FAQs

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Who do I contact to discuss payment queries?


If you have a question about direct debits please phone Premium Credit on 0844 736 0342.

Please note: Calls to numbers starting 084 cost between 1-13p per minute from a BT landline. This cost can vary depending on provider so please check your price plan. Your telephone provider may also include an access charge.

If you have a question about a one-off payment or about the deposit payment please click here to contact us and select option 2 to speak to the Customer Services team.

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