Cancelling your Homeprotect insurance policy

Homeprotect does not charge a cancellation fee, but there may be a fee to make a change to your policy outside of your cooling-off period. In your first policy year the ‘cooling off’ period is 14 days after receipt of the policy documents or the policy purchase date, whichever is later. In subsequent years it is 14 days from the policy renewal date.

If you have paid for your policy in full then you may receive a pro-rata refund, taking into consideration any administration fees, conditions on your policy and any additional cover options which you have purchased.

If you pay by monthly instalments the Customer Accounts team will calculate the cancellation amount, taking into consideration any administration fees, conditions, any additional cover options which you have purchased, or payments made on the policy. They will then contact you to confirm if there is a refund due, or if there is an administration fee payable.

Yes, the first 14 days from the date you purchased the policy or received your policy documents (whichever is later) are the cooling off period.

No, there is no administration fee if you cancel within 14 days of the date you purchased the policy or received your policy documents (whichever is later). 

You can cancel your policy by contacting our Customer Services team. You will need to confirm the date you would like your policy cancelled from.

If you’re cancelling your policy after the 14-day ‘cooling off’ period, there is a £50 administration fee. Your refund will not include any arrangement fee paid for the setup of your policy. If you cancel during the ‘cooling off’ period, which is within 14 days of the date you purchased the policy or received your policy documents (whichever is later), there is no administration fee.

You may be entitled to a refund if you cancel your insurance. This depends on the terms of the individual policy purchased.

In most cases, home insurance policies have a 14-day cancellation or ‘cooling off’ period where you are entitled to a refund, if no claims have been made.

If you want to cancel outside of the cooling off period, you will normally receive a pro-rata refund. A cancellation fee or admin fee may apply.