Mrs Watkins came to homeprotect after 4 years of trouble with her insurance. On an online insurance application she made a simple data entry error which was not picked up until later by the insurance company. Rather than simply fix the error, the insurance company claimed the Watkins family had deliberately lied on their insurance policy and then promptly cancelled their insurance policy. They were not given an opportunity to defend their case and had no option but to accept the verdict.
In her own words, Mrs Watkins said, "We are an honest typical family of 4, who made an honest mistake when changing insurance using the internet. Which has resulted in the last 4 years struggling to get insurance, being treated like a fraudster and then paying whatever just to have the comfort of knowing that my biggest asset is protected."
Legally, they were obliged to tell all future insurance companies about their cancellation. But even though these companies demanded this information, no one would actually listen to the circumstances themselves, closing the door on Mrs Watkins as soon as they could. Her own bank told her that they would never touch her family as an insurance risk!
Luckily, Mrs Watkins found homeprotect, who understand that every case is different. We didn't penalise her for her honest mistake and listened to her case in full. And not only did we offer her a great policy, but the price offered was so good that Mrs Watkins felt compelled to write in directly to challenge it! Now the Watkins family have their home safely protected and as she puts it, "it is nice to see in this day and age that not everyone is following suit with the rest."
homeprotect is a specialist home insurance broker which can provide immediate online insurance for customers who have had their insurance refused