Close to hand with our 24/7 emergency claims helpline
When the unexpected strikes, take the stress and hassle out of it by knowing that the support that you need is at the ready.
New customer policies include up to £600 of Basic Home Emergency cover as standard. For more comprehensive cover, you can upgrade to Full Home Emergency cover which includes unlimited callouts and an increased limit per claim, plus cover for your boiler if it breaks down, and alternative accommodation.
Full Home Emergency cover includes:
- Failure of water, gas or electricity supply
- Emergency repairs to boiler
- Emergency repairs to heating system
- Removal of pests and vermin
- Securing external windows, doors and locks if security is compromised
- Roof damage as a result of a storm
Get your quote with Home Emergency cover onlineGet a quote!
What is home emergency cover?
Home emergency cover provides access to a 24/7 helpline and is designed to insure against incidents like leaking pipes and emergency boiler repairs. Home emergency cover is typically an optional add-on that you can take when purchasing a home insurance policy.
Upgrade to Full Home Emergency cover to be insured for emergency repairs to your boiler and heating system. Up to £500 per claim.
Cover levels may vary depending on your circumstances. Please refer to the table below or use the downloadable PDF document.
|Cover Levels||Basic||Owner Occupied||Holiday Home||B&B||Unoccupied||Weekend/ Weekday||Landlord|
|Cost per month||n/a*||£4.17||£4.17||£4.17||£4.17||£4.17||£5.00|
|Limit per callout||£200||£500||£300||£300||£300||£300||£500|
|Total callout limit per year||£600||Unlimited||£1500||£1500||£1500||£1500||Unlimited|
|Access to 24/7 helpline||Yes||Yes||Yes||Yes||Yes||Yes||Yes|
|Failure of Water/Gas/Electricity||Yes||Yes||Yes||Yes||Yes||Yes||Yes|
|Emergency repairs to boiler||No||Yes||Yes||Yes||Yes||Yes||Yes|
|Emergency repairs to heating system||No||Yes||Yes||Yes||Yes||Yes||Yes|
*Policies purchased on or after 2nd October 2014 include Basic Home Emergency cover within the annual premium.
Get your quote online with Home Emergency coverGet a quote!
Additional Cover Options
Legal Expenses Cover
Basic Legal Expenses cover provides up to £25,000 for legal fees you may face for disputes associated with your home, such as a breach of contract for the sale or purchase of the insured property. You can upgrade to Full Legal Expenses cover.
Accidental Damage Cover
The HomeProtect policy will in most cases include a Basic level of Accidental Damage, which covers some electrical items in your home, such as your TV and gaming console, as well as mirrors, windows and sanitary fittings. Upgrades to Full Accidental Damage cover are available subject to policy terms and conditions.
Lost Key Cover
Up to £1,500 Lost Key cover for locksmith’s charges, new locks & keys, car hire and onward transport costs following the loss, damage or theft of your own keys. Additionally, re-programming of car immobilisers, infra-red handsets and alarms which are attached to the fob provided at purchase.
Need to make a claim?
Call our 24-hour Home Emergency claims line on 0330 660 0660. Please have as much information about the problem to hand as possible, including your policy number.
View more questions