FAQs

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How long does it take for a claim to be settled?


As soon as we have checked that your claim is covered by your policy, we will get the process moving. Straightforward claims are normally settled very quickly, and in all cases the Claims team will keep you informed of progress.

Some larger value claims e.g. in the event of an extensive house fire, can take months for the damage to be fully repaired or the property rebuilt and your family moved back into the property.

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