Top 5 most frequently asked questions
What is Insurance Premium Tax?
Insurance Premium Tax is a form of tax that is levied by the Government on your insurance premium at a rate of 12%.
Is it safe to make my payment via the HomeProtect website?
Yes, absolutely. The online Quote & Buy website is secured by SSL (Secure Sockets Layer) using a security certificate provided by GeoTrust.
The presence of SSL means you can rest assured that communications (e.g. credit card numbers) between your browser and this site web servers are private and secure when the SSL session is activated.
How to check whether a website uses SSL: Look at the website address (URL) in the address bar and see if it starts with HTTPS, instead of HTTP.
I didn’t want to renew my policy, but a direct debit payment has been taken, how do I sort this out?
Please contact our Customer Services team, one of the team will be happy to help sort this out.
Is there a cooling-off period?
Yes, the first 14 days are the cooling off period, i.e. from when you have received your home insurance document. Please note that if you decide to cancel the policy in the cooling off period that you may still be charged an administration fee.
Will I get a refund if I cancel my home insurance?
If you have paid for your policy in full then you may receive a pro-rata refund, taking into consideration any administration fees, conditions on your policy and any additional cover options which you have purchased.
If you pay by monthly instalments the Customer Accounts team will calculate the cancellation amount, taking into consideration any administration fees, conditions, any additional cover options which you have purchased, or payments made on the policy. They will then contact you to confirm if there is a refund due, or if there is an administration fee payable.
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