Art Insurance

An excess is the portion of a claim that you’re responsible for paying. It’s either deducted from your settlement or collected from you if we arrange a repair or replacement. You can find out what excesses you’ll need to pay by logging in to make a claim and selecting your policy in the “Check my cover” section. Your excesses are also listed in your policy documents. 

There are three types of excess: 

• Compulsory excess – A fixed amount that applies to most claims, based on the type of damage. If your claim includes both Buildings and Contents, a compulsory excess will apply to each. 
• Special excess – A higher excess that applies to specific events like flood, escape of water, subsidence, landslip, or heave. If both Buildings and Contents are affected, only one special excess applies. 
• Voluntary excess – An extra amount you choose when buying your policy to lower your premium. If your claim includes both Buildings and Contents, the voluntary excess applies to each.
  • Exception: voluntary excesses do not apply to Flood Re claims. 

You can find your excess amounts in your Policy Schedule or by logging in and selecting your policy in the “Check my cover” section. 

Examples: 

Example 1 – Claim for one type of damage 
Romesh claims for accidental damage to his buildings. 

• Compulsory excess: £249 
• Voluntary excess: £150 
  Total excess: £399 

Example 2 – Claim affecting both Buildings and Contents 
Sam’s theft claim involves damage to both buildings and contents. 

• Buildings excess: £249 compulsory + £150 voluntary 
• Contents excess: £149 compulsory + £50 voluntary 
  Total excess: £598 

Example 3 – Escape of water affecting both Buildings and Contents 
Frankie’s claim is for escape of water. 

Voluntary excesses: £100 for Buildings + £100 for Contents 
Total excess: £700 

Special excess: £500 (applies once) 

Under-insurance means that the ‘sum insured’ is less than the cost of rebuilding, replacing or repairing the buildings or contents at the time of the loss or damage. This might meant that any claim that is settled will be reduced in proportion depending on how underinsured you are, regardless of the amount of the claim.

For example, if your amount of cover only covers a proportion of the cost of rebuilding, replacing or repairing the buildings or contents, it is likely that the insurer will only pay that proportion of the claim for repair or replacement and you will have to cover the remaining cost of the loss or damage yourself. Where there’s a severe underestimations, your insurance provider could even refuse to pay out completely.

Being under-insured is different from being uninsured. When you are uninsured you have no policy in place at all. Although this saves you money in the short term, you risk losing far more than you save if the unexpected happens.

In most cases, they are covered up to a certain maximum per claim if you make sure the value of these items are included in the value of contents to be insured. You can find out more about our garage insurance here, and our shed insurance. Please note that there are some items that we can’t insure such as boats and water skis, please refer to the policy booklets for full details. Some business equipment stored in outbuildings is covered, but not high-risk items or stock without underwriter approval.

We exclude cover from unoccupied vehicles.

Yes, if it’s worth less than £1,500 individually then it is covered as standard under our contents cover (subject to the claims limit on High Risk Items). If it is worth £1,500 or more then it needs to be specified on your policy. 

Buildings insurance covers the structure of the home together with its fixtures and fittings: it covers the cost of repair or rebuilding after fire or weather damage for instance. Contents insurance covers the contents of your home, the possessions you would take with you if you moved house.