Yes, we can cover properties which are divided up into up to six leasehold flats. We will need to know details about each property to be able to provide a quote.

You can take out landlords buildings insurance and landlord contents insurance for flats that you let out. Landlords need to take out a separate policy for each flat. Note that, in general, the owner of the freehold of a set of flats will probably have buildings insurance for the entire building.

Homeprotect landlord buildings insurance can cover freehold properties that contain up to six leasehold flats provided that at least one freeholder uses one of the flats as their permanent home.

It’s important that you tell your home insurance provider that you have a new extension and that the roof is flat as it may affect the cover available under your policy. The Homeprotect policy will cover you for flat roof damage and any resulting damage to the room and belongings housed beneath the flat roof, just as long as you have told us about the flat roof, and that it is regularly checked and maintained.

Yes, you can insure your collectibles as part of your home insurance. If any individual item, or a set of items,falls under our definition of high risk item and is worth £1,500 or more it should be individually specified on your policy. Please note that you should store your collectibles in the main home building (rather than a detached garage or outbuilding) to be covered for theft or damage.

Buildings insurance covers the structure of the home together with its fixtures and fittings: it covers the cost of repair or rebuilding after fire or weather damage for instance. Contents insurance covers the contents of your home, the possessions you would take with you if you moved house.

Yes, Homeprotect can amend the current policy to change the address, so that your new property will be insured, with no break in cover.

However, please be aware that the new property may have different risk information such as how close it is to water, whether the building has suffered subsidence in the past etc. Please make sure you have these details handy when you call our team to discuss the change of address. You may need to pay a £25 administration fee.

Yes absolutely. If the phones are each worth less than £1,500 then they are already covered under your Contents insurance (although you’ll need the optional Full Contents Accidental Damage cover for any accidental damage cover). For any phones worth £1,500 or over, simply add each mobile phone individually when you get a quote. You will need to enter each phone make, model and cost to replace new at today’s prices. If you already have a Homeprotect policy, please phone our Customer Services team and ask for a quote to add the additional phones to the policy.

No, we only provide cover for sheds and outbuildings as part of a buildings and contents home insurance policy.

No, we only provide cover for garages and outbuildings as part of a buildings and contents home insurance policy.

If you own the freehold, yes. If you live in a leasehold flat, the freeholder usually arranges buildings cover, but check your lease to be certain.

Yes you can! You only need to specify items of jewellery worth more than a certain amount on your policy, or if you want them covered outside your home. Check the current level in our policy booklet.

Yes. It’s tailored to reflect the increased risks landlords face, such as tenant damage or unpaid rent. It still protects the structure of the building like standard cover does.

If you have a film camera then it is covered as standard inside the home. If it is worth less than £1,500 then it is covered away from the home under our optional Personal Possessions cover. If the camera is worth £1,500 or more and you want cover away from the home then you should specify it on your policy.

If you have a digital camera then it is covered as standard inside the home as an electronic gadget, as long as it is worth less than £1,500. If the camera is worth £1,500 or more or you want cover away from the home then you should specify it on your policy.

Yes, but only if the building is decaying very badly. Local authorities have two main powers to halt the deterioration of a listed building and the serving of an urgent works notice or a repairs notice.

Each property needs its own policy unless they’re in a single block (e.g. converted flats). Get in touch to discuss block policy options.

Leaseholders do not normally need buildings cover for flats in England, Wales or Northern Ireland. If you decide that you don’t need buildings insurance cover for a flat you rent out, make sure that you have adequate alternative cover for fixtures and fittings such as carpets and curtains.

Under-insurance means that the ‘sum insured’ is less than the cost of rebuilding, replacing or repairing the buildings or contents at the time of the loss or damage. This might meant that any claim that is settled will be reduced in proportion depending on how underinsured you are, regardless of the amount of the claim.

For example, if your amount of cover only covers a proportion of the cost of rebuilding, replacing or repairing the buildings or contents, it is likely that the insurer will only pay that proportion of the claim for repair or replacement and you will have to cover the remaining cost of the loss or damage yourself. Where there’s a severe underestimations, your insurance provider could even refuse to pay out completely.

Being under-insured is different from being uninsured. When you are uninsured you have no policy in place at all. Although this saves you money in the short term, you risk losing far more than you save if the unexpected happens.

The majority of listed buildings in the UK are grade 2 buildings, and although the cost of insurance varies for every property, listed buildings insurance generally has a high premium. This is because rebuilding an older property often requires specialist tradespeople and materials which are not readily available.

You can insure bicycles as part of your home contents insurance policy. However, you need to tell us about each bicycle to be insured. We need to know the brand name, the model and the cost to purchase that model or equivalent as new. Find out more about the cover options we offer for bicycle insurance.

Buildings Insurance covers the main structure of your home. If it were to subside, burn down or be damaged or destroyed by extreme weather, your policy covers the costs of rebuilding or repair. It also covers any permanent fixtures in your home like built-in wardrobes, fitted carpets, kitchen surfaces, taps, basins, baths and showers.

Homeprotect Buildings Insurance also covers outbuildings, boundary walls, gates and the cost of temporary alternative accommodation should your home be uninhabitable following a claim.

Contents Insurance insures all the belongings in your home that are not attached to the property. Contents are the items that you would take with you when you move home. This includes: your furniture, rugs, laptop, tablet, entertainment equipment, CDs, DVDs, games, valuables, clothing, personal belongings – even the food in your freezer! You may be asked to specify certain items (such as bikes, electronic gadgets and high risk items) on the policy. You may also be asked to make additional security provisions such as locks or a burglar alarm if you live in an area with a high theft rate.

See our policy booklet or login to see your policy documents for full details and exclusions.  

No, buildings insurance is not compulsory but it is strongly advised to protect your property and cover the costs of repairing or rebuilding the house. If you have a mortgage, then having adequate buildings insurance will usually be a condition from your lender.

If the property you let out is mortgaged, your lender will almost certainly require you to have buildings insurance in place as a condition of the loan. As there are extra risks associated with properties which are not owner-occupied, standard home insurance is unlikely to give you adequate cover. Landlord buildings insurance is designed to take situations involving tenants into account.

Flat roofs have a tendency to leak. This is particularly the case when flat roofs are not laid correctly or when they have been neglected for some time. Regular maintenance of flat roofs is often a condition of your insurance policy.

You can claim for the theft of mobile phones (worth less than £1,500 each) inside the home so long as you have Contents insurance (including the optional Full Contents Accidental Damage cover for any accidental damage cover).

For mobile phones worth £1,500 or more or for cover away from the home you need to specify your mobile phones on your policy.

There is no maximum amount per valuable item that can be insured under your contents insurance policy. Please note that anything classed as a high risk item that is valued at £1,500 or more needs to be specified on your policy. As a high risk item to be covered under your policy. Electronic gadgets and bikes worth £1500 or more also need to be specified on your policy.

The cost of a buildings and contents insurance policy varies depending on the size, location and type of your property. The cost also varies depending on how much cover you take out, whether you opt to pay a little more to reduce your excess and whether you opt to buy any of the additional cover options such as home emergency cover or legal expenses cover. Find out how much your buildings and contents insurance costs by getting a quick and easy quote online from Homeprotect.

Not as standard no, but you can opt to add accidental damage cover for your contents insurance which will include accidental damage to your spectacles. Note that, in the case of making a claim, as with all insurance policies, there will be an excess to pay. Read about the excesses in the Policy Booklet.

No, Homeprotect does not provide home insurance for mobile homes or houseboats. Homeprotect can only offer insurance for properties that have fixed foundations.

If you have been declined insurance in the past then it is best to seek a home insurance quote from a specialist provider. Specialist home insurance providers are likely to better understand your needs and be able to cover your home and contents for a reasonable cost.

Yes — your Buildings insurance includes cover for outbuildings such as garages, sheds, greenhouses, summerhouses, and other domestic structures within the boundary of your home, or any communal area you’re legally responsible for.

