Policy booklet

These Policy Booklets set out all the terms and conditions that apply to your HomeProtect Defaqto 5 Star rated home insurance policy:

• Buildings and/or Contents cover (PDF)
• Basic Legal Expenses and Basic Home Emergency cover (PDF)

These are for customers who have purchased or renewed their policy from 25 May 2018. For previous policy booklet versions, please visit our policy booklet archive.

If you'd like to review your Insurance Product Information Documents, they can be found here.

Upgraded cover options

Notice to policy holders – Upgraded cover options (From 1 January 2018) (PDF)

• For owner-occupiers of UK residential property (PDF)
  This booklet covers our additional cover options – legal expenses, home emergency and key protection cover (if you have selected any or all of these products).

• For owners of UK holiday homes, B&Bs, unoccupied and weekend/weekday homes (PDF)
  This booklet covers our additional cover options – legal expenses, home emergency and key protection cover (if you have selected any or all of these products).

• For residential landlords (PDF)
  This booklet covers our additional cover options – legal expenses, rent guarantee, home emergency and key protection cover (if you have selected any or all of these products).

Important information

• Important Information About Our Insurance Services (PDF)
  This document provides details of who regulates HomeProtect and how to complain or cancel your policy.
• Insurance Approved Locks

Payment by Direct Debit

If you choose to pay by Direct Debit please read the following document which helps explain how your Direct Debit agreement works.

• Direct Debit – pre-contractual explanations (PDF)