Home Insurance FAQs
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How to Renew My Policy
I’m renewing my policy and want to switch to monthly direct debits, how do I do this?
Please contact our Renewals team to request the policy to be paid by monthly payments. One of the team will explain the process involved.
How do I opt-out of automatic renewal?
To opt-out of the automatic renewal process, please contact our Customer Services team at any point to request that the automatic renewal option be removed from your policy.
What payment options are there when it renews?
You can either pay the annual premium in full, or you can pay by monthly instalments.
Who is Premium Credit?
The monthly Direct Debit scheme is administered by our partner Premium Credit Ltd and your credit agreement is directly with them.
Your application is passed to Premium Credit who will complete a credit check.
Please note that further proofs of address maybe requested by Premium Credit to enable the credit check to be completed if the bank account is not in the name of the main policyholder.
Once your credit application has been accepted, Premium Credit will set up a credit agreement and email you to explain the payment schedule.
How can I tell if my policy will automatically renew at the end of this current term?
Your policy is set to automatically renew each year, unless you have informed us not to automatically renew the policy, or we have asked you to get in touch. If your payment does not go through at the beginning of the new policy year we will contact you.
Why does the policy renew automatically?
Most policies are set to renew automatically to ensure that you are fully insured without a break. This protects your property and belongings in the event of having to make a claim.
However, please be aware that auto renew does not apply if you have received a letter asking you to get in touch about renewing. In this case, you must contact us to continue your cover. Please call 0330 660 1000.
I didn’t want to renew my policy, but a direct debit payment has been taken, how do I sort this out?
Please call our Customer Services team, one of the team will be happy to help sort this out.
I’m renewing my policy and want to switch to pay a one-off payment, how do I do this?
Please contact our Renewals team to pay for the premium in a one-off annual payment.
How do I renew my policy for another year?
Unless you have been informed otherwise, your policy is set to automatically renew each year. Please call us on 0330 660 1000 if you would prefer to opt out of autorenewal.