Outbuildings are covered for insured events like fire, storm, flood, theft and more — up to the Outbuildings sum insured shown in your Policy Schedule. The standard limit is £20,000, but this can be increased if needed.

Yes, sometimes the special character of a building has been overlooked and it is not included on the list. If this is the case anyone can request that a building be considered for listing.

Yes, please phone our Customer Services team so that we can make the change of address on your policy, to insure your contents at the new property.

However, please be aware that the new property may have different risk information such as how close it is to water, whether the building has suffered subsidence in the past etc. Please make sure you have these details handy when you call our team to discuss the change of address.

 You will need to prove you have an ‘insurable interest’ in the property for Homeprotect to   provide cover. Once confirmed, the probate home insurance policy will usually be issued in  the name of the executor with any beneficiaries named as additional policyholders.  

When undergoing home renovation work with a reputable contractor, they should provide public liability insurance. Homeprotect requires contractors to have at least £1 million in liability cover to qualify for our policies.  

Homeprotect renovation insurance then provides cover for the rest of your home, where the renovation works aren’t taking place.  

There are no regulations around how long a homeowner can leave their property unoccupied. However, when it comes to purchasing vacant property insurance with Homeprotect, your home must have been unoccupied for more than 30 days.  

Yes, we can insure the contents which you own or are legally responsible for. Find out more about our cover for contents when you’re a tenant.

No, sorry, we only offer insurance cover for bicycles as part of a home contents insurance policy.

The buildings insurance policy does not cover damage caused gradually, or by wear and tear, or by failure to fix a known issue. Neither will it cover incidents resulting from faulty design or poor workmanship, pets, or mechanical or electrical faults.

Loss and damage to satellite dishes are not covered by the policy. However, if the satellite equipment causes damage to the building, then the building damage will be covered.

Yes, Homeprotect can provide cover for an empty property if the owner is deceased and the property is, therefore, going through probate. Please note that we may require a copy of the policyholders’ death certificate and evidence of who has a financial interest in the property insured. Find out more about our home insurance for properties in probate.

Buildings insurance is a policy that protects the structural aspects of a property, such as the walls, roof, fixtures and fittings against loss or damage. Buildings insurance will cover the rebuild cost of your home; this is not the same as the property’s market value.

Yes, inclusion on the Statutory List does not necessarily prevent alteration or extension, although Listed Building Consent will also be required, in addition to normal planning permission.

It is generally possible to find satisfactory ways to make additions or alterations, with specialist and/or professional advice and guidance. This work requires great skill and care in order to conserve the historic features, character and setting of the building. If you wish to carry out such works you are strongly recommended to contact one of the regional professional bodies to find a consultant specialising in historic building work.

You may be entitled to a refund if you cancel your insurance. This depends on the terms of the individual policy purchased.

In most cases, home insurance policies have a 14-day cancellation or ‘cooling off’ period where you are entitled to a refund, if no claims have been made.

If you want to cancel outside of the cooling off period, you will normally receive a pro-rata refund. A cancellation fee or admin fee may apply. 

No, Homeprotect can only provide holiday let insurance to customers who live in the UK.

Yes. Each property needs its own policy, and we tailor cover based on how the second home is used.  Depending on your situation, Homeprotect provides second home insurance for rental properties, second home insurance for holiday homes, and second home insurance for homes left unoccupied.   

There are certain measures you can take to improve security in your home, such as installing a monitored alarm (choose an NSI, NACOSS, SSAIB or BSIA system), installing window locks, installing 5 lever mortice deadlock (conforming to British Standard BS3621) locks on all external doors. Depending on your circumstances, such as the location of your property, these measures may or may not alter the cost.

However, you can take out a higher voluntary excess (in addition to the compulsory excess), as this will decrease the premium. This means that if you need to claim that you will pay a higher sum towards the cost of the claim.

Yes you can insure  a property that’ s up for sale — if it’s been left empty for more than 30 days, you’ll need unoccupied cover. 

Only if you can prove an insurable interest. Contact our team to discuss your situation.  

Yes! Digital cameras and camcorders count as electronic gadgets for insurance purposes and must be specified on your policy if they’re worth more than a particular amount in order to be covered. Check the current level in our policy booklet.

Yes, Homeprotect can insure properties in Northern Ireland.

Yes. CCJ and IVA information is readily available via public records. In the event of a claim, especially a large claim or a series of smaller claims; an insurer will look very carefully at financial histories before paying out the claim. If the fact that there is a CCJ or IVA in the household is discovered and you didn’t disclose it if you were asked when you purchased the policy, the claim may not be paid out and it’s likely that your policy will be cancelled at the same time.

The short answer is yes. And they will, but they may not check until you actually come to make a claim. In which case, if they discover that you have unspent convictions (if you have not fully discharged your rehabilitation period), then your insurance policy may become void because you failed to declare them when the policy started.

It covers the main structure of your home. If it were to subside, burn down or be damaged or destroyed by extreme weather, your policy covers the costs of rebuilding or repair. It also covers any permanent fixtures in your home like built-in wardrobes, fitted carpets, kitchen surfaces, taps, basins, baths and showers. 

Homeprotect buildings insurance also covers outbuildings, boundary walls, gates, pools, drives and paths as standard (with only a few exclusions – please see the policy document for full details). It will also cover the cost of suitable temporary alternative accommodation should your home be uninhabitable following a claim.

Yes, you can make a payment using someone else’s credit card however we will need authorisation from the cardholder to take the payment. This is usually either verbally over the phone or via a third party authorisation form.

Yes! There is, however, often a minimum policy duration for unoccupied insurance, so if the sale completes within this period, you may not be eligible for a full refund on the unused portion of an annual premium paid in advance. If you’ve chosen to pay monthly, you would still have to pay for the minimum period.

Carpets are classed as fittings and covered under both buildings and contents insurance. For accidental damage to carpets, you’ll need Full Accidental Damage cover – though note there is a £750 claim limit on accidental damage to carpets.

Yes, outbuildings (including sheds) are included in your buildings cover. Just make sure your outbuildings sums insured is enough to cover the rebuild cost. 

No. Homeprotect can only insure Airbnb properties owned by UK residents. 

Typically no. Standard home insurance won’t cover rental activities. Homeprotect offers tailored policies for homes with paying guests, including those using house-sharing platforms like Airbnb. 

However, this isn’t the same as dedicated host insurance. Theft or damage caused by Airbnb guests is not covered. 

Yes. Our buildings cover is 5-star rated and includes up to £1 million as standard. For rebuilds over this amount, we can extend the limit up to £2.5 million. 

Not with Homeprotect. Our policy includes cover for business equipment. We can also tailor your policy to include other business-related items, subject to approval.

Yes, but you can’t claim for anything that happened before the policy began. Claims for earlier incidents may be considered fraud. .  

Yes. You can: 

• Increase your voluntary excess 
• Review optional extras 
• Only cover what you need 

If your property is left unoccupied for more than 30 days or let to guests, you’ll likely need holiday home insurance. A second home used regularly as a residence may be eligible for different cover. 

You only need to tell us if the redecoration work is worth over £20,000. Smaller cosmetic work doesn’t need to be declared.  

No, Homeprotect only covers properties with in the United Kingdom, England, Wales, Scotland, and Northern Ireland.

Yes, solar panels are covered unless your policy schedule states otherwise as long as they are owned by you, or you are legally responsible for them and attached to the property. Find out more about our cover for cover for solar panels.

Yes, Homeprotect provides cover for let-to-tenant properties, second homes, holiday homes, weekend/weekday only homes and unoccupied properties.

No, Homeprotect only covers properties within the United Kingdom, England, Wales, Scotland and Northern Ireland.

General home insurance isn’t adequate as it doesn’t cover all third-party risks that can be encountered in a let property, because people other than your immediate family are living in the property.

Find out more about our landlord insurance.

No, we only insure properties in the UK.  

No. We only cover properties within the UK.  

