Your FAQ Search Results

Home Emergency cover is intended to deal with issues requiring immediate attention, therefore wear and tear is not covered under the Home Emergency product.

Our Full Home Emergency insurance option covers the cost of emergency boiler repairs (up to the £500 claim limit) in the case of sudden failure, except where it cannot be repaired or is beyond economic repair. Homeprotect emergency cover does not cover replacement boilers or appliances.     

No accidental damage does not cover wear and tear.Wear and tear is a standard exclusion in home insurance policies. 

Most insurance policies exclude property that is used for business. This is why we have developed our policy for people who run a business at home, specifically for you. The policy includes the cover you need for business equipment, public liability cover and in some cases a certain amount of insurance for your business stock. Find out more about our home business insurance.

No, the contents insurance policy does not provide cover for wear and tear.

The following situations cannot be covered by Homeprotect:   

– Where there is ongoing subsidence, heave or landslip claims or issues  

– Where existing damage has not been rectified  

– Where subsidence, heave or landslip has occurred within the last 12 months (although we may be able to offer cover, provided that the issue has been rectified, but excluding subsidence, landslip, heave damage)  

– Where the property is within 200 meters of any cliff face, or in areas where coastal erosion is a concern  

The sudden or unexpected occurrence of an insured incident during the policy term, which necessitates immediate corrective action to:  

• Prevent damage or further damage to your home;  
• Make your home secure; or  
• Relieve unreasonable discomfort, risk or difficulty to you and your family.  

The following circumstances are covered under our Basic Home Emergency (subject to terms and conditions), which is included as standard: 

• Plumbing and drainage (i.e. damage to or blockage, breakage or leaking of the drains or plumbing system (that you are responsible for) 
• Power supply (failure of the domestic electricity or gas supply) 
• Toilet unit (damage to or mechanical failure of a toilet bowl or cistern that results in complete loss of function of the only toilet – or all toilets – in the property) 
• Home security (damage to, or failure of, external doors, windows or locks which leaves the property insecure) 

• Vermin (the sudden infestation of vermin in the insured property which prevents the use of the lofts or one or more rooms) 

Our full home emergency option also covers (again subject to terms and conditions), the following circumstances: 

• Main heating system (i.e. failure to function of the boiler) 
• Roof damage (where internal damage – e.g. an ingress of water – has been caused or is likely) 
• Hotel accommodation (£300 to cover the cost of a room if the property is uninhabitable following an emergency) 

More details can be found in our Insurance Product Information Document (IPID). 

The type of insurance you need and your policy terms will depend on how you use your property. The difference between a ‘holiday home’ vs a ‘second home,’ might be, for example, the amount of time you spend in it. Some holiday homes are left unoccupied for extended periods of time. In the case of unoccupancy for more than 30 days, there may be certain restrictions that would come with your cover. However, if you own a second home not used as a holiday destination, but as a second permanent residence you frequently visit, this would likely result in different policy terms.  

Your home insurance cover can be adjusted depending on your situation. The best way to find out more about what cover you need would be to get a quote.  

If you have been declined insurance in the past then it is best to seek a home insurance quote from a specialist provider. Specialist home insurance providers are likely to better understand your needs and be able to cover your home and contents for a reasonable cost.

Yes, Homeprotect can cover your home and belongings if you have lodgers, however accidental damage cover may be restricted. Find out more about home insurance for live-in landlords with lodgers.

Yes, you will be covered as long as you have specified the item on your policy and requested ‘away-from-home’ cover, or you have upgraded your policy to include ‘personal possessions’ cover away from the property. 

Yes. Homeprotect contents insurance covers your mobility scooter against theft outside the home, provided you’ve specified it on your policy and requested cover away from home, but only where the thief causes damage while trying to access the scooter, or they used violence or deception to steal your scooter, or the scooter was under your personal supervision at the time of the theft.

Not unless you have taken out our personal possessions cover. This cover is an optional extra that you can purchase with your policy. Under our Homeprotect policy, the personal possessions option covers your personal belongings against theft or physical damage anywhere in the world.

If you are taking these possessions overseas, cover is included for up to 90 days each year. Any individual items worth £1,500 or more and any bike, electronic gadget or high risk item will need to be specified on the policy.

The main difference between a holiday home and a second home is the amount of time the homeowner resides in the property. Second homes are typically seen as secondary permanent residences that the homeowner spends a significant amount of time in – such as part of each week. Holiday homes are sometimes unoccupied for extended periods, with some homeowners only using the property for short stays a few times a year. 

Yes, you should insure holiday homes. If your holiday homes are left unoccupied for more than 30 days at a time, make sure your property is protected between holidays or lets against risks such theft or damage. If you rent your holiday home, it’s also best to ensure you’re covered while there are paying guests staying at your property.

Homeprotect buildings insurance typically covers damage caused by lightning strikes and thunderstorms. Lightning can cause a fire to start so it is certainly an important risk to be covered for by your home insurance.

Generally, the UK experiences a very low level of lightning activity by international standards, with only approximately 0.46 lightning strikes per square km each year.

In tropical regions, such as some parts of brazil, the figure is as high as 300 per square km per year. The south east of England does have a slightly higher incidence of lightning than the rest of the UK due to its warmer climate.

Yes, we offer cover for general personal possessions anywhere in the world. This cover is for theft of and physical damage to items individually worth less than £1,500, that are likely to be worn, carried or used by you away from the home, such as bags, clothes and sports equipment. Electronic gadgets (e.g. Mobile phones, tablets, headphones, laptops), bikes, high risk items and items worth £1,500 or more will need to be specified on your policy. 

We can consider cover on your property when it is being renovated but existing customers should let us know before the works start so that we can make a decision on whether we can continue to cover you and whether an additional premium is necessary. In most cases we’re happy to offer cover.

As long as your home has fixed foundations, we can provide cover for a range of properties such as:  

• Cottages 
• Mansions 
• Lodges 
• Country homes 
• Barn conversions 

Probably not. Standard insurance policies do not generally provide adequate cover for vacant homes, which are usually classed as being left empty for 30 consecutive days or more.

Not necessarily! Many of the factors that affect insurance premiums for empty properties are the same as those for occupied homes, such as location and rebuild value. The cost of insurance may be higher for a particular property when it is empty than when it is unoccupied because of higher security risks, or it may be similar but with limitations on what is covered; for example, buildings cover may be limited to fire, lightening, explosion, earthquake and aircraft collision, but not include storm, flood or subsidence.

Homeprotect home insurance policies generally cover a homeowner for damage caused by ground movement and natural earthquakes, and any ground movement caused by fracking would have the same effect on a property as ground movement with a natural cause. There are no exclusions for damage caused by fracking. Find out more about subsidence insurance.

High risk items worth £1,500 or more individually or as part of a collection. Bikes and electronic gadgets (mobile phones, smart watches, laptops, tablets) worth £1500 or more each. To insure any of these items you must list them individually when you take out the policy. You just need to tell us the brand name, model name and cost to replace it new for each item.

Contents insurance does not cover fixtures ( items that are permanently attached to the interior or exterior of your home or outbuildings, such as kitchen or bathroom suites) but it does cover fittings (removable items that are attached to the interior or exterior of your home and outbuilding, such as carpets).

No, Homeprotect does not provide home insurance for mobile homes or houseboats. Homeprotect can only offer insurance for properties that have fixed foundations.

In the event of a Home Emergency – please call our 24/7 claims line – contact us here

No, we only insure properties in the UK. We can provide affordable home insurance for all sorts of circumstances. We can return a quote online in 97% of cases, saving you time and money.

Yes, Homeprotect can amend the current policy to change the address, so that your new property will be insured, with no break in cover.

However, please be aware that the new property may have different risk information such as how close it is to water, whether the building has suffered subsidence in the past etc. Please make sure you have these details handy when you call our team to discuss the change of address. You may need to pay a £25 administration fee.

As the landlord you are responsible for the building insurance and your own contents insurance. This does not extend to your lodger’s belongings, so they should seek their own contents cover.

Yes, as the garage is an outbuilding, damage caused to the structure itself is covered under buildings insurance. This is separate from your contents insurance.

Garages and lock-ups that are situated in a separate block outside the boundary of your property are not covered as standard by Homeprotect buildings or contents insurance policies, but we can usually add them in if you call us.

Yes, please phone our Customer Services team so that we can make the change of address on your policy, to insure your contents at the new property.

However, please be aware that the new property may have different risk information such as how close it is to water, whether the building has suffered subsidence in the past etc. Please make sure you have these details handy when you call our team to discuss the change of address.

Many of the factors that affect insurance premiums for empty properties are the same as those for occupied homes, such as location and rebuild value.   

The cost of unoccupied home insurance may be higher for a particular property because of higher security risks, or it may be similar but with limitations on what is covered. For example, buildings cover may be limited to fire, lightning, explosion, earthquake and aircraft collision, but not include storm, flood or subsidence.

Homeprotect’s buildings insurance will not cover damage to or malfunction of your boiler. However, the optional full home emergency cover optional product, available when you buy your home insurance through Homeprotect, will cover emergency repairs to your boiler as long as it is serviced in accordance with manufacturer’s guidelines.

Buildings Insurance covers the main structure of your home. If it were to subside, burn down or be damaged or destroyed by extreme weather, your policy covers the costs of rebuilding or repair. It also covers any permanent fixtures in your home like built-in wardrobes, fitted carpets, kitchen surfaces, taps, basins, baths and showers.

Homeprotect Buildings Insurance also covers outbuildings, boundary walls, gates and the cost of temporary alternative accommodation should your home be uninhabitable following a claim.

Contents Insurance insures all the belongings in your home that are not attached to the property. Contents are the items that you would take with you when you move home. This includes: your furniture, rugs, laptop, tablet, entertainment equipment, CDs, DVDs, games, valuables, clothing, personal belongings – even the food in your freezer! You may be asked to specify certain items (such as bikes, electronic gadgets and high risk items) on the policy. You may also be asked to make additional security provisions such as locks or a burglar alarm if you live in an area with a high theft rate.

See our policy booklet or login to see your policy documents for full details and exclusions.  

Some home insurance policies include cover for legal expenses as standard, others offer legal protection as an additional cover option. Legal protection for home insurance will usually give you access to a legal professional for advice, or will cover your legal fees up to a set amount. Amounts vary depending on the insurer. Take a look at the cover levels provided by the Basic Legal Expenses cover and the Full Legal Expenses cover provided by Homeprotect

For Full Home Emergency cover, if your home remains uninhabitable overnight following an insured incident, DAS will pay up to £300 for hotel accommodation. The decision on whether your home is uninhabitable will take into account whether it would be fair and reasonable to remain in your home.

The main Homeprotect policy will cover either loss of rent (if your property is let to tenants) or the cost of the alternative accommodation for yourself and other residents if your home is unhabitable for prolonged periods.

Please check your Policy Booklet for the maximum amount you can claim for.

It covers the main structure of your home. If it were to subside, burn down or be damaged or destroyed by extreme weather, your policy covers the costs of rebuilding or repair. It also covers any permanent fixtures in your home like built-in wardrobes, fitted carpets, kitchen surfaces, taps, basins, baths and showers. 

Homeprotect buildings insurance also covers outbuildings, boundary walls, gates, pools, drives and paths as standard (with only a few exclusions – please see the policy document for full details). It will also cover the cost of suitable temporary alternative accommodation should your home be uninhabitable following a claim.

