INSURANCE PRODUCT INFORMATION DOCUMENTS

View and download the following key documents (all PDF files):

  • The policy booklets which set out all the general terms and conditions that apply to your Homeprotect home insurance policy and optional extras
  • The Insurance Product Information Documents (IPIDs) summarise the key levels of cover and restrictions that apply
  • The Important Information About Our Insurance Services document provides details of who regulates Homeprotect and how to complain or cancel your policy

To get the latest version of your policy documents – including your policy schedule – please log in to our documents portal.

Buildings and Contents

NEW POLICIES PURCHASED FROM 21ST MARCH 2023
RENEWING POLICIES WITH A RENEWAL DATE FROM 1ST MAY 2023

ALL OTHER POLICIES

For earlier versions of our home insurance product, please visit our policy booklet archive.

Optional extras

POLICIES WITH A START (OR RENEWAL DATE) FROM 1ST NOVEMBER 2022

HOME EMERGENCY

BASIC HOME EMERGENCY
FULL HOME EMERGENCY
LANDLORD HOME EMERGENCY

LEGAL EXPENSES

BASIC LEGAL EXPENSES
FULL LEGAL EXPENSES
LANDLORD LEGAL EXPENSES
LANDLORD LEGAL EXPENSES WITH RENT GUARANTEE

KEY PROTECTION

POLICIES WITH A START (OR RENEWAL DATE) BEFORE 1ST NOVEMBER 2022

BASIC HOME EMERGENCY AND BASIC LEGAL EXPENSES
FULL LEGAL EXPENSES AND FULL HOME EMERGENCY
FOR OWNER-OCCUPIERS OF UK RESIDENTIAL PROPERTY
FULL LEGAL EXPENSES AND FULL HOME EMERGENCY
FOR OWNERS OF UK HOLIDAY HOMES, B&BS, UNOCCUPIED AND WEEKEND/WEEKDAY HOMES
FULL LEGAL EXPENSES AND FULL HOME EMERGENCY
FOR LANDLORDS
KEY PROTECTION

OTHER DOCUMENTS

PAYMENT BY DIRECT DEBIT

If you choose to pay by Direct Debit please read the following document which helps explain how your Direct Debit agreement works.

Approved locks

Your Questions Answered

Get a quick and easy quote online, start here

Or you can phone our friendly team on 0330 660 1000. We’re here taking calls 9am to 8pm on weekdays and 9am to 1pm on saturdays.

You should receive your home insurance documents as soon as the policy is purchased. You will receive this via email within a few minutes of purchasing your policy.

If you haven’t received your documents in your inbox, please check your spam folder and then add our email address to your email software’s safe list so that you receive our emails directly into your inbox in the future.

The Policy Schedule includes all the particulars relating to your policy, including any specific limits, individually named valuables etc. Once you have purchased the policy, you may view your policy schedule online.

The Policy Booklets include the maximum levels of cover and any policy-wide exclusions. Policy booklets are available to download and view without logging in.

Your statement of fact contains all the details you have provided about your property, your belongings and the residents. You can access this online

You are advised to read all documents.

If you are still unsure, please contact our Customer Services team who would be happy to answer your questions.

You can find your important documents by logging in to your account. If you are not yet a customer but want to look at our policy booklets you can do so on our policy booklets page.

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