No, Homeprotect only provides cover to UK residents.   

Standard home insurance will not provide the same level of cover for a Bed & Breakfast business. You may well find that house insurance can be harder to get hold of than standard types, due to the fact that you now have a steady stream of guests staying in your home. While you are working from home, you are also at risk of accidental damage and may need to look into liability insurance. Start your quote at Homeprotect to find out what can be covered with our B&B house insurance.

Most mortgage lenders insist that homeowners have adequate second home buildings insurance in place. It is also generally recommended that you have contents insurance to protect your belongings. In the event of a loss or damage, contents insurance can help to cover the cost of repair or replacement. This is a worthwhile investment if you are letting your second home to paying guests.  

Every quote is tailored to the value of the individual property, the location, the usage of the property and the value of your belongings and the valuables or itemised personal possessions. Therefore, it is impossible to state that the insurance quote you receive will be less expensive or more expensive than other non-specialist insurance providers.

We do however receive many 5 star reviews from happy customers stating that their Homeprotect specialist insurance quote was much cheaper than their previous insurer

Please click Get a quote to find out how much the insurance cover would cost for your home. The average quote time is less than 10 minutes, so it’s worth a try.

Homeprotect buildings insurance will cover lost rent (up to £30,000 per claim) if you or your tenants can’t live in the home due to an insured loss, such as fire, flood or escape of water. Rent is defined as the amount you’re expected to receive as a landlord as detailed within your tenancy agreement. If you’re a leaseholder of your property rent also includes ground rent which you are liable for. Policy terms and conditions apply.

No, it is not a legal requirement for a landlord to have insurance. However, it is advised that you insure your property before letting it to tenants. In some cases, your mortgage lender will insist that you have buildings insurance in place.

Find out more about our landlord insurance options.

Coach house cover protects homeowners against insured events such as fire, storm, flood, escape of water, theft, malicious damage, subsidence, landslip or heave.   

While there is no legal obligation to take out any form of house insurance, it can protect your building, contents or both if the worst happens.    

That depends. If you are renting an unfurnished property then you only need buildings insurance. However, if you are letting a furnished or part-furnished property then you should insure your contents. Your tenants should have their own insurance for personal belongings and furniture that they keep at the property.

If you furnish your let property you’ll need insurance to protect the items you supply against fire and theft. Contents include furniture, household utensils, electrical equipment, soft furnishings such as lampshades, and curtains and blinds. You can choose the level of cover you need as appropriate and you only pay for the amount of cover you choose.

Homeprotect landlord buildings cover includes £7,500 per claim for your contents in let property.

If the contents are worth more than this, you need to add landlord contents insurance to your policy.

This cover is often not very expensive, but it’s invaluable to make sure you’re not out of pocket in the event you’d need to claim.

If you have recently purchased a property with a flat roof then you should be able to find out how much of it is flat by referring to the home buyer’s survey for specific measurements.

Alternatively, you can have a survey carried out by a qualified builder, roofer or surveyor and ask them to calculate the percentage of the roof that is flat. It’s important to have this information to hand when taking out a quote so as to be able to secure accurate cover for your property. To get a quote, you need to know which bracket your flat roof fits in to: 0-33%, 34-50%, 51-75% or 76-100%.

Homeprotect buildings insurance typically covers damage caused by lightning strikes and thunderstorms. Lightning can cause a fire to start so it is certainly an important risk to be covered for by your home insurance.

Generally, the UK experiences a very low level of lightning activity by international standards, with only approximately 0.46 lightning strikes per square km each year.

In tropical regions, such as some parts of brazil, the figure is as high as 300 per square km per year. The south east of England does have a slightly higher incidence of lightning than the rest of the UK due to its warmer climate.

No, we only insure properties in the UK. We can provide affordable home insurance for all sorts of circumstances. We can return a quote online in 97% of cases, saving you time and money.

Public liability insurance would be included as standard in your holiday let insurance.  

Cover of up to £5,000,000 per period of insurance can be provided to pay damages and claimants’ costs and expenses (agreed by us in writing) for your legal liability in the event of incidents such as death, bodily injury, or illness to a third party (e.g. someone other than you, anybody permanently residing with you) or domestic staff (e.g. cleaners or gardeners). 

Please read our policy booklet to find out more about what is and isn’t covered.  

Although you should check the specific terms of your tenancy agreement, common practice is that landlords only take out buildings insurance for properties they let out and tenants are responsible for buying insurance cover for their belongings. This arrangement makes practical sense as you can ensure that the level of content cover you get is appropriate for the things you own including any high risk items, bikes and electronic gadgets.

Your home insurance provider will need to be informed that you are running a business at home that involves your customers (parents and their children) being in your home on a regular basis. A mainstream home insurance provider generally won’t provide home insurance under these circumstances. You can get cover from Homeprotect, simply enter the details of your business visitors when you get an online quote.

House insurance can include public liability cover in some cases. The Homeprotect home insurance policy includes up to £5 million public liability cover. In the event of someone having an accident and being injured in your home, or if their belongings are damaged in your home this insurance cover includes legal cost cover to defend your claim.

The cost of unoccupied house insurance will vary depending on factors such as location, rebuild value, property security, property maintenance, and the level of cover you choose.

You can get a quote for unoccupied home insurance today. 

Yes, if your home has experienced subsidence, you will always need to declare this on your home insurance, even if it has been over 10 years since the incident. This is because many home insurance providers will refuse policies to homes with a history of subsidence.  

Homeprotect is happy to quote for home insurance, even for properties with a history of subsidence.  

Yes, your correspondence address can be different from your insured address. The easiest way to change your correspondence address is to speak with one of our insurance experts on live chat.

Absolutely! We can insure houses that are used as holiday homes, let to tenants, properties under probate, empty homes up for sale and others. You can get your quote online at a time to suit you. 

You can make unlimited claims on your policy. However, this may affect your policy premium and/or the terms, such as your excesses, when you renew. Incident details you provide us with are also shared with other insurers in line with industry practice. This could influence the price or availability of insurance offered to you in the future as insurers often set their prices based on previous incidents you’ve had.

Yes, as the garage is an outbuilding, damage caused to the structure itself is covered under buildings insurance. This is separate from your contents insurance.

Your home buildings insurance premium is affected by a large number of factors including the rebuild cost of your home. This is generally higher for a heritage home or period property, even if it is constructed from the ‘standard’ building materials of brick or stone and roofed with slates or tiles, because the particular types of these tend to be rarer and more expensive to buy. In addition, rebuilding or even repairing a heritage home usually requires craftsmen with very specialist skills which are more costly than standard trades.

No, tenants are not required to insure their contents but it is advised. Landlords are responsible for insuring the building.

As the landlord you are responsible for the building insurance and your own contents insurance. This does not extend to your lodger’s belongings, so they should seek their own contents cover.

If you are operating a business and have staff then you must take out Employer’s Liability Insurance. This can cover you in the case of claims relating to illness or injury of staff as a direct result of their employment in your company. Up to £2,500 in fines per day can be charged if you do not have this form of insurance in place. Sole traders are exempt from this.

Homeprotect’s buildings insurance will not cover damage to or malfunction of your boiler. However, the optional full home emergency cover optional product, available when you buy your home insurance through Homeprotect, will cover emergency repairs to your boiler as long as it is serviced in accordance with manufacturer’s guidelines.

Landlords insurance will provide the property cover you need if you are letting your house to tenants.

You can also take out a holiday home insurance policy if you are renting your house to paying guests at set times of the year. 

When you are refused insurance it means that the provider has decided not to provide cover for your property or belongings. This may be because you do not meet the terms of their underwriters, or it may be because of a change in your circumstances which means you are perceived to be a greater risk to insure.

When applying for insurance, if you do not, when asked, tell your insurer something that is relevant such as having a criminal conviction, then you could be refused house insurance.

Home insurance is a type of insurance policy that covers losses and damages to an individual’s house building and their belongings which are kept at home.

