Cookie Policy

Protecting our customers is at the heart of everything we do at HomeProtect and protecting your information is no exception. This means that any cookies used on our sites will not contain personally identifiable information about you. However, we do use cookies on our websites to help make your visits more effective so we’d like to explain more about how and why we use them.

What is a cookie?

A cookie is a piece of information in the form of a very small text file that is placed on an internet user's hard drive. It is generated by a web page server, which is basically the computer that operates a web site. The information the cookie contains is set by the server and it can be used by that server whenever the user visits the site. A cookie can be thought of as an internet user's identification card, which tell a web site when the user has returned.

Cookies make websites work better

Cookies are small text files placed on your computer by websites or sometimes by emails. They provide useful information to companies, which helps in all sorts of ways. For you, it means you can use the site more efficiently and save time by not having to re-enter your details each time you visit. They also make sure you receive the most relevant information from HomeProtect. For us, cookies help us to analyse how our customers interact with our sites so we can make improvements.

We use three types of cookies on our websites:

  1. Session cookies that are deleted after each visit.
  2. Third party cookies that are used to analyse website performance.
  3. Third party cookies that are used to display HomeProtect adverts to you on other websites.

Some of these cookies are essential and some are optional.

Some cookies are essential

Certain cookies are necessary in order for you to use our website. These are used 'in-session' each time you visit and then expire when you leave the site. They're not stored on your computer and they don't contain any personal data. However, you can delete them via your browser if you wish to, but this will restrict the functions that you're able to carry out on our sites. For more information about how to disable cookies in your browser please visit the About cookies website

Here's a list of essential cookies and how we use them: 

Session cookies

These enable you to carry out some essential functions on our sites, such as maintaining log in details for the session or a transaction. They also help by minimising the need to transfer information across the internet. They are not stored on your computer and they expire when you terminate your browser session.

Tracking cookies

These enable us to recognise repeat visitors to the site. By matching an anonymous, randomly generated identifier, we're able to record specific browsing information such as how you arrive at the site, the pages you view, options you select, and the path you take through the site.

We use Google AdWords Remarketing to advertise HomeProtect across the Internet. AdWords Remarketing will display relevant ads tailored to you based on what parts of the HomeProtect website you have viewed by placing a cookie on your machine.

We use Google Analytics ( and SessionCam ( to analyse page use, page interactions (including mouse clicks and movements) and the routes our customers take through our sites. These are known as 'web metrics'. We don't record any personal or payment information you provide during an on-site purchase or any other process. By monitoring this information we’re able to make improvements to our sites. Google reserve the rights to the anonymised data they collect.

In addition, we use Optilead ( on a limited basis to provide an integrated telephony solution on our website, enabling us to provide click to call and callback facilities for our customers. Optilead store limited information about you including name and phone number and adhere strictly to our Privacy Policy.

For more information about these tracking cookies and for details of how to opt out please review our Privacy Policy.

Some cookies are optional

Our Tracking cookies are supplied by our business partners such as Silvertap (an affiliate marketing network) and help us to track the source of the site you click through from and log any purchases you make. This allows us to track the effectiveness of our marketing campaigns and pay sales commission to partners.

You can accept or block cookies

You can block any cookies from any website through your browser settings. For more information about how to disable cookies in your browser please visit the About cookies website

If you share the use of a computer, accepting or rejecting the use of cookies will affect all users of that computer.

Find out more

You'll find more information about cookies at, which gives details on how to delete cookies from your computer. For information on how to do this on your mobile phone browser, please see your handset manual.