FAQs

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How do I make a claim?


If you are making a Buildings insurance or Contents insurance claim please call your insurer, this will either be AXA Insurance, Ageas or Legal & General. Please check your Policy schedule to find out which insurer underwrites your policy. The phone number is shown on the Policy Schedule.

If you are making a claim on an additional cover option such as Legal expenses or Home Emergency cover please check your Policy Schedule to find the correct phone number.

You can view and download your own Policy Schedule by logging in here

Phone the Claims team as quickly as you can.

The Claims team will request your policy number and details of the loss or damage including: date and time, your description of what happened, what the extent of the loss or damage is, what exactly is lost or damaged, the estimated value of the items lost or damaged (if applicable) and whether the police have been informed (in the case of theft or vandalism).

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