FAQs

Looking for help?

When will I receive my home insurance policy documents?


You should receive your home insurance documents as soon as the policy is purchased. You will receive this via email within a few minutes of purchasing your policy, or by post which will be sent out second class if you opted to purchase printed documents.

If you haven’t received your documents in your Inbox, please check your Spam folder and then add our email address to your email software’s “Safe list” so that you receive our emails directly into your Inbox in the future.

Back to questions