Getting a welcome e mail from the CEO on the day cover starts is a bit like going on a cruise and being welcomed by the captain. Of course, with insurers the day you really find out about them is when you have to file a claim, but I needed … More to check some issues when completing the application form and used the chat facility. I'm not a fan of chat online, but the adviser I chatted to was really helpful and careful about the advice he gave me. So I was able to make sure the company got full disclosure and understood exactly what my circumstances are plus get a transcript for future reference by email. Now that's something I have not come across before, and it impressed me that this company is careful about obtaining an initial accurate assessment of the risk. That's important in claim terms since refusals arise from initial misunderstandings. I'm also impressed that they asked me to read the policy again and check I've got the cover I need. So I am impressed with the way they do business, including the service they provide, and that's a great start.
Michael Whitaker
★★★★★
18 hours ago
I needed a specialist policy for Buildings and Contents insurance for mum's bungalow now she is in a nursing home. The ladyfrom Homeprotect was excellent and tailored a policy to suit our particular needs, explaining everything in … More plain terms and not rushed. Very happy with the policy and the service received.
Mark
★★★★★
18 hours ago
I recently renewed my home insurance with HomeProtect and was impressed by how seamless the process was. The renewal options were clearly laid out, communication was prompt and everything was handled professionally.
I have had consistent, … More reliable service from HomeProtect, so renewing felt like the right choice. Their efficiency and clarity continue to give me peace of mind.
Osarogie Ukato
★★★★★
2 days ago
There was an issue with the website (never clarifying if insurance had been bought or not, even after we verified the payment from our bank). We called them up, and Gary was incredibly helpful and patient, making sure we got the most appropriate … More package and checking some complicated details. Great customer service.
Phoebe Saych
★★★★☆
in the last week
Only just joined HomeProtect. Had some issues with the details they had for me (think my fault) and they've been regularly in contact with me about how the changes affect the terms of my policy, and been super clear about it. Quick … More and responsive. So far so good!
Update 16/09/2022:
Had to make to speak to their customers services several times for various things and every time every person I speak to is competent, efficient, and friendly. Cannot fault my experience so far so have stuck with them for another year.
Update 17/09/2026:
Still with them. No reason to switch so far.
M W
★★★★★
in the last week
Homeprotect
