Frequently asked questions

looking for help

Search for a topic or select a category to find answers to some of our most asked questions.

Your FAQ Search Results

In the event of a claim, you may be asked to provide evidence of value and ownership, such as purchase receipts or valuation certificates. It’s essential to provide this documentation for any high-risk items that you’ve specified on your policy, such as jewellery or watches. 

In the event of a claim, you may be asked to provide evidence of value and ownership, such as purchase receipts or valuation certificates. It’s essential to provide this documentation for any high-risk items that you’ve specified on your policy, such as jewellery or watches.

Yes! If you need to claim, it will be useful if you have a receipt, bank or credit card statement that shows its purchase price.

To make a claim with unoccupied home insurance, you will need to:

  • Have your Policy Document to hand
  • Have proof of ownership and a valuation (e.g. receipts or bank statements)
  • Provide proof of loss along with a full description of what happened

When you’re ready, log in to submit your claim online or call our claims hotline.