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homeprotect reviews

We're thrilled to have a really great, professional, attentive and good fun team here at homeprotect. They all work very hard to ensure that our customers experience a service which is second to none.

We know this because we've received some wonderful feedback from our customers about our team which you can read below.

If you have got some feedback of your own you'd like to share then we'd be delighted to hear from you. Please take a moment to complete our online survey.

Prefer to email us?

• "I was dissatisfied with my renewal quote for Buildings and Contents Insurance and using the comparison sites on the internet came across homeprotect.

  I have just spent a delightful, informative and pleasant 20 minutes with your salesperson Karim going through all the detail and some of the complications of my requirements. His approach to his job, and your potential customers is totally professional at all times and he is confident, calm and clear and has an excellent telephone presence. (Unlike some of the other Insurance companies I have been talking with on the same issue).

  My congratulations to you all on your Sales service. As you can see I have bought a policy from you!"

Ms Allcock, High Wycombe

• "Bjorn was very helpful and understanding - full marks!"

Mr Brice, Derby

• "Byron was a very helpful customer service advisor. He was good in advising what paperwork was required to satisfy the underwriters and was helpful in chasing the quote through quickly as I was pushed for time. He is a real asset to your company."

Mrs Gregory, Grampian

• "homeprotect was the only company to offer me insurance at a competitive rate. Jo worked very hard to help me, consulting brokers etc. Always got back to me as promised. She's a very pleasant and helpful member of your staff."

Mrs Woods, Leeds

• "I think the service Ashley provided was excellent. Really good and thanks again."

Mr Harvey-Spinks

• "I called and spoke to Ashley, who was a very helpful man who understood what I needed and communicated well. I sent him a copy of a survey by email, he sorted it out with underwriters and got back to me.  Ashley kept me informed whilst it was being sorted and did everything he said he would. Can't fault the experience, well done."

Ms James, Edinburgh

• "Your staff, in particular Ashley, are very clued up and efficient and the buying experience was quite pleasant."

Mr Nathanial, Brighton

• "I was very pleased with the service I got from Kevin. He was knowledgeable and understanding regarding the precise requirements of my needs and by checking with an underwriter and colleagues as I was on the phone, all my questions and concerns were sorted in one call."

Mr Smythson, Devon

• "I was mortified enough to get a criminal record and even more so when Barclays refused to renew my contents insurance that I had for 5 years and never made a claim. I felt ashamed but Sam treated me fairly and respectfully."

Mrs R, South West

• "I would like to thank Pandora for all her help. I have been selling my house and needed assistance in transferring the ownership of my insurance to the new buyer. This is because I share the insurance with another flat owner in my block. Pandora was excellent in all her advice and assistance and I would definitely recommend your company as a result because to be honest, a small amount of money saved initially is not worth the pain and aggrevation you have to go through if you do not have good customer service. I will definitely look to keep  my insurance on any further properties with your company as a result. I cannot recommend her highly enough ! She should train everyone who joins!"

Mrs Osgood, Birmingham

• "I received excellent advice from Byron who explained the options available to me clearly and patiently. I felt he was giving trustworthy advice, rather than just trying to sell your products. A good experience."

Mrs Brown, Northampton

• "I wanted to drop you a quick email after having just purchased Home Insurance from yourselves. Over the last few days I have spoken to many insurance companies to gather competitive quotes. Without a shadow of a doubt, the advisor I spoke to, Ashley Douglas, was a refreshing change to many of the advisors I spoke to. Not only was he professional throughout the call, he also had a fantastic 'down to earth' real & honest approach. It was more than obvious that he knew exactly what he was talking about and not following the standard insurance sales script. It's very rare that I feel truly compelled to write and say thank you but this was certainly one of those occasions! In addition to Ashley, I also wanted to say that your price really was lower than some of the big competitors. Far too many of these online sites produce quotes which appear competitive on their marketing 'blurb' but fail to deliver."

Ms McCarthy, Nottingham

• "Despite homeprotect being around the same price as the AA, I will be taking out this policy with yourselves purely based upon the level of customer service I have recieved from you. I must admit, for a company the size of homeprotect, I am pleasantly surprised. When I rang you for a quote, I was concerned about getting a genuine policy that would cover me in the unfortunate circumstances of ever having to claim. Whilst most telesales people are trained to sell at any cost, Ashley Douglas instilled confidence in me and trust in you that I am dealing with an honest company which puts my needs first.
  
  I will be recommending homeprotect who have provided me one of the best services I have ever recieved from any company of any industry to my father who is a property landlord and has around 15 residential properties on his portfolio."

Mr Chaudhry, Beckenham

• "I usually avoid giving customer feedback to companies but on this occasion I would like to say how pleased I have been with the service provided. I was very worried yesterday when I found out that most insurance companies would not insure my house because my lodger has suffered bankruptcy recently, despite the fact that I am an owner-occupier with no mortgage and both the lodger and I are professionally employed. It was a great relief to find that your company was able to help. It was also good not to be kept waiting on the phone and to be offered the insurance at a reasonable rate. I would like to praise specifically your agent Ashley who was very helpful and explained everything carefully and with a very pleasant and friendly approach. Thank you."

Ms Angus, London

• "I am writing to register how I impressed I was with one of your representatives, named Asif, who sold me my insurance policy today.  I found him to be very knowledgeable, informative and, most of all, courteous and patient.  I was undecided about whether to take a policy with your company and rang as I had some queries, but Asif made me feel like I would get a good service from your company and I have now taken my annual contents and buildings insurance with homeprotect because of the assistance I received from Asif."

Ms Campbell, Manchester

• "I must acknowledge the kind assistance rendered by two members of your staff – namely Pandora and Jessica. They were both very friendly, courteous, prompt and extremely helpful when I needed to discuss some complex issues. I suppose in a world where Customer Service seems a dying art, this is a welcome breath of fresh air. It’s equally nice to know that customers can give praise and not just complain. Their efforts are much appreciated and I am extremely thankful. They’re both a credit to your organisation, hence the reason I opted to stay with homeprotect when it came to choosing between yourselves and the other company."

Mr Labinjo, Newcastle

• "We spend 4 months away from home each winter visiting our Sons and their families in Australia and New Zealand. homeprotect provided us with the cover we required, as a result of which we had complete peace of mind while we were away from home. We would have had no hesitation in recommending homeprotect to friends in similar circumstances as ours.”

Mrs Joyce, Yorkshire

• "Very good service, no messing, no fuss"

Mr Prigmore, Rotherham

• "I was very happy with your service, and I found it straightforward, professional and speedy, which was helpful, and great."

Mrs Thorogood, Blackpool

• "I would just like to give my thanks to your team for the service i received today. Firstly an agent of yours called Johnny called to see if everything was still working fine with my policy and reminded me that we had discussed i might be moving house when i set up the policy and he was calling to see if i needed to change address on my policy; this was excellent and very helpful. He explained as he was in the sales team he could not do the changes himself but assured me a colleague of his would call shortly if it was convenient for me. As it was, in less than ten minutes Mona called and the process was a pleasure to go through and sorted in a very sort time. I am extremely impressed with the service from start to finish and would not hesitate to recommend both company and the agents that dealt with me."

Mr Letty, Cheshire