With a Homeprotect policy, if your mobile phones are worth less than £1500 each then they’re covered as standard inside the home, although you will need to select the optional full accidental damage cover to protect against accidental damage. If any of your mobile phones are worth more than that individually, you will need to specify them on the policy when you get a quote, to have them included in the cover. Find out more about home insurance including mobile phone cover.

House insurance can include public liability cover in some cases. The Homeprotect home insurance policy includes up to £5 million public liability cover. In the event of someone having an accident and being injured in your home, or if their belongings are damaged in your home this insurance cover includes legal cost cover to defend your claim.

Your home insurance provider will need to be informed that you are running a business at home that involves your customers (parents and their children) being in your home on a regular basis. A mainstream home insurance provider generally won’t provide home insurance under these circumstances. You can get cover from Homeprotect, simply enter the details of your business visitors when you get an online quote.

When you run a business from home, it’s important to have legal expenses cover in place. The legal expenses cover gives you access to a 24/7 legal advice helpline, and will pay for legal bills relating to nuisance or trespass disputes and breach of contract for the sale or purchase of your property. The Homeprotect policy includes a basic level of legal expenses cover with every policy, providing up to £25,000 cover. You can upgrade to Full legal expenses to increase the cover limit to £50,000. Read more about the differences between Basic cover and Full cover.

Yes, if you own more than one residence, Homeprotect can help insure both of your properties. Each property will need its own insurance policy, as each home is different, and the type of cover needed for your second home will be different than for your main residence. Depending on your situation, Homeprotect provides second home insurance for rental properties, second home insurance for holiday homes, and second home insurance for homes left unoccupied.   

Yes. Your contents insurance policy covers the cost of replacing or repairing contents owned by all members of your family who reside at the property.

Does the policy cover my contents whilst i’m moving home? Yes, the homeprotect policy will cover your belongings whilst moving home for insured losses such as theft and malicious damage.

Public liability insurance would be included as standard in your holiday home insurance.  

Cover of up to £5,000,000 per period of insurance can be provided to pay damages and claimants’ costs and expenses (agreed by us in writing) for your legal liability in the event of incidents such as death, bodily injury, or illness to a third party (e.g. someone other than you, anybody permanently residing with you) or domestic staff (e.g. cleaners or gardeners). 

Please read our policy booklet to find out more about what is and isn’t covered.  

Holiday homes come in all sorts of shapes and sizes across the UK. As long as the building has fixed foundations, we can provide the following holiday home cover under our home insurance:  

• Cottage insurance
• Mansion insurance
• Lodge insurance
• Country home insurance 
• Barn conversion insurance

Yes, if your home has experienced subsidence, you will always need to declare this on your home insurance, even if it has been over 10 years since the incident. This is because many home insurance providers will refuse policies to homes with a history of subsidence.  

Homeprotect is happy to quote for home insurance, even for properties with a history of subsidence.  

The buildings insurance policy does not cover damage caused gradually, or by wear and tear, or by failure to fix a known issue. Neither will it cover incidents resulting from faulty design or poor workmanship, pets, or mechanical or electrical faults.

General home insurance isn’t adequate as it doesn’t cover all third-party risks that can be encountered in a let property, because people other than your immediate family are living in the property.

Find out more about our landlord insurance.

All properties built before 1700 count as heritage homes, as do the majority built between 1700 and 1850. Although many insurers won’t cover properties that were built before 1850 because these homes tend to be of non-standard construction, here at Homeprotect we aim to provide cover for all heritage homes, whatever their age.

Basic Accidental Damage cover is optional with your contents insurance and covers consumer electronics used for entertainment purposes that are not designed to be portable, such as desktop computers and monitors, DVD and Blu-Ray players, gaming consoles, home cinema systems, sound systems and TVs up to £1,500 per claim. 

Basic Accidental Damage cover is optional with your building insurance and covers fixed glass in windows, doors, fanlights and skylights, ceramic or induction hobs, solar panels, fixed sanitary ware and bathroom fixtures and underground pipes and services, up to £1,500 per claim. 

Boiler breakdown is available as an optional upgrade as part of home emergency cover, which is available as an add-on with Homeprotect home insurance policies. With this policy, we aim to have a plumber out to you within four hours.   

Yes, Homeprotect is pleased to offer unoccupied home insurance policies for long periods. If your holiday home will be left vacant during the off-season or between guests for more than 30 days, we can still offer cover. Please read more about our unoccupied home insurance to understand what restrictions apply. 

If your home doesn’t have brick or stone walls and a tile or slate roof, it may be classed as non-standard by insurance companies.

Non-standard home construction may require specialist home insurance, from an insurance provider who understands the risks involved, because if something does go wrong and you need to make a claim, you will want the policy to cover you to put the property back as it was before.

Accidental damage to iPad and other electronic gadget screens is covered under the optional Full Contents Accidental Damage cover if the damage occurred inside the home and the gadget itself is worth less than £1,500. If the gadget is worth £1,500 or more, or the damage occurred away from the home then you need to specify each gadget on your policy. You will need to enter the make, model and cost to replace each gadget for new at today’s prices.

Your home buildings insurance premium is affected by a large number of factors including the rebuild cost of your home. This is generally higher for a heritage home or period property, even if it is constructed from the ‘standard’ building materials of brick or stone and roofed with slates or tiles, because the particular types of these tend to be rarer and more expensive to buy. In addition, rebuilding or even repairing a heritage home usually requires craftsmen with very specialist skills which are more costly than standard trades.

Electronic gadgets (e.g., smart watches, laptops, tablets, digital cameras, camcorders, gaming devices) worth less than £1,500 each are covered inside the home under Full Contents Accidental Damage. If you want them covered for accidental or any other type of physical damage away from the home, you will need to specify them in your policy. 

Yes, holiday homes require a specialist insurance policy. This is because most standard insurance providers are not prepared to cover holiday homes as they perceive them to be too great a risk.  

This is often because the property can be left unoccupied for more than 30 days at a time between holidays or lets, and because it is not a main residence.  

Typically, a large house is defined as a home with 6 bedrooms or more. By their very nature large houses often have more contents and so high value home insurance is designed to cover properties of a higher net worth than the average UK household.

Once you take a foster child or the foster children into your care, you should inform your home insurance provider that you are fostering and there are now more children living in your home as this may affect the cover provided. Be sure to include the cost to replace the child’s belongings in your contents insurance.

It’s important that you tell your home insurance provider that you have a new extension and that the roof is flat as it may affect the cover available under your policy. The Homeprotect policy will cover you for flat roof damage and any resulting damage to the room and belongings housed beneath the flat roof, just as long as you have told us about the flat roof, and that it is regularly checked and maintained.

Yes, solar panels are covered unless your policy schedule states otherwise as long as they are owned by you, or you are legally responsible for them and attached to the property. Find out more about our cover for cover for solar panels.

Although it’s not essential to have contents insurance when you’re renting your home, having suitable cover in place gives you peace of mind should the unexpected happen – see our policy booklet for details of our cover.

Full Accidental Damage cover for contents provides a comprehensive level of cover and is designed to protect your household possessions from accidental damage within the home caused by you, your guests, third parties (excluding contractors) or wild animals (excluding vermin). 

Yes absolutely. If the phones are each worth less than £1,500 then they are already covered under your Contents insurance (although you’ll need the optional Full Contents Accidental Damage cover for any accidental damage cover). For any phones worth £1,500 or over, simply add each mobile phone individually when you get a quote. You will need to enter each phone make, model and cost to replace new at today’s prices. If you already have a Homeprotect policy, please phone our Customer Services team and ask for a quote to add the additional phones to the policy.

No, contractors are not covered by Homeprotect home insurance and we require renovation contractors to have at least £1 million public liability cover to qualify for our policies.   

The cost of holiday home insurance will vary depending on factors such as location, rebuild value, property security, property maintenance, and the level of cover you choose. 

You can get a quote for holiday home insurance today.  

With a 5 star rating, our buildings insurance has been given the highest rating by independent financial research companies, Defaqto and Moneyfacts. By Defaqto’s standards, this means it is an excellent product with a comprehensive range of features and benefits.  

That said, the standard product, available online, is designed predominantly with the average home in mind. So, for a high value home you may well need the policy tailored to your needs – particularly in terms of the sums insured and individual claims limits. Read the policy booklet (from the link above) to familiarise yourself with the standard policy cover and terms.  

Accidental damage cover does not have a fixed price. Rather we calculate the cost of accidental damage cover based on the value of the buildings and/or contents, together with the perceived risk we take on as an insurer for provision of accidental damage cover. This varies from person to person.

You can find a summary of what’s covered for both accidental damage for buildings and accidental damage for contents on this page.

For specifics, review the Policy Booklet. Buildings accidental damage is covered under section 1a and 1b, whilst contents accidental damage is covered under section 2b and 2c.

It may well be if you don’t tell your insurer. Your home insurance provider will have taken a number of risk factors into account when calculating your premium such as the location of your property, its rebuild cost, the value of your home’s contents, and how many people live there. Airbnb rentals change these details and introduce different risks, and that’s why you need to let your insurer know that you’ve become an Airbnb host.

Home insurance is a type of insurance policy that covers losses and damages to an individual’s house building and their belongings which are kept at home.

Laptops worth less than £1,500 are automatically covered as standard inside the home. Laptops worth £1,500 or more need to be specified on your policy to be covered for physical damage and theft.

Just like when you research insurance for your main residence, to get a quote for second home insurance you will need to know the rebuild cost of your second property. This is the amount it would take to build from scratch, not your home’s market value. You should also know the year the property was built, the property’s history including subsidence and flooding, and the value of your belongings to be insured.  

As Airbnb says, “The Host Guarantee should not be considered a replacement or stand-in for homeowners or renters insurance,” and it does not cover communal areas of your property. Home insurance protects your property against a wide range of risks, giving you peace of mind that you’re covered should the unthinkable happen.

Most home insurance policies will include subsidence cover as standard (unless stated otherwise which may be an issue with many insurers if you have had subsidence issues in the past).

Typical practice will involve despatching a qualified professional to inspect damage, which you will probably not have to pay for if arranged by your insurer, and the expert will be able to establish whether or not the damage undergone is covered by your policy.

An excess for subsidence claims is usually applicable. This excess will usually be chargeable to you if and when repairs are undertaken.

Your mobility scooter is automatically covered by your contents insurance within the your property if it is worth less than £1,500. Please make sure that you have included its replacement value in the total value of contents to be insured. However if you would like it covered away from the property as well, or if it is valued at £1,500 or more, then make sure you specify it on your policy and choose ‘cover away from the home’ when you purchase the policy if you need that. Find out more about our mobility scooter insurance.

Most mortgage lenders insist that homeowners have adequate second home buildings insurance in place. It is also generally recommended that you have contents insurance to protect your belongings. In the event of a loss or damage, contents insurance can help to cover the cost of repair or replacement. This is a worthwhile investment if you are letting your second home to paying guests.  

As long as your home has fixed foundations, our Airbnb insurance can provide cover for properties such as:  

• Cottages 
• Mansions 
• Lodges 
• Country homes 
• Barn conversions 

Yes, you need to let us know if your home is undergoing renovations valued over £20,000.  

If you don’t, you may find your policy invalid in the event of a claim. This applies whether or not you continue to live in your home while the work is being done. This is because the risk of something unexpected happening to your home and its contents increases considerably during renovations.   

