• Home
  • Product Information Documents

Insurance Product Information Documents

and other key documents

View and download the following key documents (all PDF files):

  • The Insurance Product Information Documents (IPIDs) summarise the key levels of cover and restrictions that apply to your HomeProtect home insurance policy and optional extras
  • The policy booklets which set out all the general terms and conditions that apply 
  • The Important Information About Our Insurance Services document provides details of who regulates HomeProtect and how to complain or cancel your policy

To get the latest version of your policy documents - including your policy schedule - please log in to our documents portal.

Buildings and Contents

Current product

These documents apply if you bought your policy for the first time from 28th September 2020 or renewed your policy from 25th October 2020

Previous product

These documents apply if you bought your policy for the first time between 1st February 2020 and 27th September 2020 or renewed your policy between 25th March 2020 and 24th October 2020

For earlier versions of our home insurance product, please visit our policy booklet archive.

Optional extras

Basic Legal Expenses and Basic Home Emergency

Full Legal Expenses and Full Home Emergency
for owner-occupiers of UK residential property

Full Legal Expenses and Full Home Emergency
for owners of UK holiday homes, B&Bs, unoccupied and weekend/weekday homes

Full Legal Expenses and Full Home Emergency
for landlords

Key Protection

Other documents

Payment by Direct Debit

If you choose to pay by Direct Debit please read the following document which helps explain how your Direct Debit agreement works.

Approved locks

 

Frequently asked questions

How do I access my policy documents?

Who do I contact to get help accessing my policy documents?

When will I receive my home insurance policy documents?

Where can I find what is covered in the policy?

How do I get a new home insurance quote?


View more questions