Our Basic Home Emergency product does not cover the cost of repairing the main hot-water or central-heating system in your property.

Our Full Home Emergency product does cover the cost of repairing the main hot-water or central-heating system in your property (upto the £500 claim limit). This cover includes the pipes that connect components of the system.

The product doesn’t provide cover if your heating system is beyond economic repair or cannot be repaired. It won’t cover a replacement system.

Additionally, it won’t cover cold-water supply or drainage pipes, non-domestic heating or non-domestic hot water systems, or any form of solar heating or warm air system (e.g. heat pumps).