Yes, business equipment is covered as standard under a Homeprotect Contents policy – up to £3,000 per claim. A higher claim limit can potentially arranged following referral to our underwriting team.

We define business equipment as equipment used to run your business, such as desktop computers, keyboards, monitors, office furniture, photocopiers, printers, routers.

Laptops, mobile phones and other electronic gadgets are also covered under a Homeprotect Contents policy, though these are not subject to the £3,000 claims limit.

Business tools (e.g. professional lawnmowers, kilns, power tools) and business stock are not covered as standard under a Homeprotect policy, though they can be potentially covered following referral to our underwriting team.

Empty house insurance covers your premises for losses caused by fire, lightning, explosion, earthquake, smoke, aircraft collision and legal liability. Find out more details on our unoccupied home insurance page.

If the property is normally occupied but left empty for 31-180 days in a row a year, you’re typically covered, except between 1 October and 1 April inclusive, where escape of water incidents are excluded.

If the property is completely unoccupied and unfurnished, or it’s furnished but unoccupied for more than 180 consecutive days a year, you’re not covered for water damage.

Always check your policy schedule for any ‘endorsements’ (special terms) as these could restrict or exclude cover.

Yes. All domestic garages, outbuildings, sheds, extensions and conservatories fall under the definition of Buildings and are covered by your Buildings insurance. Please check that the level of cover included in the policy is enough to rebuild all your outbuildings.

The optional lost key cover provides you with cover up to £1,500 for the year following the loss, theft or damage of keys anywhere in the UK, it also includes:

• Locksmiths charges.
• Onwards transport costs if you are stranded as result of the loss
• Theft or damage of your car keys.

Yes, Homeprotect provides cover for an unoccupied property, however, there are some restrictions on the cover offered.

Yes, Homeprotect provides cover for an unoccupied property even if it’s up for sale. However, there will be some restrictions on the cover offered.

Yes. However if the glasses/spectacles are worth £1,500 or more, and you need cover away from the home then you will need to specify them on your policy.

At Homeprotect we can cover any type of B&B with six bedrooms or fewer, as long as you never have more than twelve guests at a time. Anything more than that and you’re running a hotel, which we don’t cover!

We define accidental damage as a sudden, unexpected, and unforeseen event that results in physical damage. The damage must be caused by you, your guests, domestic staff, a third party (excluding contractors) or wild animals. Accidental damage cover is optional, and there are two levels of cover – basic and full – under both buildings and contents.

There is no cover under Homeprotect home insurance policies for pet damage caused to buildings or contents. Pets are defined as ‘domestic animals kept for companionship, excluding dangerous dogs defined in the dangerous dogs act (1991)’.

Front doors locks are considered part of the building so are covered for any claim arising from a risk we cover. Homeprotect policies also protect you against up to £750 of the cost of replacing security features if your keys are stolen. 

With additional accidental damage cover you will be covered for incidents like diy mishaps such as putting your foot through the floor to the room below or hammering a nail into a hidden pipe in the wall by mistake.

No, we only provide cover for garages and outbuildings as part of a buildings and contents home insurance policy.

No, we only provide cover for sheds and outbuildings as part of a buildings and contents home insurance policy.

Yes, if it’s worth less than £1,500 individually then it is covered as standard under our contents cover (subject to the claims limit on High Risk Items). If it is worth £1,500 or more then it needs to be specified on your policy. 

If your property has had problems with subsidence in the past, you are likely to have trouble getting the cover you need when you look to purchase home insurance, even if the problem has already been fixed for some time.

With Homeprotect, this is not the case. We aim to deliver a competitive online quote for subsidence insurance, based on the risk your property represents now, not on the risk it represented whilst being repaired.

Yes. We will cover your contents when they are temporarily stored in a professional storage facility.

We also provide cover whilst the contents are being moved to or from the storage facility.

Yes, your desktop computer is covered by your contents insurance. Make sure you’ve included the value of your desktop computer in the total value of contents to be insured. Find out more about what our contents insurance covers.

A ‘FLEEA’ policy is a home insurance policy that simply covers against Fire, Lighting, Explosions, Earthquakes and Aircraft or flying objects, compared with a more comprehensive range of risks. At Homeprotect, properties that are left unoccupied for 180 days automatically become FLEEA policies.  

Defining which property is your main residence can sometimes be tricky. Aspects to consider when making the decision are where most of your belongings are kept and where you spend the majority of your time.  

For instance, if one address is predominantly used for legal interests, is where your car is registered and is what you would consider to be the family home then your insurer will use this distinction to provide cover for your main residence. Anything outside of these situations would typically be a second home, including holiday homes and weekday/weekend properties.  

If you own a second home which is usually occupied, but will be unoccupied between 31 and 180 days, you typically get our standard policy cover, but with exception of the following exclusions:

Escape of water incidents during the period: 1 October – 1 April (inclusive).

Theft incidents, unless all security features (e.g. locks and alarms) included in your property are maintained in good working order and in full operation.

Claims involving money and high risk items (e.g. jewellery).

Landlords who opt for both our buildings and contents cover (if they are providing a furnished property) can claim for accidental damage if a tenant causes accidental damage to the landlord’s property.

Tenants would need their own contents insurance policy – including accidental damage cover – to be able to claim for accidental damage to their own possessions.

Homeprotect must be made aware if your property will be left empty for more than 30 days. An unoccupied home is susceptible to more risks such as burglary. Get in touch with us to learn more about empty home insurance for your second property.  

There is no specific restriction on type of solar panel. The important thing, from a home insurance perspective, is that the panels are fixed to your home, outbuildings or a permanent outdoor structure.

Yes you can! You only need to specify items of jewellery worth more than a certain amount on your policy, or if you want them covered outside your home. Check the current level in our policy booklet.

Contents insurance insures all the belongings in your home that are not attached to the property. Contents are the items that you would take with you when you move home. This includes:

Your furniture, rugs, computer, entertainment equipment, cds, dvds, videos, valuables, clothing, personal belongings – even the food in your freezer! You may be asked to specify certain items (such as bikes, electronic gadgets and high risk items) on the policy and you may be asked to make additional security provisions such as locks or a burglar alarm if you live in an area with a high theft rate. 

Yes, you can insure your collectibles as part of your home insurance. If any individual item, or a set of items,falls under our definition of high risk item and is worth £1,500 or more it should be individually specified on your policy. Please note that you should store your collectibles in the main home building (rather than a detached garage or outbuilding) to be covered for theft or damage.

When requesting a quote for coach house home insurance with Homeprotect, please choose the property category that best describes your home, such as detached house, semi-detached house or terrace.  

The cheapest home business to start will mainly depend on an individual’s location, free time and available resources. Generally, some of the cheapest home businesses to start include freelance technology services (cybersecurity, graphic design, web development etc.), online reselling or coaching and consulting. 

Loss and damage to satellite dishes are not covered by the policy. However, if the satellite equipment causes damage to the building, then the building damage will be covered.

If you have paid for your policy in full then you may receive a pro-rata refund, taking into consideration any administration fees, conditions on your policy and any additional cover options which you have purchased.

If you pay by monthly instalments the Customer Accounts team will calculate the cancellation amount, taking into consideration any administration fees, conditions, any additional cover options which you have purchased, or payments made on the policy. They will then contact you to confirm if there is a refund due, or if there is an administration fee payable.

A house left empty for more than three months at a time, which is often the case when going through probate, is deemed to be more at risk than other homes. For this reason many insurers are reluctant to get involved. Homeprotect aims to give everyone a competitive quote for home insurance online, regardless of how long your property might be empty.

Although you should check the specific terms of your tenancy agreement, common practice is that landlords only take out buildings insurance for properties they let out and tenants are responsible for buying insurance cover for their belongings. This arrangement makes practical sense as you can ensure that the level of content cover you get is appropriate for the things you own including any high risk items, bikes and electronic gadgets.

We provide cover up to £6,000 per claim for a family member living at university or college provided the items were within occupied student accommodation at the time of the loss and so long as your son or daughter comes back to the insured property outside term time. Any laptops, tablets, smartphones, mobile phones or bikes will have to be specified on your policy to be covered for physical damage or theft.

It depends on what type of work you do at the property, for example if it is admin work then you don’t need to tell us about this and you’ll be covered.

However, if you have a registered business at your property, e.g. If you run a child minding business at home or if you have clients visiting the property then you will need to make us aware of this.

Note that this may result in an additional premium amount being payable and conditions being placed on your policy.

Yes. Loss or damage to plants, bushes and trees in the garden are covered under the contents insurance policy, unless the damage was caused by disease. However, loss or damage to domestic fixed fuel-oil tanks, swimming pools, tennis courts, drives, footpaths, patios and terraces, walls, gates and fences are not covered, unless the building is also affected at the same time by the same event.

The Policy Schedule includes all the particulars relating to your policy, including any specific limits, individually named valuables etc. Once you have purchased the policy, you may view your policy schedule online.

The Policy Booklets include the maximum levels of cover and any policy-wide exclusions. Policy booklets are available to download and view without logging in.

Your statement of fact contains all the details you have provided about your property, your belongings and the residents. You can access this online

You are advised to read all documents.

If you are still unsure, please contact our Customer Services team who would be happy to answer your questions.

When a person passes away and their property is left as an inheritance, it is owned by the beneficiary. If there are multiple beneficiaries, then they are co-owners of the property. It is the beneficiary’s responsibility to make sure that the appropriate probate home insurance is in place. For instance, while in probate the building should be protected by unoccupied house insurance.  

Every quote is tailored to the value of the individual property, the location, the usage of the property and the value of your belongings and the valuables or itemised personal possessions. Therefore, it is impossible to state that the insurance quote you receive will be less expensive or more expensive than other non-specialist insurance providers.

We do however receive many 5 star reviews from happy customers stating that their Homeprotect specialist insurance quote was much cheaper than their previous insurer.

Please click Get a quote to find out how much the insurance cover would cost for your home. The average quote time is less than 10 minutes, so it’s worth a try.

Accidental damage cover is optional.

Yes, all Homeprotect policies provide liability to the public cover as standard.

You may be covered under your contents insurance policy. Please check your policy schedule for details. 

Yes, musical instrument are protected by our contents insurance cover.

We consider jewellery to be a high risk item. As standard we have a limit of £5,000 (or 20% of your contents sum insured, whichever is lower) for high risk items which are individually worth less than £1,500. If you have lots of jewellery (or other types of high risk item) which are individually worth less than £1,500 then you can contact us and we can request an increase in cover from our underwriters. Alternatively you can choose to specify items on your policy which means they are covered independent of the high risk item limit.

If an item of jewellery is worth more than £1,500 it will need to be specified on your policy.

Carpet moths are a form of infestation so damage caused by them is not covered.

We exclude cover from unoccupied vehicles.

We are currently unable to offer personal possessions cover as a standalone product – this can only be purchased as an additional extra option with contents insurance.

Yes, although you must specify any mobile phones, smartphones, tablets and pedal cycles which are worth £1500 or more on your policy for them to be covered. 

You may be covered under your contents insurance policy. Please check your policy schedule for details. 

The contents cover on your policy is index linked (unless your policy schedule states otherwise), this is to ensure that the policy has enough value to pay out claims on a new for old basis.

However the buildings section of your policy is not. Therefore you need to make sure that you insure your building for the appropriate amount.

