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What do I do if my pipes freeze?


  1. Turn off the stop-cock by rotating it clockwise until it is completely closed.
  2. Switch off your heating systems as soon as possible.
  3. Drain excess water from the system. You do this by turning on all the taps and flushing toilets multiple times, until the water stops coming through.
  4. If anything electrical has been affected by the flood, turn off the mains electricity immediately before approaching the wet area. If the flooding is near the mains switch then seek professional assistance and do not approach it.
  5. Check for bulges in the ceilings of rooms beneath the burst pipe, indicating trapped water. Place a bucket underneath the bulge and puncture it to control the drain.
  6. If the pipes require defrosting you should either thaw the pipes gently with a hair-dryer, or seek professional advice if required. Do not attempt to thaw pipes with the central heating as this can make things worse.
  7. Once the initial crisis is under control, you should contact us if you need to start a claim. Please check your Policy Schedule to remind yourself of the insurance underwriter and call our Claims hotline 0330 660 0660 to start the process.

Read The Ultimate Guide to Winter Home Protection for information on how to prevent pipes from freezing.

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