Frequently asked questions

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  • Change of direct debit instruction £5
  • Non-return of loan agreement £10
  • Failed collection fee £27.50

If your direct debits are managed by homeprotect premium finance:

If homeprotect are managing your direct debits, you’ll see these payments as “homeprotect”

If your direct debits are managed by premium credit limited:

Your monthly direct debit scheme is administered by premium credit ltd.

When a policy is purchased in this way, premium credit will contact you as you must accept their terms and conditions in order to set up your credit agreement. You must return the signed agreement, or you will be charged £10 if they need to write to remind you. This will appear as PC/Homeprotect on your bank statement.

Homeprotect will set everything up for you, either after you purchase a new policy or prior to your renewal.

You’ll receive an email with a copy of your credit agreement and additional details about your schedule of payments for the rest of the year. You’ll need to register and sign your credit agreement if your direct debits are being managed by Homeprotect, you can do this here: https://esig.homeprotect.co.uk/registration

 if you’re registering for the first time you’ll need the following details to hand:

  • Agreement reference (you’ll find this on emails connected to your credit agreement)
  • Correspondence postcode;
  • Surname; and,
  • Date of birth

If you’re experiencing any issues with registering or signing your credit agreement contact our customer services team.

If you would like to pay by Direct Debit, please be aware that this means entering into a credit agreement. Homeprotect will set up a credit agreement and will run a credit check initially and if approved they will collect the monthly instalments directly from you. Please note there is a 12% transaction fee applied.

Get in touch with us to request this change to your policy.