Careers FAQs

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Have some questions about working at HomeProtect? Click the FAQ to see the answer below. 

What’s the culture like at HomeProtect?

What roles are available?

What’s the recruitment process?

What benefits do you offer?

What’s a typical day like?

What are the working hours?

What social events are there?

What should I wear to work?

What can I expect in my first few weeks?

What opportunities are there for career progression?


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What’s the culture like at HomeProtect?

Helpful, friendly, exciting and customer centric! We’re backed by a private equity firm so we have ambitious growth plans, which makes HomeProtect a fast-paced, dynamic environment with lots of exciting change initiatives. In terms of the office, we have about 120 staff (70 in the Contact Centre). So, although the environment is fast-paced, our relatively small numbers mean it’s also really friendly.


What roles are available?

Visit our current vacancies page for more details.


What’s the recruitment process?

We firmly believe the recruitment process is two-way. Yes, we want to find out about you and your experience. But a key priority is to share as much information about the company and who we’re looking for as possible. This is to help you decide whether it’s the right role and environment for you. We try to do this in the most efficient, quick and pain-free way possible!

The recruitment process differs for every role. However, it will typically involve a short telephone screening call, followed by a face-to-face interview. There may be some tests if relevant to your role.


What benefits do you offer?

We offer a huge range of benefits! On top of our great location, supportive and inspiring managers and a casual dress code, we also offer all of this.


What’s a typical day like?

Every day is different! It’s particularly hard to answer this question for our corporate roles, but one of our team in the Contact Centre kept a diary to describe her typical day and you can find Simi’s diary here.


What are the working hours?

Those in the Contact Centre work in shifts between 9am-8pm (Mon-Fri) and 9am-1pm (Saturdays).

The core hours for those not working shifts are 9am-5:30pm.

We offer flexitime too, to help you balance work with your personal life. All full-time staff work 37.5 hours a week.

We support part-time working across the business too.


What social events are there?

The company hosts regular social events throughout the year. Past events have included red carpet balls, 60’s discos, river cruises, karaoke, pub quizzes and summer sports days. You can also be sure of more casual gatherings by the river after work too!


What should I wear to work?

We operate a smart casual dress code because we want everyone to feel relaxed and comfortable at work. Just remember that we are still a professional business, and we’re based in the UK, so don’t dress for the beach!


What can I expect in my first few weeks?

For those joining the Contact Centre, you’ll go through an intensive training programme in the first 3-4 weeks. This is designed to give you a really good understanding of who we are, what our products cover, how our systems and processes work as well as the wider insurance industry.

You’ll get hands-on coaching and mentoring from our in-house trainers. Once you’ve completed this first phase, you’ll move into our ‘Grad Bay’. This is where we’ll support you on practice calls until you feel comfortable tackling live customer queries.

For those joining one of our corporate teams, your induction and on-boarding will be bespoke to your role. You can still expect to meet a wide range of people across the business though, and maybe even get a cheeky free lunch or two!


What opportunities are there for career progression?

It’s really important to us that we offer rewarding career opportunities to all employees. We don’t have a very hierarchical structure and always try to fill new roles internally first if possible. We’re a growing business that’s rapidly changing so we encourage all willing and able staff to take on additional responsibility and gain experience in new areas.

For those joining our Contact Centre, there are opportunities to cross-train in another area (subject to role availability). Feedback from existing staff is that they enjoy the ongoing learning and, from a business perspective, it’s great to have a workforce that we can encourage to be flexible. In the longer term, there may also be opportunities to move into a different role. We like to promote from within, so have lots of examples of Contact Centre team members moving into Team Manager positions, or into other departments like Product, Finance and Marketing.