The value of your contents cover will increase automatically every year due to index linking. This ensures that the policy has enough value to pay out claims on a new for old basis.

However the rebuild value of your property will not increase automatically.

The policy schedule includes all the particulars relating to your policy, including any specific limits, individually named valuables etc. To view your own policy schedule, just login.

The policy booklets include the maximum levels of cover and any policy-wide exclusions. Policy booklets are available to download and view without logging in.

If you are still unsure, please contact our customer services team who would be happy to answer your questions.

The policy schedule includes all the particulars relating to your policy, including any specific limits, individually named valuables etc. Once you have purchased the policy, you may view your policy schedule online.

The policy booklets include the maximum levels of cover and any policy-wide exclusions. Policy booklets are available to download and view without logging in.

Your statement of fact contains all the details you have provided about your property, your belongings and the residents. You can access this online

You are advised to read all documents.

If you are still unsure, please contact our customer services team who would be happy to answer your questions.

You will be covered in the United Kingdom, the Isle of Man and the Channel Islands.

  When a person passes away and their property is left as an inheritance, it is owned by the beneficiary. If there are multiple beneficiaries, then they are co-owners of the property. It is the beneficiary’s responsibility to make sure that the appropriate probate home insurance is in place. For instance, while in probate the building should be protected by unoccupied house insurance.    

You may be entitled to a refund if you cancel your insurance. This depends on the terms of the individual policy purchased.

In most cases, home insurance policies have a 14-day cancellation or ‘cooling off’ period where you are entitled to a refund, if no claims have been made.

If you want to cancel outside of the cooling off period, you will normally receive a pro-rata refund. A cancellation fee or admin fee may apply. 

If your home is a Listed Building or it was built before 1720, you will need to consult a Chartered surveyor or a specialist property valuer to provide you with an accurate rebuild cost.

Homeprotect home insurance policies are available to homeowners who are Airbnb hosts and this question is one of the more common Airbnb FAQs we receive. Just let us know this by selecting, “Bed & breakfast guests” amongst the answers you give to the question “Who lives at the property?” when you get an online quote.

You can purchase home insurance from the age of 18.

You should receive your home insurance documents as soon as the policy is purchased. You will receive this via email within a few minutes of purchasing your policy.

If you haven’t received your documents in your inbox, please check your spam folder and then add our email address to your email software’s safe list so that you receive our emails directly into your inbox in the future.

Not always. Your premium will partly depend on the rebuild costs of the particular design of your home

Acts of God, sometimes called force majeure, are unpredictable situations like natural disasters. They are very rare but are usually excluded from an insurance policy. This is because your home insurance is based on measurable risks and an unpreventable Act of God cannot reasonably be quantified.

Homeowners and landlords must be aware of the additional expectations on them when leaving a property unoccupied. Most empty home insurance providers will still require certain conditions to be met with the property, even if it’s not being lived in.  

Insurers will not pay for loss or damage caused by your failure to safeguard your property at all times, so you must take precautions to minimise the risks.  

This could include, but is not limited to, locking all external doors and windows, ensuring that someone checks on the property once a week, and turning off all sources of electricity, fuel and water.  

There are no regulations around how long a homeowner can leave their property unoccupied. However, when it comes to purchasing vacant property insurance with Homeprotect, your home must have been unoccupied for more than 30 days.  

The price of second home insurance will vary depending on your situation and what kind of coverage you need.

For homes in England, this can be done instantly and for free simply by entering property’s postcode and house number on the Government’s long term flood risk assessment page which also includes links to flood risk information and maps for Wales, Scotland and Northern Ireland. This tells you how likely it is that the specific location is to flood in the future, and the factors that could cause or contribute to flooding there, as well as where to get information on preparing for a flood and how to sign up for flood warnings.  

The Government portal also provides a map where you can enter your postcode to see a map showing the flood risk from rivers or the sea, or the flood risk from surface water. Use it’s ‘detailed view’ option to see depth, flow speed and flow direction estimates. 

5k in most currencies can go a long way in funding a new small business idea. Some of the best businesses to start on 5k include e-commerce stores, home-based bakeries or food businesses, personal training and social media management. These are business ideas with low initial overhead costs that are more likely to quickly draw a pool of clientele.

Homeprotect defines an ‘unoccupied home’ as a property that is unfurnished or hasn’t been visited for more than 30 consecutive days.

To make a claim with unoccupied home insurance, you will need to:

• Have your Policy Document to hand
• Have proof of ownership and a valuation (e.g. receipts or bank statements)
• Provide proof of loss along with a full description of what happened

When you’re ready, log in to submit your claim online or call our claims hotline.

Unoccupied properties can be more susceptible to risks such as fire, burglary, and other hazards. Find out more about why an empty home is riskier in our guide. 

No, Homeprotect can only provide holiday home insurance to customers who live in the UK.  

No, Homeprotect only covers properties within the United Kingdom, England, Wales, Scotland, the Isle of Man and the Channel Islands. 

Your contents insurance policy covers the cost of replacing or repairing contents owned by all members of your family who reside at the property. We treat long term foster children as members of your family.

Sheds, greenhouses, summer houses, garages, bike stores and other outbuildings within the boundary of your property are all covered in the same way on Homeprotect buildings and contents policies.

This is covered by buildings insurance, subject to policy terms.

Yes, solar tiles which replace existing roof tiles are covered by Homeprotect buildings insurance policies.

In most cases, they are covered up to a certain maximum per claim if you make sure the value of these items are included in the value of contents to be insured. You can find out more about our garage insurance here, and our shed insurance. Please note that there are some items that we can’t insure such as boats and water skis, please refer to the policy booklets for full details.

There may be exclusions stated in your policy and it’s very important that you read and understand these exclusions. Examples of things that may not be covered are basements and their contents, as well as items such as money, precious metal and important paperwork kept in the house.  

Yes – you as the policyholder and any immediate member of your family are covered.

Yes. As the owner of the property, you are responsible for the maintenance and upkeep of it, ensuring it is safe to live in and is not in a state of disrepair. If a tenant is injured, or their property is damaged, either on or in connection with your property, you could be liable to pay compensation. Buy-to-let insurance can help to cover these expenses.

Each property is different. Use the ABI rebuild calculator for free online to work out the rebuild cost of your house (this is not its market value). For a large house you might prefer to use a professional surveyor to provide an estimate of the rebuild cost. When it comes to contents insurance, you should include every item in the home by going from room to room, including electronics, clothing, kitchen appliances, etc.

Where we require you to have an alarm because you live in a high theft area, there will be an endorsement that states you need to fit one within 30 days of the start of the policy. If this endorsement is included on your policy, you will only be covered for theft after this period if you have had an alarm fitted and it is in use.

Please contact our Customer Services team to request an increase in the value of contents to be insured. Please note that there may be an additional premium amount to be paid.

Please contact our Customer Services team to request changes to be made to your insurance policy.

Yes! If you need to claim, it will be useful if you have a receipt, bank or credit card statement that shows its purchase price.

No. Homeprotect insurance policies replace items on a new for old basis, which means that we provide a replacement up to the specifications of the original. Alternatively, we may offer a cash settlement based on what the camera could be bought for now.

You only need to let us know about renovation or redecoration works valued at £20,000 and over. However, redecoration work at this value must be declared to Homeprotect, so we can adjust your policy accordingly.  

The main building within the boundary of the insured address. This includes attached garages and conservatories and excludes outbuildings (e.g. Detached garages, greenhouses, sheds and summerhouses) and outdoor permanent structures (e.g. Driveways, boundary walls, decking and patios).

No, while you retain ownership of the property and are ultimately responsible for its upkeep this is not expressly laid out in your insurance policy. Maintenance of the property is something which should be laid out in the agreement that you make with the tenants and is at your discretion.

Please contact our Customer Services team to request an increased buildings rebuild value to be made to your buildings insurance. Please note that there may be an additional premium amount to be paid.

Yes, you can make a payment using someone else’s credit card however we will need authorisation from the cardholder to take the payment. This is usually either verbally over the phone or via a third party authorisation form.

Not with a Homeprotect policy!

Get a quick and easy quote online, start here

Or you can phone our friendly team on 0330 660 1000. We’re here taking calls 9am to 8pm on weekdays and 9am to 1pm on saturdays.

Yes, most UK properties can be let for short-term holiday accommodation. However, various regulations must be met to let your property – including tax considerations, mortgage obligations and additional insurance requirements.  

In most cases, if you make sure the value of these items are included in the value of contents to be insured. Please note that there are some items that we can’t insure such as boats and water skis, please refer to the policy booklet for full details.

There is a maximum claim limit unless you have specifically asked to increase this. Check the current level in our policy booklet.

If you’re planning to leave your home empty for an extended period, there are a few safety and security considerations. Firstly, after 30 days unoccupied, most home insurance policies are void – so, the homeowner would need an empty home insurance policy to protect against theft or damage. Many empty home insurance policies will also expect the home to be inspected regularly, water and electricity to be switched off and more.  

Additional considerations include installing a home security system and using smart devices such as leak detection technology.   

Empty properties carry greater risks in terms of burglary, vandalism or even squatting, and also the amount of damage caused by unnoticed issues like burst pipes.  

Homeprotect needs to know if your property is unoccupied for more than 30 consecutive days or more so that they can factor these increased risks into your policy terms.  

If you have a film camera then it is covered as standard inside the home. If it is worth less than £1,500 then it is covered away from the home under our optional Personal Possessions cover. If the camera is worth £1,500 or more and you want cover away from the home then you should specify it on your policy.

If you have a digital camera then it is covered as standard inside the home as an electronic gadget, as long as it is worth less than £1,500. If the camera is worth £1,500 or more or you want cover away from the home then you should specify it on your policy.

There are several reasons why your claim might be rejected:

Inaccurate or withheld information
The cover we offer you is based on the information you provided when buying or renewing your policy. If this information isn’t accurate, we may reject your claim. That’s why it’s important to take the time to answer our questions as accurately as possible and check your policy details at renewal.

Wear and tear
Wear and tear is not covered under Homeprotect policies. To avoid your claim being rejected due to wear and tear, it’s important to carry out regular maintenance on your home.

Contents not specified
Some items of contents need to be specified on your policy to be covered. If you make a claim for an item that should have been specified on your policy, we’ll likely reject your claim. More guidance on specified items can be found in your policy booklet.

Partial pay out
We might refuse to pay the full amount of your claim if you’ve under-estimated the total value of your buildings or contents cover (known as ‘being under-insured’).

There are several reasons why your claim might be rejected:

Inaccurate or withheld information
the cover we offer you is based on the information you provided when buying or renewing your policy. If this information isn’t accurate, we may reject your claim. That’s why it’s important to take the time to answer our questions as accurately as possible and check your policy details at renewal.

Wear and tear
wear and tear is not covered under homeprotect policies. To avoid your claim being rejected due to wear and tear, it’s important to carry out regular maintenance on your home.

Contents not specified
some items of contents need to be specified on your policy to be covered. If you make a claim for an item that should have been specified on your policy, we’ll likely reject your claim. More guidance on specified items can be found in your policy booklet.

Partial pay out
we might refuse to pay the full amount of your claim if you’ve under-estimated the total value of your buildings or contents cover (known as ‘being under-insured’).

Specialist claims teams are standing by to assist you. Submit your claim online or call 0330 660 0660.