Yes, holiday homes require a specialist insurance policy. This is because most standard insurance providers are not prepared to cover holiday homes as they perceive them to be too great a risk.  

This is often because the property can be left unoccupied for more than 30 days at a time between holidays or lets, and because it is not a main residence.  

The cost of holiday let insurance will vary depending on factors such as location, rebuild value, property security, property maintenance, and the level of cover you choose. 

You can get a quote for holiday let insurance today.  

 The cost of probate house insurance will vary depending on factors such as location, rebuild value, property security, property maintenance, and the level of cover you choose.  

You can get a quote for probate house insurance today.   

There are several reasons why your claim might be rejected:

Inaccurate or withheld information
the cover we offer you is based on the information you provided when buying or renewing your policy. If this information isn’t accurate, we may reject your claim. That’s why it’s important to take the time to answer our questions as accurately as possible and check your policy details at renewal.

Wear and tear
wear and tear is not covered under homeprotect policies. To avoid your claim being rejected due to wear and tear, it’s important to carry out regular maintenance on your home.

Contents not specified
some items of contents need to be specified on your policy to be covered. If you make a claim for an item that should have been specified on your policy, we’ll likely reject your claim. More guidance on specified items can be found in your policy booklet.

Partial pay out
we might refuse to pay the full amount of your claim if you’ve under-estimated the total value of your buildings or contents cover (known as ‘being under-insured’).

Assuming that subsidence damage has been properly repaired there shouldn’t be a significant impact on the value of your property, however, many buyers will perceive the risk of subsidence recurring as a deterrent. It can also be harder to insure a property with a history of subsidence, unless you use a specialist insurer.

Most home insurance policies will include subsidence cover as standard (unless stated otherwise which may be an issue with many insurers if you have had subsidence issues in the past).

Typical practice will involve despatching a qualified professional to inspect damage, which you will probably not have to pay for if arranged by your insurer, and the expert will be able to establish whether or not the damage undergone is covered by your policy.

An excess for subsidence claims is usually applicable. This excess will usually be chargeable to you if and when repairs are undertaken.

Homeprotect will almost certainly be able to insure an underpinned house – but it’s worth getting a quote beforehand. Before contacting us to get a quote, make sure you know:

• Facts about the building’s history including the year that the building was underpinned.
• Details of all claims made, including any relating to subsidence events.
• What the cause of the subsidence was.
• If there has been any ground movement since the event.
• Whether there are any documents confirming that there have been no problems since the previous ground movement event.

No, there is no legal requirement for a tenant to have contents insurance for their belongings in a rented property, although it is recommended. Landlords are not responsible for their tenant’s belongings but should insure their own contents if it is a furnished let.

Read our contents insurance for tenants for more information.

There are three main types of barn conversions in the UK: box construction barns, cruck framed barns, post and truss barns. We are able to provide insurance cover for all three. Even if your property does not fall into one of these categories, we can most likely offer you a quote for buildings and/or contents cover. Use the online quote service to get started, or contact our customer services team with any questions.

You may well have noticed that very few insurers are comfortable with providing cover to childminders. In most cases, insurers believe that a home occupied by other people’s children is an unacceptably high risk. We don’t agree. We understand that childminding is your business, so you should be able to get buildings and contents cover in the same way that anyone else working from home does.

There are several reasons why your claim might be rejected:

Inaccurate or withheld information
The cover we offer you is based on the information you provided when buying or renewing your policy. If this information isn’t accurate, we may reject your claim. That’s why it’s important to take the time to answer our questions as accurately as possible and check your policy details at renewal.

Wear and tear
Wear and tear is not covered under Homeprotect policies. To avoid your claim being rejected due to wear and tear, it’s important to carry out regular maintenance on your home.

Contents not specified
Some items of contents need to be specified on your policy to be covered. If you make a claim for an item that should have been specified on your policy, we’ll likely reject your claim. More guidance on specified items can be found in your policy booklet.

Partial pay out
We might refuse to pay the full amount of your claim if you’ve under-estimated the total value of your buildings or contents cover (known as ‘being under-insured’).

Some home insurance policies include cover for legal expenses as standard, others offer legal protection as an additional cover option. Legal protection for home insurance will usually give you access to a legal professional for advice, or will cover your legal fees up to a set amount. Amounts vary depending on the insurer. Take a look at the cover levels provided by the Basic Legal Expenses cover and the Full Legal Expenses cover provided by Homeprotect

It may well be if you don’t tell your insurer. Your home insurance provider will have taken a number of risk factors into account when calculating your premium such as the location of your property, its rebuild cost, the value of your home’s contents, and how many people live there. Airbnb rentals change these details and introduce different risks, and that’s why you need to let your insurer know that you’ve become an Airbnb host.

Yes, Homeprotect is pleased to offer unoccupied home insurance policies for long periods. If your holiday home will be left vacant during the off-season or between guests for more than 30 days, we can still offer cover. Please read more about our unoccupied home insurance to understand what restrictions apply. 

Not necessarily! Many of the factors that affect insurance premiums for empty properties are the same as those for occupied homes, such as location and rebuild value. The cost of insurance may be higher for a particular property when it is empty than when it is unoccupied because of higher security risks, or it may be similar but with limitations on what is covered; for example, buildings cover may be limited to fire, lightening, explosion, earthquake and aircraft collision, but not include storm, flood or subsidence.

You will need to apply for Listed Building Consent prior to any of the following works being undertaken:

• Alterations, both internally and externally, which affect the character of a listed building.
• Extensions.
• Demolitions.
• Partial demolitions.

To summarise, all works other than minor ‘like for like’ repairs would require Listed Building Consent.

In all cases you should seek advice from the Planning Services Section.

The Association of British Insurers (ABI) has an agreement with all its members that if subsidence is identified within eight weeks of switching provider, your previous insurer has responsibility for handling the claim.  

No, settlement and subsidence are not the same thing, and will require different insurance solutions that reflect the unique incidents or risks facing a property. While both terms refer to the downward movement of a building, they are caused by different factors.  

Settlement is the downward movement of a property in the first 10 years of it being built, caused by the weight of the home. Subsidence, however, refers to the downward movement of a property caused by issues with the foundation under the home, such as trees growing under the property or drain leaks moistening the soil.  

Probate house insurance covers properties that are empty after the owner has passed away. Because properties are usually left unoccupied during probate, they need to be covered by unoccupied property insurance, and it is usually the responsibility of the executors to make sure this is done while probate is carried out.  

Coach house insurance premiums are calculated considering the perceived risk to the provider – based on the value of the home and its contents and the level of cover required.   

This means there is no standard policy cost and premiums will reflect the value of cover provided.   

However, coach house insurance should not typically be more expensive than standard home insurance (relative to the size and value of the property), despite being a non-standard constructed home.  

Coach houses are typically considered a ‘non-standard constructed home’. Homeprotect can quote for coach houses as part of a standard home insurance policy, subject to restrictions.   

If your home renovations are valued at £20,000 or above, you will need to let us know, so we can adjust your home insurance policy accordingly. If you don’t you risk invalidating your policy if you attempt to make a claim.

Homeprotect renovation insurance is designed to protect the rest of your property while you are undergoing valuable renovation projects. The projects themselves will be covered by your contractor’s liability insurance.  

Yes, most UK properties can be let for short-term holiday accommodation. However, various regulations must be met to let your property – including tax considerations, mortgage obligations and additional insurance requirements.  

No. Depending on whether you own or rent your home, just take out straightforward homeowner insurance or tenant insurance but let your provider know that you have a lodger living with you.

Premiums for insurance policies are based on the risk presented and assessing the probability of that risk materialising.

Underwriters use all available tools and data to assist with this complex assessment to arrive at a premium.

The tools used for this risk assessment include government and industry statistics, claims and underwriting experience.

The process of ‘accumulation’ is also utilised by underwriters in the risk assessment. This means that one insurance provider will limit the number of properties it will insure within the same area.

