Refused insurance FAQs

All your questions about refused or cancelled insurance, answered online
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What does refused insurance mean?

Where can I get cover if I have been refused home insurance?

Does living in a flood risk area affect my house insurance?

What changes do I need to tell my insurer about?

What does refused insurance mean?

When you are refused insurance it means that the provider has decided not to provide cover for your property or belongings. This may be because you do not meet the terms of their underwriters, or it may be because of a change in your circumstances which means you are perceived to be a greater risk to insure.

You are required to disclose all material facts in an insurance application. If you do not tell your insurer something that is relevant, such as having a criminal conviction, then you could be refused house insurance.

Where can I get cover if I have been refused home insurance?

If you have been declined insurance in the past then it is best to seek a home insurance quote from a specialist provider. Specialist home insurance providers are likely to better understand your needs and be able to cover your home and contents for a reasonable cost.

Does living in a flood risk area affect my house insurance?

Yes, your home insurance premium is calculated using a number of factors. Flood risk is one of them, as well as previous claims. If you live in a high flood risk area then you are likely to have to pay more for cover. You may also find that standard insurers refuse to provide cover.

What changes do I need to tell my insurer about?

You must inform your insurance provider of changes to your home such as letting a room to lodgers, making structural renovations, installing a burglar alarm or door locks, leaving the house empty for more than 30 consecutive days.