HomeProtect has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering, use and dissemination practices for this website: By using our site, you agree to these practices.

Contacting HomeProtect

If you have any questions about this privacy statement, how we use your personal information, or your dealings with our website, you can contact the webmaster at HomeProtect by writing to the following postal address: PO Box 1124, Kingston upon Thames, KT1 1XT.

HomeProtect is a trading style of Avantia Insurance Limited. Avantia Insurance Limited is a registered Data Controller under the Information Commissioner’s Office (ICO), in accordance with the Data Protection Act 1998.

Use of information

We will use the contact details you provide to send you the details of your quote via email and/or sms text and, from time to time, to tell you about special offers, discounts or ways to save you money on home insurance or other products and services from Avantia Group (incorporating Avantia Insurance Limited and Avantia Assistance Limited), via email, post or telephone.

Please note that Avantia Group does not sell customer information to other companies but we do exchange information with our insurers through various databases to help us check the information you have provided and also to detect and prevent fraud.

By proceeding with this quote you agree to your information being used in the way we have described.

Use of IP addresses

We use your IP address to help diagnose problems with our server, and to administer our site. Your IP address is used to help identify you and to gather broad demographic information. We use cookies to deliver content specific to your interests and to save your password (when available) so you don't have to re-enter it each time you visit our site. Please refer to our Cookies Policy for more information on our use of cookies.

Use of cookies and website analytics

Cookies and other similar technologies may be used to collect anonymised data about your visit. Please review our Cookies Policy for more information.

We use Google AdWords Remarketing to advertise HomeProtect across the Internet. AdWords remarketing will display relevant ads tailored to you based on what parts of the HomeProtect website you have viewed by placing a cookie on your machine. This cookie does not in any way identify you or give access to your computer. The cookie is used to say “This person visited this page, so show them ads relating to that page.” Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you. You can choose to opt out of this service by by visiting the Network Advertising Initiative opt out page or by visiting Google's Ads Settings.

We use Optilead to provide an integrated telephony solution on our website, enabling us to provide click to call and callback facilities for our customers. Optilead store limited information about you including name and phone number and adhere strictly to our Privacy Policy. For more information please visit

HomeProtect also uses web analytics services, which currently include Google Analytics and SessionCam.

Google Analytics is a web analytics service provided by Google Inc. ("Google"). Google Analytics uses cookies and similar technologies to analyse how users use the Domains. The information generated about Domain usage (including your shortened IP address) is transmitted to Google in the U.S. This information is used to evaluate visitors’ use of the Domain, compile statistical reports on Domain activity, and provide other services related to the Site and Internet use. Google may also collect information about Domain visitors’ use of other websites. For more information about Google Analytics, or to opt out of Google Analytics, please go to:

SessionCam is a web analytics service that may record mouse clicks, mouse movements, page scrolling and text keyed into website forms – no personal or payment data is collected. Data collected by SessionCam from the HomeProtect web site is used to improve our website usability. The information collected is stored and is used for aggregated and statistical reporting. For more information please visit

Links to partner sites

Our site contains links to other web sites. HomeProtect is not responsible for the privacy practices or the content of such web sites. However, information gathered on these web sites may be shared with HomeProtect in order to assist us with providing a home insurance quote.

Passing on information about you

Please be aware that once you use our website or our Services, you will be regarded as having given your consent to us disclosing your personal information to the following parties: associated company Avantia Assistance Ltd, third party providers whose products or services are used on this website for the purposes of obtaining an online quotation for you or comparing different products and services as requested by you, insurers, their associated companies, agents and by reinsurers.

It may also be disclosed to regulatory bodies for the purposes of monitoring and/or enforcing the insurer's compliance with any regulatory rules/codes. Your information may also be used for offering renewal, research and statistical purposes and crime prevention.

It may be transferred to any country, including countries outside the European Economic Area for any of these purposes and for systems administration.

In assessing any claims made, the insurer or its agents may undertake checks against publicly available information (such as electoral roll, county court judgements, bankruptcy or repossessions). Information may also be shared with other insurers either directly or via those acting for the insurer (such as loss adjusters or investigators), other third parties either where necessary for those third parties to provide additional products or services requested by you or with your prior consent. With limited exceptions, and on payment of the appropriate fee, you have the right to access your data and if necessary rectify information held about you.

Informing you of offers and services which may be of interest

You can ask us to stop using your information for marketing purposes and/or passing your information to third parties for marketing purposes at any time, which we will do. Such a request may result in us ceasing to offer the Services to you.

We may disclose information about you in connection with legal proceedings or potential legal proceedings or if otherwise required to do so by law.


Our site has security measures in place to protect the loss, misuse and alteration of the information under our control. Standard practice security measures for web development have been incorporated into our site during its construction.


Users can elect to opt-out of marketing communications from Avantia Insurance Limited if they no longer wish to use our service by completing and submitting the enquiry form or by writing to the following postal address: PO Box 1124, Kingston upon Thames, KT1 1XT.

Registration details

Data Protection Act – Avantia Insurance Limited is a registered Data Controller under the Information Commissioner’s Office (ICO) in accordance with The Data Protection Act 1998. Our registration number is Z7831579.

Registered Office – Avantia Insurance Limited is registered in England, number: 4567760. Registered Office: 29 Thames Street, Kingston upon Thames, KT1 1PH.