If you are making a claim on an additional cover option, such as legal expenses or home emergency cover, please call the appropriate cover provider. Check your policy schedule to find the correct phone number. You can contact our 24/7 home emergency line on 0330 660 0660.

No, accidental damage cover is not included as part of your home insurance policy as standard. Accidental damage cover is optional, and we are happy to quote for cover with our home insurance policies. We have two levels of cover to choose from – Basic and Full.  

Full details of this are available in our Homeprotect policy booklets. 

You will be covered if the item accidentally damaged belongs to you and you have specified it on your policy and requested ‘away from home’ cover or upgraded your policy to include ‘personal possessions’ cover away from the property. If the item does not belong to you or you do not have away from home cover, it will not be covered by your Homeprotect home insurance policy. 

No, Homeprotect specialises in home insurance and related cover options such as legal expenses cover and home emergency cover. At this time, Homeprotect doesn’t offer any other types of insurance.

No, it is not illegal to not have landlord insurance. However, while it isn’t a legal requirement, landlord insurance is popular as it protects those renting to tenants if the worst happens.   

Standard home insurance is unlikely to cover any of the specific risks facing landlords or the building when the homeowner isn’t present, so home insurance policies specially tailored to landlords provide peace of mind against risks like damage, theft and unpaid rent.  

A standard home insurance policy typically won’t cover your property if it’s used as an Airbnb. So you should look either for dedicated host insurance, or a home insurance policy which caters for paying guests from house-sharing platforms like Airbnb.  

A Homeprotect policy is not host insurance, but it will provide cover for most insurance circumstances, such as storm, flood, escape of water and fire. It won’t however cover you for theft from Airbnb guests, or damage (be it deliberate, malicious or accidental) by Airbnb guests. 

Buildings insurance covers the structure of the home together with its fixtures and fittings: it covers the cost of repair or rebuilding after fire or weather damage for instance. Contents insurance covers the contents of your home, the possessions you would take with you if you moved house.

You can claim for the theft of mobile phones (worth less than £1,500 each) inside the home so long as you have Contents insurance (including the optional Full Contents Accidental Damage cover for any accidental damage cover).

For mobile phones worth £1,500 or more or for cover away from the home you need to specify your mobile phones on your policy.

Homeowners can take some steps to reduce the cost of their insurance premium:

• Install security features; burglar alarms, fire alarms and even CCTV can all make a difference to your premium.

• Invest in specialist paints like flame retardant coatings.

• Regularly clearing gutters of debris and checking for damp or cracks in the structure can also keep you aware of issues before they escalate.

• Get an accurate rebuild cost; this is not the market value of your home. You should arrange for a chartered surveyor to give you an accurate figure instead of over-estimating the value of your home and paying more than you need to.

• Pay annually, if you can afford it.

• Increase your voluntary excess; it can be anything between £50 and £900.

• Look into flood resistance measures if you live in a flood risk area.

• Slim down your cover to suit your needs; do you really need to take out accidental damage cover, legal cover, home emergency cover and lost key cover?

• Think twice before making a claim; if it’s a minor repair which you can afford then making your own arrangements might be better to protect your no claims discount.

• Inform your insurer of safety measures you have installed at the time of comparing quotes or taking out a policy.

As standard our home insurance provides £750 cover for lock and key replacement following the theft of your home keys. Find out more about our optional lost key cover.

Yes, Homeprotect provides cover for let-to-tenant properties, second homes, holiday homes, weekend/weekday only homes and unoccupied properties.

When undergoing home renovation work with a reputable contractor, they should provide public liability insurance. Homeprotect requires contractors to have at least £1 million in liability cover to qualify for our policies.  

Homeprotect renovation insurance then provides cover for the rest of your home, where the renovation works aren’t taking place.  

The answer to this question very much depends on your risk tolerance. Are you the sort of person who is very careful when it comes to your home and possessions? If so, you may find the chances of you needing accidental damage are slim, therefore it may not be worth the additional cost.

Specifically in terms of contents insurance, you should consider whether it’s worth paying for accidental damage cover (either basic or full cover) if in reality you’re only concerned about one or two valuable items (e.g. an expensive laptop). In which case you should consider whether it’s more appropriate to specify these items (which provide cover against theft and physical damage), rather than buy accidental damage cover.

Another consideration is your excess. You will have a compulsory excess for both buildings and contents (typically £99) and the option of choosing an additional voluntary excess (up to £900). So if you had an overall £999 contents excess, for example, then you’d only be able to claim for accidental damage incidents which exceeded £999 in value.

Standard home insurance will not provide the same level of cover for a Bed & Breakfast business. You may well find that house insurance can be harder to get hold of than standard types, due to the fact that you now have a steady stream of guests staying in your home. While you are working from home, you are also at risk of accidental damage and may need to look into liability insurance. Start your quote at Homeprotect to find out what can be covered with our B&B house insurance.

The cost of a buildings and contents insurance policy varies depending on the size, location and type of your property. The cost also varies depending on how much cover you take out, whether you opt to pay a little more to reduce your excess and whether you opt to buy any of the additional cover options such as home emergency cover or legal expenses cover. Find out how much your buildings and contents insurance costs by getting a quick and easy quote online from Homeprotect.

You can make a claim under a Homeprotect home insurance policy for anything that it covers which occurs after the policy started. Note that the start date for cover is not always the day you pay, that pre-existing damage is excluded, and that this does not necessarily apply to policy upgrades such as full legal expenses cover.

If you’re making a buildings insurance or contents insurance claim, the quickest way to do this is by logging in here and letting us know more about the incident. We’ll give you guidance on what you’re covered for to help you decide whether to submit the claim. Alternatively, you can call our claims team on 0330 660 0660.

You can also contact us on 0330 660 0660 to make a claim on an additional cover option such as legal expenses or home emergency cover. Check your policy documents for more details on your additional cover options.

Our claims team will request your policy number and details of the loss or damage including: date and time, your description of what happened, what the extent of the loss or damage is, what exactly is lost or damaged, the estimated value of the items lost or damaged (if applicable) and whether the police have been informed (in the case of theft or vandalism).

Compulsory and voluntary excesses are the amount you pay towards a successful claim.

Compulsory excesses vary depending on the section of cover you’re claiming under and the type of claim you’re making. If you make a claim under both buildings cover and contents cover, both sections will apply.

If you chose to include voluntary excesses when buying your policy, they are paid together with any compulsory excesses for the section of cover you’re claiming under.

You can find your excess amounts in your policy documents.

If you purchase our Legal Expenses for Landlords cover option, you are covered for legal costs and expenses to recover rent owed by your tenant for the property if it has been overdue for at least one calendar month. You are also covered for legal costs and expenses if a repossession action is required.  

In addition, if you have purchased the Rent Guarantee option, you are covered for:  

• 100% of your rent arrears – for a limited period – while your tenant or ex-tenant still occupies your property  
• 50% of your rent arrears – for a limited period – while your property is vacant (following repossession) if you need to repair it before it can be re-let  

Rent arrears are payable 30 days in arrears. Policy terms and conditions apply.  

Coach house insurance premiums are calculated considering the perceived risk to the provider – based on the value of the home and its contents and the level of cover required.   

This means there is no standard policy cost and premiums will reflect the value of cover provided.   

However, coach house insurance should not typically be more expensive than standard home insurance (relative to the size and value of the property), despite being a non-standard constructed home.  

Public liability insurance would be included as standard in your Airbnb insurance.  

Cover of up to £5,000,000 per period of insurance can be provided to pay damages and claimants’ costs and expenses (agreed by us in writing) for your legal liability in the event of incidents such as death, bodily injury, or illness to a third party (e.g. someone other than you, anybody permanently residing with you) or domestic staff (e.g. cleaners or gardeners). This cover can be extended for your legal liability in the event of death, bodily injury or illness to a paying guest (including Airbnb guest), as long as you note that your property is used for business purposes and has paying guests.  

Please read our policy booklet to find out more about what is and isn’t covered.  

Properties can be unoccupied for a number of reasons. If it’s your main home, you might be away for an extended period for work or on holiday. A home may also be left empty if an elderly owner has moved into care or during probate. Properties are also often unoccupied if extensive building work is being carried out.

Many unoccupied properties are second homes, which have either been bought as rental properties or inherited. Buy-to-let properties may be empty because of ‘voids’ between tenants, or while undergoing renovation, and holiday homes may be vacant out of season. Inherited properties are frequently left empty while the new owner or owners decides what to do with them, particularly as this type of home may need renovation before it is suitable for rental.

When a home is left empty for years, it means that no one is around to regulate the temperature and act on the early signs of damage. As a result, long-term unoccupied properties are more susceptible to damp, paint peeling, pests and even wear and tear to the building itself. Plus, these visual signs of neglect also make the property an attractive target to potential intruders.

Leaving a home empty for years also has implications for mortgages and home insurance – which may be invalidated or retracted if the property is unoccupied for a certain period.

Renovating your home can increase the risk of damage to the structure of your home, so you must let us know before the work starts.

We need to know: The cost of the project. The extent of renovation, e.g. adding an extension etc. Whether you are using registered builders/tradespeople to undertake the work. Whether your builders/tradespeople have liability insurance. Please also let us know whether you have been advised what the property rebuild cost will be once the renovations have completed. You need to be sure that if your home will increase in size that it’s insured for the correct value, in case you need to make a claim.

Renovations will affect your policy by increasing the amount of premium payable. Also additional terms may be added to the policy and/or the level of cover could be reduced, especially if you intend to move out whilst the work is being completed.

Find out more about our renovations insurance.

You may well have noticed that very few insurers are comfortable with providing cover to childminders. In most cases, insurers believe that a home occupied by other people’s children is an unacceptably high risk. We don’t agree. We understand that childminding is your business, so you should be able to get buildings and contents cover in the same way that anyone else working from home does.

Leaseholders do not normally need buildings cover for flats in England, Wales or Northern Ireland. If you decide that you don’t need buildings insurance cover for a flat you rent out, make sure that you have adequate alternative cover for fixtures and fittings such as carpets and curtains.

Yes, dishwashers are covered against a full range of risks on Homeprotect contents insurance policies. Note that home insurance does not cover breakdown of domestic appliances.

Recent research indicated that nearly 7 million households in Britain are underestimating the value of their home contents, and as many as one in five have no contents cover at all. These worrying statistics show that a massive £200 billion worth of our home contents is left exposed.

The type of home insurance policy you need will depend on how long your property is unoccupied between tenants.

If the property is usually occupied but is left unoccupied for between 31 and 180 days, then you typically get all the cover of our standard policy terms, but with exception of the following exclusions:

• Escape of water incidents during the period: 1 October – 1 April (inclusive).

• Theft incidents, unless all security features (e.g. locks and alarms) included in your property are maintained in good working order and in full operation.

• Claims involving money and high risk items (e.g. jewellery).

Check out our home insurance for landlords.

No. Please do not arrange for a contractor yourself, as this will not be covered. When you have provided details of your claim to our home emergency provider – DAS –  and they have accepted it, DAS will arrange for one of their approved contractors to help you as quickly as possible. DAS will tell you what to do next.