The cost of contents insurance depends on a range of factors including the total sum insured, and the location and security of your property.

No, Homeprotect specialises in home insurance and related cover options such as legal expenses cover and home emergency cover. At this time, Homeprotect doesn’t offer any other types of insurance.

Acts of God, sometimes called force majeure, are unpredictable situations like natural disasters. They are very rare but are usually excluded from an insurance policy. This is because your home insurance is based on measurable risks and an unpreventable Act of God cannot reasonably be quantified.

Contents insurance insures all the belongings in your home that are not attached to the property. Contents are the items that you would take with you when you move home. This includes:

Your furniture, rugs, computer, entertainment equipment, cds, dvds, videos, valuables, clothing, personal belongings – even the food in your freezer! You may be asked to specify certain items (such as bikes, electronic gadgets and high risk items) on the policy and you may be asked to make additional security provisions such as locks or a burglar alarm if you live in an area with a high theft rate. 

High risk items worth £1,500 or more individually or as part of a collection. Bikes and electronic gadgets (mobile phones, smart watches, laptops, tablets) worth £1500 or more each. To insure any of these items you must list them individually when you take out the policy. You just need to tell us the brand name, model name and cost to replace it new for each item.

Contents insurance does not cover fixtures ( items that are permanently attached to the interior or exterior of your home or outbuildings, such as kitchen or bathroom suites) but it does cover fittings (removable items that are attached to the interior or exterior of your home and outbuilding, such as carpets).

We are currently unable to offer personal possessions cover as a standalone product – this can only be purchased as an additional extra option with contents insurance.

You can make a claim under a Homeprotect home insurance policy for anything that it covers which occurs after the policy started. Note that the start date for cover is not always the day you pay, that pre-existing damage is excluded, and that this does not necessarily apply to policy upgrades such as full legal expenses cover.

No, accidental damage cover is not included as part of your home insurance policy as standard. Accidental damage cover is optional, and we are happy to quote for cover with our home insurance policies. We have two levels of cover to choose from – Basic and Full.  

Full details of this are available in our Homeprotect policy booklets. 

A standard home insurance policy is unlikely to be able to cover you adequately as there are a higher number of risks associated with your property. Landlord insurance is designed to take situations involving tenants into account.

You can purchase home insurance from the age of 18.

No, but if your property is mortgaged, your lender will almost certainly require you to have buildings insurance in place as a condition of the loan.

It is recommended to get your flat roof inspected by a professional every 5 years. You can have the survey carried out by a qualified builder, roofer or surveyor. You will need to provide documented proof of the inspection and any repair works in the event of a claim.

The cost of B&B home insurance varies depending on the size, location and type of your property, and whether you opt for any of the additional cover options. Find out how much bed and breakfast insurance would cost for your property by clicking the ‘Get a Quote‘ button.

You can add more high-risk items, electronic gadgets or bicycles to your existing contents insurance policy and increase your level of cover for other items by contacting our Customer Services team. Please note that there may be an additional premium amount to be paid.

Public liability insurance can cover damages and claimants’ costs and expenses for your legal liability in the event of accidental death, bodily injury or illness to a third party, or damage to property belonging to a third party that is not in the custody or control of you, your family or domestic staff.

As Airbnb says, “The Host Guarantee should not be considered a replacement or stand-in for homeowners or renters insurance,” and it does not cover communal areas of your property. Home insurance protects your property against a wide range of risks, giving you peace of mind that you’re covered should the unthinkable happen.

After a person passes away and their property is in probate, it needs to be valued. This can often mean that the house is left empty for some time, and in this case it should be protected by unoccupied home insurance for probate. The beneficiary is responsible for ensuring that the right level of cover is in place.  

Empty house insurance covers your premises for losses caused by fire, lightning, explosion, earthquake, smoke, aircraft collision and legal liability. Find out more details on our unoccupied home insurance page.

An HMO is defined as a rented property with at least three tenants from more than one household – with this being the minimum number to be classed as an HMO. However, there is no upper limit on how many people can live in an HMO.   

The exact number of people that can live in an HMO depends on the size of the property and its facilities, as well as the landlord’s HMO license and any specific local authority regulations.  

After a person passes away and their property is in probate, it needs to be valued. This can often mean that the house is left empty for some time, and in this case it should be protected by unoccupied home insurance for probate. The executor is responsible for ensuring that the right level of cover is in place.    

Problems occur when homeowners overlook items, often missing out entire categories in a given estimate, purely because the scope is so vast. You might look around your room, listing the items you can see and calculating their value, but neglect to include rugs or cookware. Items that are kept stored out of sight are also at particular risk of being forgotten, such as garden tools, luggage, linen, clothes (an average person’s clothing alone could cost over £10,000 to replace), and food and drink. You should make sure you account for absolutely everything when working out how much to insure for.

It’s also important to be aware of any changes to replacement costs that may arise from time to time, for example, if the price of precious metals changes.

Yes. Your contents insurance policy covers the cost of replacing or repairing contents owned by all members of your family who reside at the property.

Does the policy cover my contents whilst i’m moving home? Yes, the homeprotect policy will cover your belongings whilst moving home for insured losses such as theft and malicious damage.

We need to know where your belongings are kept in order to provide the right amount of cover for you. For example, if the property that you live in has a history of flooding, or it is a listed building and therefore has no window locks, then the risk of your belongings being damaged or stolen is higher; therefore we need to know all about the building to properly cover your belongings. Having an accurate level of cover means that, if the worst happens, your claim is more likely to be paid out in full.

Some lines of work lead you to storing cash – or other items which are highly attractive to burglars – at home, whether overnight or longer term. This group includes jewellers, taxi drivers, shop workers and book makers.

Police officers can also be targets for malicious damage or arson.

Having a high volume of visitors to your home for business purposes – for example, because you’re a childminder – increases the risk of accidental damage and public liability claims which impacts your insurance premium.

We are able to provide an online quote in the majority of cases, even for customers with convictions. However, if you are more comfortable speaking with one of our trained agents then they can discuss conviction types and the impact this might have on your home insurance.

Once you take a foster child or the foster children into your care, you should inform your home insurance provider that you are fostering and there are now more children living in your home as this may affect the cover provided. Be sure to include the cost to replace the child’s belongings in your contents insurance.

Homeprotect home insurance policies generally cover a homeowner for damage caused by ground movement and natural earthquakes, and any ground movement caused by fracking would have the same effect on a property as ground movement with a natural cause. There are no exclusions for damage caused by fracking. Find out more about subsidence insurance.

A house left empty for more than three months at a time, which is often the case when going through probate, is deemed to be more at risk than other homes. For this reason many insurers are reluctant to get involved. Homeprotect aims to give everyone a competitive quote for home insurance online, regardless of how long your property might be empty.

Yes, it is possible for a landlord to legally end a tenancy due to abandonment, however, it is by no means a quick or simple process. To do so legally, landlords must first follow – and clearly document – a set of steps for investigating the abandonment and contacting the tenant.  

They must also provide appropriate notice before reclaiming the property or terminating the lease.  

If rent payments continue to be made by the tenant during this process, it can be even more difficult for landlords.  

 If planning to end tenancy due to abandonment, we suggest you seek legal advice. The NRLA talks more about this process here.  

Do you have more questions about your rights and insurance considerations as a landlord? Check out our comprehensive Landlord FAQ hub for more information!  

Premiums vary based on rebuild cost, location, property condition, and cover levels. You can get a quote online today.

You can get a quote for Airbnb insurance today.  

5k in most currencies can go a long way in funding a new small business idea. Some of the best businesses to start on 5k include e-commerce stores, home-based bakeries or food businesses, personal training and social media management. These are business ideas with low initial overhead costs that are more likely to quickly draw a pool of clientele.

The good news is that the actual transfer of the flood risk element of your policy to Flood Re is done in the background by your insurer. When it comes to working out your eligibility for the scheme, Homeprotect will calculate this for you automatically.  

