FAQs

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How will my claim be settled?


Depending on the type of loss or damage the claim will either result in you receiving the money to cover replacing or repairing the lost or damaged items, or the money to cover the cost of repairing the damage. Or in some cases, the insurer may pay the suppliers directly.

In some cases, especially if the claim is of a large value, the Claims team may send an assessor to your property to assess the best approach to settle the claim. If this is likely, the Claims handler will let you know when you log the claim with them.

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