No, you don’t have to pay the tradesperson. Our home emergency provider – DAS – will arrange and pay for a contractor to take action to resolve the Emergency. The action taken will depend on what would be fair and reasonable in the circumstances and will be either to:

• Carry out a temporary repair (or a permanent repair if this is no more expensive); or
• Take other action, such as isolating a leaking component

It is in your best interests to have a written contract between you and any parents that you are providing childminder services to. In relation to home insurance, we provide up to £25,000 of legal expenses as standard within our home insurance. You may choose to upgrade this further when taking out cover.

If you furnish your let property you’ll need insurance to protect the items you supply against fire and theft. Contents include furniture, household utensils, electrical equipment, soft furnishings such as lampshades, and curtains and blinds. You can choose the level of cover you need as appropriate and you only pay for the amount of cover you choose.

Homeprotect landlord buildings cover includes £7,500 per claim for your contents in let property.

If the contents are worth more than this, you need to add landlord contents insurance to your policy.

This cover is often not very expensive, but it’s invaluable to make sure you’re not out of pocket in the event you’d need to claim.

The cost of a landlord’s insurance policy varies depending on the size, location and type of your property. The cost also varies depending on how much cover you take out, whether you opt to pay a little more to reduce your excess and whether you opt for any of the additional landlord cover options such as loss of rent cover or landlords legal expenses cover.

Defaqto has awarded Homeprotect 5 stars for buildings insurance, which means that we offer you a very high quality product, covering your buildings with the best features and high cover limits compared to other insurance providers.

Defaqto is an independent financial research company. They independently rate insurance policies, with ratings ranging from 1 star to 5 stars. The star ratings are designed to help customers identify policies with the best features and optimum levels of cover.

We believe in being clear and transparent with our customers regarding the breakdown of the total amount of their policy. Instead of grouping all costs into one total amount, we itemise each cost component. The arrangement & administration fee represents the costs incurred to arrange or renew your policy under your separate contract with Homeprotect.

Q. Why are you charging this fee? The fee represents costs we incur to arrange or renew a policy. It doesn’t mean you pay more for your cover than you should. We simply believe we should be transparent about our costs which is why this is shown as part of your price breakdown.

Q. What costs are involved in arranging a new policy? Like other insurance providers, we have to pay fees to price comparison sites or search engines which customers use to search for quotes, and we incur costs for running a contact centre to manage customer queries and issuing policies.

Q. What costs are involved in renewing a policy? Like other insurance providers, we incur costs for running a contact centre to manage customer queries, to issue policies, to take payments as well as the costs of printing and distributing renewal packs.

Q. Isn’t the fee just part of the premium then? No. You enter into two contracts when you buy a policy. One with us, one with the insurer who manages your claims. The fee covers our costs, the remaining premium covers the cost of underwriting claims which the insurer bears.

Q. Is the fee refundable? Yes, but only in the cooling off period as we can recoup some of the costs we incur – for example the costs we would have to pay to price comparison sites. If you cancel after this point, you will receive a pro rata refund of premium but we can’t refund the fee as we incur costs we cannot recoup.

Flood Re is a flood risk home insurance scheme, designed to make flood cover more affordable for UK homeowners which has been in place since 4 April 2016.  

The Flood Re scheme enables insurers to take on more customers at risk of flooding because the consequences of large claims are shared between insurers. This happens behind the scenes, so customers can compare and purchase home insurance as they would normally.  

Visit the Flood Re website for further details.  

Whether or not you leave the heating on in an empty home will depend on how long the property is empty and the time of year. During the summer, it may not be necessary to leave home heating on. However, during the winter, heating the home permanently at a low (but above freezing) temperature or on a timer can help prevent pipes from freezing and the property from suffering dampness or mould.

Buildings insurance is a policy that protects the structural aspects of a property, such as the walls, roof, fixtures and fittings against loss or damage. Buildings insurance will cover the rebuild cost of your home; this is not the same as the property’s market value.

Landlords insurance will provide the property cover you need if you are letting your house to tenants.

You can also take out a holiday home insurance policy if you are renting your house to paying guests at set times of the year. 

If you get a lodger this may affect your policy as the level of risk increases, so there may be an increase in premium payable and the terms and conditions may change. Please note that we will be unable to offer accidental damage cover if you share your property with lodgers.

Find out more about our cover for cover for live-in landlords with lodgers.

The cost of B&B home insurance varies depending on the size, location and type of your property, and whether you opt for any of the additional cover options. Find out how much bed and breakfast insurance would cost for your property by clicking the ‘Get a Quote’ button.

A standard home insurance policy is unlikely to be able to cover you adequately as there are a higher number of risks associated with your property. Landlord insurance is designed to take situations involving tenants into account.

No, sorry, we only offer insurance cover for bicycles as part of a home contents insurance policy.

No, the only items you need to specify on your policy for cover within your home are items worth £1,500 or more each, if they are classed as “high risk” which are:

• Clocks
• Coin collections
• Furs
• Gold, silver and other precious metals (including plated items)
• Guns
• Jewellery and watches
• Medals
• Medical equipment (including hearing aids)
• Ride on or robotic lawnmowers
• Stamp collections
• Wheelchairs or mobility scooters
• Works of art

Please also specify any mobile phones, smart phones, laptops, tablets and pedal cycles worth £1,500 or more.

We need to know where your belongings are kept in order to provide the right amount of cover for you. For example, if the property that you live in has a history of flooding, or it is a listed building and therefore has no window locks, then the risk of your belongings being damaged or stolen is higher; therefore we need to know all about the building to properly cover your belongings. Having an accurate level of cover means that, if the worst happens, your claim is more likely to be paid out in full.

Digital cameras are protected against theft anywhere in the world, so long as they’re specified on your policy and you’ve requested cover away from home.

Homeprotect buildings insurance will cover lost rent (up to £30,000 per claim) if you or your tenants can’t live in the home due to an insured loss, such as fire, flood or escape of water. Rent is defined as the amount you’re expected to receive as a landlord as detailed within your tenancy agreement. If you’re a leaseholder of your property rent also includes ground rent which you are liable for. Policy terms and conditions apply.

If your home insurance policy includes accidental damage cover, claiming against an unforeseen event or mishap works in the same way as any other policy claim. Contact Homeprotect immediately with your policy number and details about the incident and damage to start the claim-settling process. 

For more information, view our How to Make a Claim page. 

Homeprotect can quote for building insurance for landlords, which works in the same way as building cover for traditional homeowners – designed to protect your home against a range of risks including fire, smoke, storm, flood, subsidence, and theft.  

 You will need to prove you have an ‘insurable interest’ in the property for Homeprotect to   provide cover. Once confirmed, the probate home insurance policy will usually be issued in  the name of the executor with any beneficiaries named as additional policyholders.  

It is worth knowing if you live in a flood risk area in order to make an informed decision about flood risk home insurance and how much cover you need. You can find this information free and instantly online, by entering your property’s postcode into the Government’s flood risk assessment page.  

A full flood risk assessment is only worth paying for if you are thinking of developing your property. If you are entering a planning application for your property and live in a flood risk zone, you need to complete a flood risk assessment as part of your application. These kinds of assessments explore the probability of a flood at a specific location, the possible causes of floods in the area and advice on managing flood risk.  

The cost of unoccupied house insurance will vary depending on factors such as location, rebuild value, property security, property maintenance, and the level of cover you choose.

You can get a quote for unoccupied home insurance today. 

After a person passes away and their property is in probate, it needs to be valued. This can often mean that the house is left empty for some time, and in this case it should be protected by unoccupied home insurance for probate. The beneficiary is responsible for ensuring that the right level of cover is in place.    

  You will need to prove you have an ‘insurable interest’ in the property for Homeprotect to   provide cover. Once confirmed, the probate home insurance policy will usually be issued in the name of the executor with any beneficiaries named as additional policyholders.    

You can take out landlords buildings insurance and landlord contents insurance for flats that you let out. Landlords need to take out a separate policy for each flat. Note that, in general, the owner of the freehold of a set of flats will probably have buildings insurance for the entire building.

Homeprotect landlord buildings insurance can cover freehold properties that contain up to six leasehold flats provided that at least one freeholder uses one of the flats as their permanent home.

Malicious damage is damage caused on purpose to the property of another person. This is different to accidental damage. Malicious damage is covered as standard under both buildings and contents cover (as long as it’s not caused by the property occupants or invited guests).

A house fire may be caused on accident, but we would classify it as fire damage. So it wouldn’t matter if you did not have accidental damage cover, we would cover a fire under the fire event.

Homeprotect home insurance covers a wide variety of situations including properties that are let out, as well as properties that are empty for different reasons, such as during voids between tenants.

If your property is usually rented out but will be empty for more than 30 days, you need to let us know.

If your home renovations are valued at £20,000 or above, you will need to let us know, so we can adjust your home insurance policy accordingly. If you don’t you risk invalidating your policy if you attempt to make a claim.  

For general enquiries, call us on 0330 660 1000. For claims or home emergencies, call us on 0330 660 0660.

Coach houses are typically considered a ‘non-standard constructed home’. Homeprotect can quote for coach houses as part of a standard home insurance policy, subject to restrictions.   

Accidental loss is the loss of any item of your contents, inside or away from the home. Accidental loss is not covered by a Homeprotect policy.

Probate house insurance covers properties that are empty after the owner has passed away. Because properties are usually left unoccupied during probate, they need to be covered by unoccupied property insurance, and it is usually the responsibility of the executors to make sure this is done while probate is carried out.  

Absolutely! We can insure houses that are used as holiday homes, let to tenants, properties under probate, empty homes up for sale and others. You can get your quote online at a time to suit you. 

You will find that most online providers of home insurance charge a cancellation administration fee because we all incur costs in either converting quotes into policies or renewing policies with the documentation, paperwork and accounting process that it incurs, and then further costs in having to reverse the accounting process.

This works to the benefit of customers who do not cancel in that we are able to avoid passing on such costs to them. We have a duty to treat all our customers fairly. We felt it was not fair to our other customers whilst they were having to cover these costs.

After a person passes away and their property is in probate, it needs to be valued. This can often mean that the house is left empty for some time, and in this case it should be protected by unoccupied home insurance for probate. The beneficiary is responsible for ensuring that the right level of cover is in place.  

When you make a claim, the incident details you provide are shared with other insurers in line with industry practice. This could influence the price or availability of insurance offered to you in the future as insurers often set their prices based on previous incidents you’ve had. 

That’s why it’s important to understand your cover before submitting a claim. You can check your cover by logging in here and entering the details of an incident. We’ll give you guidance on what you’re covered for to help you decide whether to submit a claim. 

Yes, Homeprotect can provide cover for an empty property if the owner is deceased and the property is, therefore, going through probate. Please note that we may require a copy of the policyholders’ death certificate and evidence of who has a financial interest in the property insured. Find out more about our home insurance for properties in probate.

If you have recently purchased a property with a flat roof then you should be able to find out how much of it is flat by referring to the home buyer’s survey for specific measurements.

Alternatively, you can have a survey carried out by a qualified builder, roofer or surveyor and ask them to calculate the percentage of the roof that is flat. It’s important to have this information to hand when taking out a quote so as to be able to secure accurate cover for your property. To get a quote, you need to know which bracket your flat roof fits in to: 0-33%, 34-50%, 51-75% or 76-100%.

If the property you let out is mortgaged, your lender will almost certainly require you to have buildings insurance in place as a condition of the loan. As there are extra risks associated with properties which are not owner-occupied, standard home insurance is unlikely to give you adequate cover. Landlord buildings insurance is designed to take situations involving tenants into account.