We want to make this process as hassle-free as possible, so we’ll return an individual quote that is specific to your property and we will identify whether you are eligible for Flood Re in a matter of minutes.

You’ll need to know your property’s rebuild cost (which you can calculate in our online quote journey), year of construction, any history of subsidence or flooding, and the value of contents to be insured. 

When requesting a quote for coach house home insurance with Homeprotect, please choose the property category that best describes your home, such as detached house, semi-detached house or terrace.  

You’ll need to speak to us if you want to make changes to your correspondence address, email address, or telephone number. The easiest way to do this is by speaking with one of our insurance experts on live chat.

Yes, you should insure holiday homes. If your holiday homes are left unoccupied for more than 30 days at a time, make sure your property is protected between holidays or lets against risks such theft or damage. If you rent your holiday home, it’s also best to ensure you’re covered while there are paying guests staying at your property.

Get a quick and easy quote online, start here

Or you can phone our friendly team on 0330 660 1000. We’re here taking calls 9am to 8pm on weekdays and 9am to 1pm on saturdays.

Your contents insurance policy covers the cost of replacing or repairing contents owned by all members of your family who reside at the property. We treat long term foster children as members of your family.

We provide cover up to £6,000 per claim for a family member living at university or college provided the items were within occupied student accommodation at the time of the loss and so long as your son or daughter comes back to the insured property outside term time. Any laptops, tablets, smartphones, mobile phones or bikes will have to be specified on your policy to be covered for physical damage or theft.

You can choose what voluntary excess you would like to pay, however, you will not be able to choose the compulsory excess.

Yes. As the owner of the property, you are responsible for the maintenance and upkeep of it, ensuring it is safe to live in and is not in a state of disrepair. If a tenant is injured, or their property is damaged, either on or in connection with your property, you could be liable to pay compensation. Buy-to-let insurance can help to cover these expenses.

There is no limit on how many callouts you can make but there is a limit of £500 for each emergency claim (call-out charges, parts, materials, labour and VAT)

Sheds, greenhouses, summer houses, garages, bike stores and other outbuildings within the boundary of your property are all covered in the same way on Homeprotect buildings and contents policies.

You should receive your home insurance documents as soon as the policy is purchased. You will receive this via email within a few minutes of purchasing your policy.

If you haven’t received your documents in your inbox, please check your spam folder and then add our email address to your email software’s safe list so that you receive our emails directly into your inbox in the future.

Yes, if you purchased Accidental damage cover for your contents insurance.

You should first submit a complaint here and give our complaints team eight weeks to respond. If you’re not happy with the outcome of your complaint, you can ask the Financial Ombudsman to investigate what’s happened.

More details on how to make a complaint to the Financial Ombudsman can be found here.

Typically, a large house is defined as a home with 6 bedrooms or more. By their very nature large houses often have more contents and so high value home insurance is designed to cover properties of a higher net worth than the average UK household.

You must inform your insurance provider of changes to your home such as letting a room to lodgers, making structural renovations, installing a burglar alarm or door locks, leaving the house empty for more than 30 consecutive days.

With a Homeprotect policy, if your mobile phones are worth less than £1500 each then they’re covered as standard inside the home, although you will need to select the optional full accidental damage cover to protect against accidental damage. If any of your mobile phones are worth more than that individually, you will need to specify them on the policy when you get a quote, to have them included in the cover. Find out more about home insurance including mobile phone cover.

No, while you retain ownership of the property and are ultimately responsible for its upkeep this is not expressly laid out in your insurance policy. Maintenance of the property is something which should be laid out in the agreement that you make with the tenants and is at your discretion.

Homeprotect insures homes with thatch roofs in certain circumstances. This includes both straw- and reed-thatched houses. Please call us for a personalised quote.

You must inform your insurance provider of changes to your home such as letting a room to lodgers, making structural renovations, installing a burglar alarm or door locks, leaving the house empty for more than 30 consecutive days.

Homeprotect home insurance policies are available to homeowners who are Airbnb hosts and this question is one of the more common Airbnb FAQs we receive. Just let us know this by selecting, “Bed & breakfast guests” amongst the answers you give to the question “Who lives at the property?” when you get an online quote.

Probably not. Standard insurance policies do not generally provide adequate cover for vacant homes, which are usually classed as being left empty for 30 consecutive days or more.

Homeprotect home insurance covers a wide variety of situations including properties that are let out, as well as properties that are empty for different reasons, such as during voids between tenants.

If your property is usually rented out but will be empty for more than 30 days, you need to let us know.

As with any insurance policy, the cover is based on the information you’ve given your provider, so if it’s incorrect there is a risk that your policy could be cancelled or that any claims could be rejected.

As long as your home has fixed foundations, we can provide cover for a range of properties such as:  

• Cottages 
• Mansions 
• Lodges 
• Country homes 
• Barn conversions 

Yes, landlords can live in their HMOs. For landlords living with up to two other tenant households, they may actually be exempt from HMO licensing regulations – as they are typically discounted as a ‘tenant’ counting towards the limit.   

However, living with three or more unrelated tenants will typically require landlords to comply with HMO regulations and apply for a license.  

Yes. Public liability insurance is included as standard in our holiday home cover, with up to £5 million per period of insurance. 

If your property is let to paying guests, we extend this cover to include liability arising from business use — such as injury or damage suffered by guests during their stay. This means you’re protected if a guest trips on a loose step or suffers damage to their belongings while staying at your home. 

To make a claim with unoccupied home insurance, you will need to: 

• Have your Policy Document to hand 

• Have proof of ownership and a valuation (e.g. receipts or bank statements) 

• Provide proof of loss along with a full description of what happened 

When you’re ready, log in to submit your claim online or call our claims hotline. 

Yes, if the property is empty for more than 30 days. Landlord insurance with unoccupied protection is available. 

It can be, depending on how the property is used, how secure it is, and how long it’s left unoccupied. 

No, it’s not a legal requirement. But most standard policies won’t cover you for issues that arise when renting to tenants. Specialist landlord insurance offers vital protection.

No. Contractors are responsible for their own insurance. Our policy does not cover injury to or caused by contractors. 

The policy schedule includes all the particulars relating to your policy, including any specific limits, individually named valuables etc. Once you have purchased the policy, you may view your policy schedule online.

The policy booklets include the maximum levels of cover and any policy-wide exclusions. Policy booklets are available to download and view without logging in.

Your statement of fact contains all the details you have provided about your property, your belongings and the residents. You can access this online

You are advised to read all documents.

If you are still unsure, please contact our customer services team who would be happy to answer your questions.

Although it’s not essential to have contents insurance when you’re renting your home, having suitable cover in place gives you peace of mind should the unexpected happen – see our policy booklet for details of our cover.

We define accidental damage as a sudden, unexpected, and unforeseen event that results in physical damage. The damage must be caused by you, your guests, domestic staff, a third party (excluding contractors) or wild animals. Accidental damage cover is optional, and there are two levels of cover – basic and full – under both buildings and contents.

When you run a business from home, it’s important to have legal expenses cover in place. The legal expenses cover gives you access to a 24/7 legal advice helpline, and will pay for legal bills relating to nuisance or trespass disputes and breach of contract for the sale or purchase of your property. The Homeprotect policy includes a basic level of legal expenses cover with every policy, providing up to £25,000 cover. You can upgrade to Full legal expenses to increase the cover limit to £50,000. Read more about the differences between Basic cover and Full cover.

No. We can only cover work arranged through our approved provider (ARAG). Please contact the emergency helpline to report a claim.

You will need to call our Customer Services team to tell us about the change in circumstances.

Depending on the circumstances a £25 administration fee may be charged. In some cases, you may be due a refund or you may be asked to pay an additional premium amount.

Please note that some changes can also result in the terms and conditions being changed.

