If you have made a lot of insurance claims, or one very big one, there is a good chance that your current insurer will take steps to refuse your renewal or raise the price of your premium to deter you from renewing.
When you apply for home insurance you need to tell the insurer about any previous claims as it could affect the assessment of risk. Though many insurance providers will be discouraged by such information, HomeProtect will always consider you.
Like other insurance companies, we ask that you are honest with us but we won’t refuse to quote you because of your adverse insurance history. Please note that we’re unable to provide a quote if you have a claim that is still outstanding with another insurance company.
Premiums for insurance policies are based on the risk presented and assessing the probability of that risk materialising.
Underwriters use all available tools and data to assist with this complex assessment to arrive at a premium.
The tools used for this risk assessment include government and industry statistics, claims and underwriting experience.
The process of ‘accumulation’ is also utilised by underwriters in the risk assessment. This means that one insurance provider will limit the number of properties it will insure within the same area.
As soon as we have checked that your claim is covered by your policy, we will get the process moving. Straightforward claims are normally settled very quickly, and in all cases the Claims team will keep you informed of progress.
Some larger value claims e.g. in the event of an extensive house fire, can take months for the damage to be fully repaired or the property rebuilt and your family moved back into the property.