There are three main types of barn conversions in the UK: box construction barns, cruck framed barns, post and truss barns. We are able to provide insurance cover for all three. Even if your property does not fall into one of these categories, we can most likely offer you a quote for buildings and/or contents cover. Use the online quote service to get started, or contact our customer services team with any questions.

Your property is covered even if you are away and the property is empty for a period up to 30 consecutive days.

However if you will be leaving the property for more than 30 days you will need to let us know so that we can re-assess the cover included in your policy.

Note that this may result in an additional premium amount being payable and possibly conditions being placed on your policy, such as the property being checked weekly.

We’re pleased to be able to offer cover to all residential landlords. However, our policies are based on the specifics of the individual property as well as your details, and for that reason, we do not provide blanket coverage. As no two buildings are the same, landlords should take out a separate policy for each letting, one which has been specified to meet the needs of the property.  

The only instance in which Homeprotect may offer cover for multiple properties under the same policy is in a block policy (a single building split into multiple addresses). Chat with our team today.   

In most cases, it shouldn’t make an immediate difference to your policy.

However, when it’s time to renew your policy, the terms of cover and/or premium may change (for example, the standard excesses may increase). You should also be aware that having a high claims history can make getting insurance in the future difficult.

If you have a break-in, we’ll offer suggestions on home security and may ask you to carry out security improvements, such as burglar alarms and window locks, before your next renewal.

You can insure bicycles as part of your home contents insurance policy. However, you need to tell us about each bicycle to be insured. We need to know the brand name, the model and the cost to purchase that model or equivalent as new. Find out more about the cover options we offer for bicycle insurance.

Visit every room in your home (including the attic, shed and cupboards under the stairs!) And list all your belongings including curtains, kitchen equipment, luggage etc. Research how much it would cost to replace each item as new and then add up the full amount you’d need to replace everything. 

We normally cover the amount you specify, however if you enter a very low amount your policy may include more than this, if this is the case you will be made aware of this before purchasing.

Under-insurance means that the ‘sum insured’ is less than the cost of rebuilding, replacing or repairing the buildings or contents at the time of the loss or damage. This might meant that any claim that is settled will be reduced in proportion depending on how underinsured you are, regardless of the amount of the claim.

For example, if your amount of cover only covers a proportion of the cost of rebuilding, replacing or repairing the buildings or contents, it is likely that the insurer will only pay that proportion of the claim for repair or replacement and you will have to cover the remaining cost of the loss or damage yourself. Where there’s a severe underestimations, your insurance provider could even refuse to pay out completely.

Being under-insured is different from being uninsured. When you are uninsured you have no policy in place at all. Although this saves you money in the short term, you risk losing far more than you save if the unexpected happens.

If you specified the item at its new purchase price rather than the discounted price you paid for it second hand, your cover will be on a new for old basis. If you specified the item at its second hand value, or didn’t specify it because it was under the limit for specifying electronic gadgets, your cover would be at the second hand purchase value.

If you’re experiencing difficulties paying for your policy, our team are here to help you.

A range of options are available to you, including changing the date that your monthly payments are collected or changing your cover to better suit your financial situation. It’s important you contact us as soon as possible to make sure your home remains protected.

Unlike other insurers, we don’t have an excessive fees structure, we only apply fees where we need to cover a cost.

• Duplicate document fee £0
• Amendment, or cancellation of the policy within 14 days “cooling off period” from agreeing cover (either when buying a new policy or renewing) £0
• Amendment of the policy outside of the cooling off period £25
• Arrangement & Administration fee to arrange or renew a policy £50
• Cancelling the policy outside of the cooling off period £50

 For Direct Debits Payments

• Failed collection fee £20

If you purchased the property in the last 5 years your homebuyers survey may include the rebuild cost. However if you purchased the property more than 5 years ago you will need to get an up to date assessment.

If your home is of standard construction (normally brick walls and tile roof), not a listed building and not built before 1720 you can use the free online BCIS Rebuild calculator.

If your home is built with non-standard construction materials, or it’s a Listed Building or it was built before 1720, you will need to consult a Chartered surveyor to provide you with an accurate rebuild cost.

Some lines of work lead you to storing cash – or other items which are highly attractive to burglars – at home, whether overnight or longer term. This group includes jewellers, taxi drivers, shop workers and book makers.

Police officers can also be targets for malicious damage or arson.

Having a high volume of visitors to your home for business purposes – for example, because you’re a childminder – increases the risk of accidental damage and public liability claims which impacts your insurance premium.

Whether or not you drain the water supply to your home before vacating it may depend on the duration of absence and the time of year. While stopping the water supply can prevent risks like burst pipes and flooding, it can also leave your home susceptible to cold temperatures and the negative effects, such as dampness and mould. If you are leaving the property for a short period during the summer, it may be sensible to drain the water supply, while this may not be the best idea when leaving a property for a whole winter.

Most insurance providers consider a property to be unoccupied if it’s empty for more than 30 consecutive days. It’s important that you notify your provider if this is going to be the case. After 30 days, different insurers change their cover levels at different cut off points and for different situations: for example, if the property being insured is your main residence, Homeprotect, requires you to arrange for weekly inspection visits to be carried out. Sometimes this is referred to as the 30 day rule by insurers.

Depending on the type of cover you choose, you may be able to reduce your premium by increasing the voluntary excess that you would pay if you claimed.

As with any insurance policy, the cover is based on the information you’ve given your provider, so if it’s incorrect there is a risk that your policy could be cancelled or that any claims could be rejected.

You only need to visit your property if we’ve asked you to as part of the special terms and conditions of your unoccupied property insurance cover, although it is also a sensible precaution to take.

When you are refused insurance it means that the provider has decided not to provide cover for your property or belongings. This may be because you do not meet the terms of their underwriters, or it may be because of a change in your circumstances which means you are perceived to be a greater risk to insure.

When applying for insurance, if you do not, when asked, tell your insurer something that is relevant such as having a criminal conviction, then you could be refused house insurance.

If you are operating a business and have staff then you must take out Employer’s Liability Insurance. This can cover you in the case of claims relating to illness or injury of staff as a direct result of their employment in your company. Up to £2,500 in fines per day can be charged if you do not have this form of insurance in place. Sole traders are exempt from this.

Public liability insurance can cover damages and claimants’ costs and expenses for your legal liability in the event of accidental death, bodily injury or illness to a third party, or damage to property belonging to a third party that is not in the custody or control of you, your family or domestic staff.

Letting your property out to tenants can affect your policy by a possible change in premium and the terms and conditions are likely to change. We will be unable to offer accidental damage cover if the property is let to tenants.

You can add more high-risk items, electronic gadgets or bicycles to your existing contents insurance policy and increase your level of cover for other items by contacting our Customer Services team. Please note that there may be an additional premium amount to be paid.

Not as standard no, but you can opt to add accidental damage cover for your contents insurance which will include accidental damage to your spectacles. Note that, in the case of making a claim, as with all insurance policies, there will be an excess to pay. Read about the excesses in the Policy Booklet.

Yes, if you purchased Accidental damage cover for your contents insurance.

Yes, we can cover properties which are divided up into up to six leasehold flats. We will need to know details about each property to be able to provide a quote.

Cover against claims for theft is only provided where there are signs of damage caused by the thief to gain entry, and if your shed was not locked this would not be the case. However, if a padlock, door or window had been broken to gain entry, this would be considered. Don’t forget that there is a limit for any one claim for items stored in outbuildings. Check the current level in our policy booklet.

Yes – Homeprotect contents insurance will cover the loss or damage of your belongings on a new for old basis, meaning that you will receive the value of the item to replace it at today’s prices.

Yes, we can insure the contents which you own or are legally responsible for. Find out more about our cover for contents when you’re a tenant.

If you own or are legally responsible for solar panels and the panels are fixed to the roof then you need to make sure that you have specified the correct buildings rebuild value to cover them. If not then you will need to let us know what the new buildings rebuild value should be. This could result in an additional premium amount payable and there might be changes in the policy terms and conditions. 

Depending on your circumstances, we may be able to offer you a one-month payment holiday if you’re experiencing financial difficulties. Get in touch with us to request this.

If you’re experiencing difficulties paying for your policy, our team are here to help you. A range of options are available including changing the date that your monthly payments are collected or changing your cover to better suit your financial situation. It’s important you contact us as soon as possible to make sure your home remains protected.

Coach house cover protects homeowners against insured events such as fire, storm, flood, escape of water, theft, malicious damage, subsidence, landslip or heave.   

While there is no legal obligation to take out any form of house insurance, it can protect your building, contents or both if the worst happens.    

You’ll need to be able to prove that you have an insurable interest in the property for cover to be provided. Get in touch with our team to discuss your situation and learn what your options are.   

No, buildings insurance is not compulsory but it is strongly advised to protect your property and cover the costs of repairing or rebuilding the house. If you have a mortgage, then having adequate buildings insurance will usually be a condition from your lender.

The cost of Airbnb insurance will vary depending on factors such as location, rebuild value, property security, property maintenance, and the level of cover you choose. 

You can get a quote for Airbnb insurance today.  

 The cost of probate house insurance will vary depending on factors such as location, rebuild value, property security, property maintenance, and the level of cover you choose.  

You can get a quote for probate house insurance today.   

Probate property refers to an empty home due to the owner recently dying. A property is normally included in the assets listed in a person’s will.

Once the executor has been appointed and has been granted probate, the property and other assets owned by the deceased person’s estate can be distributed or sold, as per the instructions left in the will.

Consulting a chartered surveyor is the surest way to receive an accurate rebuild cost. In fact, if your home is using non-standard construction materials or you are renovating a listed building then you will need to do this. That said, for standard construction houses, you can use the free online BCIS Rebuild calculator.

You must inform your insurance provider of changes to your home such as letting a room to lodgers, making structural renovations, installing a burglar alarm or door locks, leaving the house empty for more than 30 consecutive days.

You must inform your insurance provider of changes to your home such as letting a room to lodgers, making structural renovations, installing a burglar alarm or door locks, leaving the house empty for more than 30 consecutive days.

We will need to confirm all the questions with you which were asked when first taking out your home insurance policy with Homeprotect, such as type of property, number of bedrooms, whether the property has ever flooded etc.

When you first take out home insurance with us, we may require that you have a burglar alarm within 30 days. This would be explained in the specific terms of your policy, which you should check before purchasing. In this situation, yes, you do need an intruder alarm. Otherwise, the choice is up to you. A burglar alarm should never be used as a substitute for effective window and door locks.

Rotting wood is a risk that every homeowner of a timber frame home will need to get to grips with as time goes on. You can cut away the affected wood and replace it, or alternatively applying a wood preserve or lead paint can make all the difference.

Contact your home buildings insurance provider who will guide you through the best course of action to take. Usually, a surveyor or engineer will be dispatched to make an assessment.

Often cases of subsidence can be handled quickly and effectively without requiring foundation repairs, but where foundation work does become necessary it can be costly and disruptive.

To give yourself the best possible chance of avoiding underpinning (or similar repairs) then it is in your interest to contact your insurer as soon as you notice a potential problem. Tree control measures might be taken, or leaky pipes surveyed and repaired, and in some cases little more will need to be done than some cosmetic repair/redecoration.

Yes, Homeprotect provides home insurance for properties in the Channel Islands.