Each property is different. Use the ABI rebuild calculator for free online to work out the rebuild cost of your house (this is not its market value). For a large house you might prefer to use a professional surveyor to provide an estimate of the rebuild cost. When it comes to contents insurance, you should include every item in the home by going from room to room, including electronics, clothing, kitchen appliances, etc.

Use the BCIS Rebuild Calculator built into our online quote journey, or contact a chartered surveyor, especially for listed buildings or non-standard construction. 

Empty properties carry greater risks in terms of burglary, vandalism or even squatting, and also the amount of damage caused by unnoticed issues like burst pipes.  

Homeprotect needs to know if your property is unoccupied for more than 30 consecutive days or more so that they can factor these increased risks into your policy terms.  

If your home is a Listed Building or it was built before 1720, you will need to consult a Chartered surveyor or a specialist property valuer to provide you with an accurate rebuild cost.

The Policy Schedule includes all the particulars relating to your policy, including any specific limits, individually named valuables etc. Once you have purchased the policy, you may view your policy schedule online.

The Policy Booklets include the maximum levels of cover and any policy-wide exclusions. Policy booklets are available to download and view without logging in.

Your statement of fact contains all the details you have provided about your property, your belongings and the residents. You can access this online

You are advised to read all documents.

If you are still unsure, please contact our Customer Services team who would be happy to answer your questions.

See Sections 1a/1b (Buildings) and 2b/2c (Contents) of the Policy Booklet. 

No. You can make multiple valid claims during your policy period, as long as each is within the claim limit and the emergency meets the policy definition.

Yes — if clients or business contacts visit your home. Public Liability is included as standard and can, depending on your business use, cover legal liability for injury or property damage to third parties (excluding employees).

Contractors working on your home must hold at least £1 million in public liability insurance to qualify for Homeprotect cover. 

Our legal cover is provided by ARAG, a specialist legal expenses insurer.

We can cover many property types, including cottages, lodges, barn conversions, and country homes — as long as they have fixed foundations.

Yes — if tailored by our underwriters. Our standard cover suits most households, but we can increase claim limits or contents cover for high value homes, following a referral to our underwriters. 

This cover is underwritten by Astrenska Insurance Limited and administered by Coplus, on behalf of Homeprotect. 

There may be exclusions stated in your policy and it’s very important that you read and understand these exclusions. Examples of things that may not be covered are basements and their contents, as well as items such as money, precious metal and important paperwork kept in the house.  

The following situations cannot be covered by Homeprotect:   

• Where there is ongoing subsidence, heave or landslip claims or issues  
• Where existing damage has not been rectified 
• Where subsidence, heave or landslip has occurred within the last 12 months (although we may be able to offer cover, provided that the issue has been rectified, but excluding subsidence, landslip, heave damage) 
• Where the property is within 200 meters of any cliff face, or in areas where coastal erosion is a concern  

Yes, if you add our Legal Expenses for Landlords with Rent Guarantee. You’re covered for legal costs to recover overdue rent and for a portion of rent arrears during eviction, subject to policy terms.

Yes, if you add Home Emergency cover with boiler protection. We’ll aim to get a qualified engineer to the property within hours.  

Depending on your circumstances, we may be able to offer you a one-month payment holiday if you’re experiencing financial difficulties. Get in touch with us to request this.

If you’re experiencing difficulties paying for your policy, our team are here to help you. A range of options are available including changing the date that your monthly payments are collected or changing your cover to better suit your financial situation. It’s important you contact us as soon as possible to make sure your home remains protected.

Digital cameras are protected against theft anywhere in the world, so long as they’re specified on your policy and you’ve requested cover away from home.

The policy schedule includes all the particulars relating to your policy, including any specific limits, individually named valuables etc. To view your own policy schedule, just login.

The policy booklets include the maximum levels of cover and any policy-wide exclusions. Policy booklets are available to download and view without logging in.

If you are still unsure, please contact our customer services team who would be happy to answer your questions.

Recent research indicated that nearly 7 million households in Britain are underestimating the value of their home contents, and as many as one in five have no contents cover at all. These worrying statistics show that a massive £200 billion worth of our home contents is left exposed.

Yes, we offer cover for general personal possessions anywhere in the world. This cover is for theft of and physical damage to items individually worth less than £1,500, that are likely to be worn, carried or used by you away from the home, such as bags, clothes and sports equipment. Electronic gadgets (e.g. Mobile phones, tablets, headphones, laptops), bikes, high risk items and items worth £1,500 or more will need to be specified on your policy. 

Visit every room in your home (including the attic, shed and cupboards under the stairs!) And list all your belongings including curtains, kitchen equipment, luggage etc. Research how much it would cost to replace each item as new and then add up the full amount you’d need to replace everything. 

We normally cover the amount you specify, however if you enter a very low amount your policy may include more than this, if this is the case you will be made aware of this before purchasing.

We exclude cover from unoccupied vehicles.

Yes, all Homeprotect policies provide liability to the public cover as standard.

Not with a Homeprotect policy!

Yes, if it’s worth less than £1,500 individually then it is covered as standard under our contents cover (subject to the claims limit on High Risk Items). If it is worth £1,500 or more then it needs to be specified on your policy. 

Cover against claims for theft is only provided where there are signs of damage caused by the thief to gain entry, and if your shed was not locked this would not be the case. However, if a padlock, door or window had been broken to gain entry, this would be considered. Don’t forget that there is a limit for any one claim for items stored in outbuildings. Check the current level in our policy booklet.

Bankruptcy is not classed as a criminal conviction, however there is a question when you buy the policy which asks if any of the intended policyholders, or anybody living at the property, has been bankrupt in the last 5 years.

Not always. Your premium will partly depend on the rebuild costs of the particular design of your home

Application Forms are available from the Civic Offices. In addition to the completed form you must also submit various additional documents. Please contact the Planning Services Department for advice. There is no fee for applications.

It depends on your property’s size, location, type, and level of cover. Optional extras like Rent Guarantee may increase the premium.

You cannot avoid declaring unspent criminal convictions, if asked. The questions asked apply to everyone living in the household, not just the policyholder. Whether you are living in someone else’s household, or you have someone with an unspent criminal conviction living in yours, you are still required to provide information when asked for it.

No, you are only required to disclose unspent convictions.

We do, but they are covered as electronic gadgets rather than watches.

Yes. However if the glasses/spectacles are worth £1,500 or more, and you need cover away from the home then you will need to specify them on your policy.

There is no limit to the number of callouts per year. The £500 claim limit applies to each individual incident.

Your policy is set to automatically renew each year unless you have informed us not to or we have asked you to get in touch. We will send you a renewal reminder each year to confirm this.

If your payment does not go through at the beginning of the new policy year, we will contact you.

Depending on the type of cover you choose, you may be able to reduce your premium by increasing the voluntary excess that you would pay if you claimed.

England: Historic England
Scotland: Historic Scotland
Wales: Cadw
Northern Ireland: NI Direct

If you have paid for your policy in full then you may receive a pro-rata refund, taking into consideration any administration fees, conditions on your policy and any additional cover options which you have purchased.

If you pay by monthly instalments the Customer Accounts team will calculate the cancellation amount, taking into consideration any administration fees, conditions, any additional cover options which you have purchased, or payments made on the policy. They will then contact you to confirm if there is a refund due, or if there is an administration fee payable.

Yes, but a 48-hour exclusion period will apply. During this time, you cannot make a claim unless you’re renewing an existing policy with continuous Home Emergency cover.

Yes, if you employ staff. This is a legal requirement and is not included in your Homeprotect policy. Sole traders without employees are exempt.

Your home must be secured with appropriate locks, such as: 

• BS3621/TS621 locks on external doors 

• Multi-point locking on double-glazed doors 

• Top and bottom bolts on French doors 

Yes. Areas with a higher risk of claims (e.g. flooding or burglary) may have higher premiums. 

If you’re running a business from home, you’ll need specialist cover. Homeprotect provides business use cover for many home-based professions. If you’re just doing occasional admin or employed remote work, specialist cover may not be required.

