Contact Us
Getting your home insured is a lot to think about. You’re bound to have questions. If you want to ask a question on cover, or would rather have us explain something quickly over the phone then please contact our UK-based team in Kingston-upon-Thames by phone, email or post.
Making an insurance claim?
Please refer to your insurance schedule for the correct telephone number to call in the event you need to make a claim. If you cannot find the appropriate number then please contact our Customer Service team during office opening hours.
Send us a messageInsurance question?
Please call, email or write to us. We're in the office between 9am and 8pm (Monday to Friday) and 10am and 5pm (Saturday) - except on public holidays when the office is closed.
HomeProtect enquiries:
| Calling from the UK | Calling from a mobile | |
|---|---|---|
| HomeProtect Sales (new customers) | 0845 155 1944 | 020 8547 4902 |
| HomeProtect Service (existing customers) | 0845 155 1966 | 020 8547 4929 |
Other departments:
| Calling from the UK | Calling from a mobile | |
|---|---|---|
| Life insurance service / claims | 0870 607 1352 | 01392 842244 |
| Income protection service / claims | 0845 371 0083 | 01132 209753 |
| Mortgage protection service / claims | 0845 371 0083 | 01132 209753 |
Write to us
HomeProtect
PO Box 1124
Kingston upon Thames
Surrey
KT1 1XT
Let's talk
0845 155 1944
Prefer to talk to us about your home insurance needs? Call our UK team.
Monday to Friday
9:00am to 8:00pm
Saturday
10:00am to 5:00pm
Useful information
There's a wealth of information on this website beyond the links highlighted below. So please take the time to browse through the site to find the information you need.