Unfortunately for homeowners faced with the prospect, there is no such thing as a standard cost for underpinning a house because the works involved are unique to the property, the reasons for underpinning, and the underpinning process used. A structural surveyor will be able to give you an approximate idea of the cost. Of course, if the problem is covered by your home buildings insurance, the cost of underpinning a house shouldn’t be something you need to worry about.

There are certain measures you can take to improve security in your home, such as installing a monitored alarm (choose an NSI, NACOSS, SSAIB or BSIA system), installing window locks, installing 5 lever mortice deadlock (conforming to British Standard BS3621) locks on all external doors. Depending on your circumstances, such as the location of your property, these measures may or may not alter the cost.

However, you can take out a higher voluntary excess (in addition to the compulsory excess), as this will decrease the premium. This means that if you need to claim that you will pay a higher sum towards the cost of the claim.

Normally we will be able to get back to you with an answer from our underwriting team within 2 working days. However, if you urgently need to sort out your home insurance please do contact our new business team and we will do our best to prioritise your referral accordingly.

Quotes are referred to the underwriters if: your home is undergoing renovation, your property has prior subsidence, has been underpinned or if you have had a high-value claim or a large number of claims previously. Other situations requiring referral include: a very high value of contents or a very high rebuild cost for your building.

No. Depending on whether you own or rent your home, just take out straightforward homeowner insurance or tenant insurance but let your provider know that you have a lodger living with you.

There is no regulation around how often a home must be monitored while the homeowner is away. However, many insurers offering empty property insurance will require regular property checks to maintain the policy.   

No, settlement and subsidence are not the same thing, and will require different insurance solutions that reflect the unique incidents or risks facing a property. While both terms refer to the downward movement of a building, they are caused by different factors.  

Settlement is the downward movement of a property in the first 10 years of it being built, caused by the weight of the home. Subsidence, however, refers to the downward movement of a property caused by issues with the foundation under the home, such as trees growing under the property or drain leaks moistening the soil.  

Yes, you can insure your property with unoccupied home insurance if it’s left unoccupied for more than 30 days while you’re in the process of selling.

The price will need to be re-calculated when moving because it is a completely new property to be insured, there may be different features and details compared to your old property, which we will need to calculate accurately to ensure your policy covers you for the right amount of risk. This is vitally important if you ever need to make a claim.

No, Homeprotect only covers properties with in the United Kingdom, England, Wales, Scotland, the Isle of Man and the Channel Islands.

No, Homeprotect only covers properties within the United Kingdom, England, Wales, Scotland, Northern Ireland, the Isle of Man and the Channel Islands. 

We do, but they are covered as electronic gadgets rather than watches.

Homeprotect contents insurance does not include accidental loss, so this would not be covered.

As soon as we have checked that your claim is covered by your policy, we will get the process moving. Straightforward claims are normally settled very quickly, and in all cases our claims team will keep you informed of progress.

Some larger value claims, for example an extensive house fire, can take months for the damage to be fully repaired, or the property rebuilt, and your family moved back into the property.

Yes! Digital cameras and camcorders count as electronic gadgets for insurance purposes and must be specified on your policy if they’re worth more than a particular amount in order to be covered. Check the current level in our policy booklet.

Homeprotect renovation insurance is designed to protect the rest of your property while you are undergoing valuable renovation projects. The projects themselves will be covered by your contractor’s liability insurance.  

There is no limit on how many callouts you can make but there is a limit of £500 for each emergency claim (call-out charges, parts, materials, labour and VAT)

Homeprotect insures homes with thatch roofs in certain circumstances. This includes both straw- and reed-thatched houses. Please call us for a personalised quote.

The difference between a residential and a commercial landlord is to do with the type of property they let out and is not whether their activities as a landlord constitute their full-time occupation or not.

Residential landlords let out homes, which are also known as ‘residential properties’. Commercial landlords let out properties that are used for commercial purposes such as shops or offices.

There is no need to turn off gas or electricity for insurance reasons and, in fact, it can be a good idea to arrange for lights to come on using a timer switch to deter burglars.

You only need to turn off your mains water if we’ve asked you to as part of the terms and conditions of your unoccupied property insurance cover, although it is also a sensible precaution to take.

This is the amount you’ll pay towards a successful claim. The average compulsory excess for buildings claims is £149 and £136 for contents claims. There are also separate compulsory excesses for flooding, subsidence/landslip/heave, escape of oil and escape of water claims. The total excess you will pay is the sum of the relevant compulsory excesses and voluntary excesses (if you have any). 

You can find out what excesses you’ll need to pay by logging in to make a claim and selecting your policy in the “Check my cover” section. Your excesses are also listed in your policy documents. 

What does referred mean? If you have just found out that your quote has been “referred” or “sent for referral”, the details shown here should help explain what that is and what to expect.

We appreciate you were probably hoping to obtain a quote quickly, however, in this instance your quote has been sent to our in-house underwriting team to be checked to make sure it provides enough cover for your insurance needs.

Our contents insurance has been given the highest rating by Moneyfacts, but only a 3-star rating by Defaqto. Our exclusion of accidental loss as an insured loss is the reason why Defaqto rate Homeprotect as 3-star.    

Specifically in terms of suitability for high value contents, the standard product, available online, is designed predominantly with the average customer in mind. So, for high value contents you may well need the policy tailored to your needs – particularly in terms of the sums insured and individual claims limits. Read the policy booklet (from the link above) to familiarise yourself with the standard policy cover and terms.  

When you purchased the property a homebuyer’s survey is likely to have included the date of construction. 

Alternatively, your local authority may have a record of when planning permission was granted to build the property. Your neighbours may also have an idea of when the property was built.

Note: A rough estimate of the property construction date is enough for the purposes of getting your home insurance quote.

If you have a heritage property, here are some steps to take:

• Search for your property for free in the 1862 Act register on Land Registry’s digital archives.
• Look at the architectural style and features of the house, particularly the roof and windows.
• Check your county record offices, local parish records or ask to view local archives at your library.
• Look for old copies of Ordnance Survey maps for your area (local library).
• Google for a local historian or a historical society and contact them to see if they can help you.
• Look at census data between 1841 and 1911 to find the first year that the address was mentioned.

Yes, most empty properties will still require the homeowner to pay council tax. However, you may be able to apply for an exemption in a few specific instances. This includes properties that have been unoccupied for two or more years, those undergoing a probate process, instances in which the owner is in the hospital or a care home and if the property cannot be lived in by law.   

See the full list of empty property council tax regulations and exemptions on the government website.   

The most common cause of subsidence is the shrinkage of soils, particularly clay types, as moisture is extracted from them. This often occurs as a result of tree roots growing under the property, which becomes more likely in extended periods of hot and dry weather.  

Another common cause is drain leakage, where water escapes from underground pipes and washes away (or softens) soils so that they are no longer able to support the weight of the foundations. It can also occur as a result of a history of mining excavations beneath or around your home, so it is always worth checking for these before buying a property.  

There are a huge number of non-standard materials being used in modern constructions, such as asphalt, concrete, timber, glass and steel. Older properties are also made with non-standard materials like wattle and daub or flint. When in doubt, check with a builder, surveyor or your home insurance provider.

This depends on a large number of factors including how widespread the flood was, how severe the damage caused was, and how many properties were affected is the first variable. After a major flood event, insurance companies often take on additional loss adjusters, but even so the time it can take for you to be visited by one can be longer than you’d like.

Cleaning and drying operations can take many weeks or months depending on the availability of services and how greatly your property has been affected, as well as what your home is made of.

Finally, reinstatement works themselves are also time-consuming. The process of choosing replacement furniture, decoration and fitted units (which you may have originally selected over the course of years) takes time, especially if you are working and have little time to shop around, and then you need to wait for delivery and fitting.

We are able to provide an online quote in the majority of cases, even for customers with convictions. However, if you are more comfortable speaking with one of our trained agents then they can discuss conviction types and the impact this might have on your home insurance.

• Properties must be located within the UK mainland.  
• Properties must have a Council Tax band A to H.  
• Properties must be built before 1st January 2009. Note: If a property has been demolished and rebuilt before this date, then the new building is still eligible for Flood Re.  
• Properties must be used for residential purposes.  
• Properties must have an individual premium.  
• Leasehold flats with three or less fewer units are eligible.  
• The policy holder or their immediate family must live in the home for some or all of the time, or the property must be unoccupied.  
• The insurance contract must be in the name of one or more individuals, not companies.  

You can find the full eligibility criteria on the Flood Re website.  

This means that your property will remain fully insured when left unoccupied for up to 30 consecutive days. If you will be away from the property for longer than 30 days it’s important that you contact us to make sure your property is still covered by unoccupied property insurance.

There is no maximum amount per valuable item that can be insured under your contents insurance policy. Please note that anything classed as a high risk item that is valued at £1,500 or more needs to be specified on your policy. As a high risk item to be covered under your policy. Electronic gadgets and bikes worth £1500 or more also need to be specified on your policy.

• Bed and breakfast premises that are paying business rates.  
• Contingent buildings policies, such as those held by banks.  
• Farm outbuildings.  
• Freeholders/leaseholders deriving commercial income by insuring large numbers of properties for a portfolio.  
• Housing association’s residential properties.  
• Multi-use properties under commercial or private ownership.  
• Residential ‘buy to let’ properties that do not meet the criteria specified above.  
• Static caravan site owners when they are being used for commercial gain.  
• In the case of blocks of residential flats, company houses/flats, and social housing contents only can be covered.  

If you’re unhappy about our product or services, for whatever reason, we’d like to put it right.

Making a complaint is easy, our customer relations manager can be contacted in writing by addressing: Customer Relations Manager, Homeprotect, CI tower, St George square, New Malden, KT3 4HG, by e-mail on [email protected] or by phone at 0330 660 1000. If we can’t resolve the complaint, then you may be able to escalate it to the financial ombudsman service. You can find full details about our complaints procedure within your policy schedule. 

As added protection for you, we’re covered by the financial services compensation scheme (FSCS). If we’re unable to meet our commitments, you may be able to claim compensation from the scheme. For further information about the FSCS, look at the FSCS website: fscs.org.uk

AVANTIA INSURANCE LIMITED (TRADING AS HOMEPROTECT) – FINANCIAL CONDUCT AUTHORITY HALF YEARLY REPORT 1 JULY 2023 – 31 DECEMBER 2023

There are several online resources which you can visit to get more information on flood risk in your area, namely:  

• Flood Free Homes wants all UK houses to be free of risk by 2025.  
• National Flood Forum provides support and advice to communities or individuals that have been flooded.  
• Know Your Flood Risk works to raise awareness of the risk of flooding from all sources, not just a visible water course such as rivers and seas.  

There are a number of ways in which you can take precautions to protect your keys: 

• Never attach anything to your keys that contains your name, address or any details of where your car may frequently be parked and never leave keys unattended. 
• Never hide keys under door mats, bins or on top of window frames as an opportunistic thief may be watching, or may guess where keys may be hidden. 
• Never leave doors or windows open, even by a small amount. 
• Never leave your keys in your vehicle, even for a moment, especially when you are visiting petrol stations, or whilst loading or unloading your vehicle. Always lock your car when leaving it. 
• Do not keep duplicate keys on the same key ring as your main keys. 
• Burglars are increasingly turning to key crime as sophisticated security measures are now fitted as standard to new cars, and have been known to break into homes and offices just to steal car keys. Never leave car keys close to the front door where they can be seen