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How to Renew My Policy

How to Renew My Policy

I’m renewing my policy and want to switch to monthly direct debits, how do I do this? 

Please contact our Renewals team to request the policy to be paid by monthly payments. One of the team will explain the process involved.

How do I opt-out of automatic renewal? 

You can change your renewal preference by contacting our Customer Services team or via your online account. You can do this at any point during the year.

What payment options are there when it renews? 

You can either pay the annual premium in full, or you can pay by monthly instalments.

Who are Premium Credit? 

The monthly Direct Debit scheme is administered by our partner Premium Credit Ltd and your credit agreement is directly with them.

Your application is passed to Premium Credit who will complete a credit check.

Please note that further proofs of address maybe requested by Premium Credit to enable the credit check to be completed if the bank account is not in the name of the main policyholder.

Once your credit application has been accepted, Premium Credit will set up a credit agreement and email you to explain the payment schedule.

How can I tell if my policy will automatically renew at the end of this current term? 

Your policy is set to automatically renew each year unless you have informed us not to or we have asked you to get in touch. We will send you a renewal reminder each year to confirm this.

If your payment does not go through at the beginning of the new policy year, we will contact you.

Why does the policy renew automatically? 

Most policies are set to renew automatically to make sure that you are fully insured without a break. This protects your property and belongings in the event of having to make a claim.

However, please be aware that your policy will not automatically renew if you have received a letter asking you to get in touch with us about renewing. In this case, you must contact us to renew your policy. Please call 0330 660 1000.

I didn’t want to renew my policy, but a direct debit payment has been taken, how do I sort this out? 

Please call our Customer Services team, one of the team will be happy to help sort this out.

I’m renewing my policy and want to switch to pay a one-off payment, how do I do this? 

Please contact our Renewals team to pay for the premium in a one-off annual payment.

How do I renew my policy for another year? 

Unless you have been informed otherwise, your policy is set to automatically renew each year. Please call us on 0330 660 1000 if you would prefer to opt out of autorenewal.