Because it affects your level of cover. Not telling us may invalidate your policy — and lead to declined claims. 

Yes, we cover any duration — but cover restrictions apply. See above the full details in the main body of this page.

No, an HMO license cannot be transferred to either another person or another property. Each license is granted to the applying landlord for the applying property only.  

If the property changes hands, the new owner must apply for a new HMO license. Similarly, if the landlord sells the property and buys another HMO, they must also apply for a new license.  

Even if a landlord believes their property has been abandoned, the tenant still has legal possession until otherwise agreed by the tenant or legal authorities. So, landlords cannot simply enter the property on suspicion.  

However, it is possible for landlords to eventually gain legal access to the property by following the appropriate channels, for example, issuing an abandonment notice or obtaining a court order.  

No, cover only applies to issues that arise after your policy starts (or after 90 days if your tenancy pre-dates the policy).

Yes, in certain situations like court proceedings, but costs are limited to ARAG’s standard rates (£100/hour).

Once rent is overdue by at least 30 days. For rent guarantee claims, report within 45 days.

You will be covered in the United Kingdom. 

Only if proceedings have started or there’s a conflict of interest. Otherwise, ARAG will appoint a solicitor. If you use your own solicitor, they must agree to ARAG’s standard terms.

No. Only legal costs incurred after your claim is accepted will be covered.

No. Incidents that occurred before your policy start date are excluded.

Any personal legal issue under UK law, or law in the EU, Channel Islands, Isle of Man, Switzerland or Norway.

Yes. Homeprotect policies include up to £5 million public liability cover, including for Airbnb guests — as long as your property is declared for business use and includes paying guests. 

No. Cover only applies within the United Kingdom.

It varies based on your cover level, property type, rebuild value, location and usage. 

Holiday homes come in all sorts of shapes and sizes across the UK. As long as the building has fixed foundations, we can provide the following holiday home cover under our home insurance:  

• Cottage insurance
• Mansion insurance
• Lodge insurance
• Country home insurance 
• Barn conversion insurance

Many of the factors that affect insurance premiums for empty properties are the same as those for occupied homes, such as location and rebuild value.   

The cost of unoccupied home insurance may be higher for a particular property because of higher security risks, or it may be similar but with limitations on what is covered. For example, buildings cover may be limited to fire, lightning, explosion, earthquake and aircraft collision, but not include storm, flood or subsidence.

Insurance Premium Tax (IPT), is a levy charged by the UK Government on most types of insurance policies. 

The standard rate of IPT is currently 12% (increased from 10% on 1 June 2017).

Legal Expenses insurance is provided by ARAG Legal Expenses Insurance Company Limited.

Yes. Get an online quote and then speak to our team. We can refer your quote to our underwriters who may adjust claim limits, extend contents or buildings cover, or add extra protection as needed.

If you have Full Home Emergency cover, we will reimburse up to £300 (including VAT) for hotel accommodation if your home is deemed uninhabitable after an insured event.

Home Emergency cover is provided in partnership with ARAG, a leading specialist insurer.

We can cover UK-based homes with fixed foundations, including: 

• Cottages 
• Country homes 
• Lodges 
• Mansions 
• Barn conversions  

The UK only.

No. Legal Expenses does not cover motor-related issues like vehicle accidents or disputes.

An excess is the portion of a claim that you’re responsible for paying. It’s either deducted from your settlement or collected from you if we arrange a repair or replacement. You can find out what excesses you’ll need to pay by logging in to make a claim and selecting your policy in the “Check my cover” section. Your excesses are also listed in your policy documents. 

There are three types of excess: 

• Compulsory excess – A fixed amount that applies to most claims, based on the type of damage. If your claim includes both Buildings and Contents, a compulsory excess will apply to each. 
• Special excess – A higher excess that applies to specific events like flood, escape of water, subsidence, landslip, or heave. If both Buildings and Contents are affected, only one special excess applies. 
• Voluntary excess – An extra amount you choose when buying your policy to lower your premium. If your claim includes both Buildings and Contents, the voluntary excess applies to each.
  • Exception: voluntary excesses do not apply to Flood Re claims. 

You can find your excess amounts in your Policy Schedule or by logging in and selecting your policy in the “Check my cover” section. 

Examples: 

Example 1 – Claim for one type of damage 
Romesh claims for accidental damage to his buildings. 

• Compulsory excess: £249 
• Voluntary excess: £150 
  Total excess: £399 

Example 2 – Claim affecting both Buildings and Contents 
Sam’s theft claim involves damage to both buildings and contents. 

• Buildings excess: £249 compulsory + £150 voluntary 
• Contents excess: £149 compulsory + £50 voluntary 
  Total excess: £598 

Example 3 – Escape of water affecting both Buildings and Contents 
Frankie’s claim is for escape of water. 

Voluntary excesses: £100 for Buildings + £100 for Contents 
Total excess: £700 

Special excess: £500 (applies once) 

If you’re making a buildings insurance or contents insurance claim, the quickest way to do this is by logging in here and letting us know more about the incident. We’ll give you guidance on what you’re covered for to help you decide whether to submit the claim. Alternatively, you can call our claims team on 0330 660 0660.

You can also contact us on 0330 660 0660 to make a claim on an additional cover option such as legal expenses or home emergency cover. Check your policy documents for more details on your additional cover options.

Our claims team will request your policy number and details of the loss or damage including: date and time, your description of what happened, what the extent of the loss or damage is, what exactly is lost or damaged, the estimated value of the items lost or damaged (if applicable) and whether the police have been informed (in the case of theft or vandalism).

Contact your home buildings insurance provider who will guide you through the best course of action to take. Usually, a surveyor or engineer will be dispatched to make an assessment.

Often cases of subsidence can be handled quickly and effectively without requiring foundation repairs, but where foundation work does become necessary it can be costly and disruptive.

To give yourself the best possible chance of avoiding underpinning (or similar repairs) then it is in your interest to contact your insurer as soon as you notice a potential problem. Tree control measures might be taken, or leaky pipes surveyed and repaired, and in some cases little more will need to be done than some cosmetic repair/redecoration.

 When a person passes away and their property is left as an inheritance in their will, it is owned by the beneficiary. The executor of the will’s role is to ensure that the beneficiary is given what they are due as per the will. If there are multiple beneficiaries, then they are co-owners of the property. It is the executor’s responsibility to make sure that the appropriate probate home insurance is in place. For instance, while in probate the building should be protected by unoccupied house insurance.     Executors will often make beneficiaries joint policyholders so that they can also make any changes needed to the policy.

Flood Re is a flood risk home insurance scheme, designed to make flood cover more affordable for UK homeowners which has been in place since 4 April 2016.  

The Flood Re scheme enables insurers to take on more customers at risk of flooding because the consequences of large claims are shared between insurers. This happens behind the scenes, so customers can compare and purchase home insurance as they would normally.  

Visit the Flood Re website for further details.  

This depends on a large number of factors including how widespread the flood was, how severe the damage caused was, and how many properties were affected is the first variable. After a major flood event, insurance companies often take on additional loss adjusters, but even so the time it can take for you to be visited by one can be longer than you’d like.

Cleaning and drying operations can take many weeks or months depending on the availability of services and how greatly your property has been affected, as well as what your home is made of.

Finally, reinstatement works themselves are also time-consuming. The process of choosing replacement furniture, decoration and fitted units (which you may have originally selected over the course of years) takes time, especially if you are working and have little time to shop around, and then you need to wait for delivery and fitting.

When you make a claim, the incident details you provide are shared with other insurers in line with industry practice. This could influence the price or availability of insurance offered to you in the future as insurers often set their prices based on previous incidents you’ve had. 

That’s why it’s important to understand your cover before submitting a claim. You can check your cover by logging in here and entering the details of an incident. We’ll give you guidance on what you’re covered for to help you decide whether to submit a claim. 

• Properties must be located within the UK mainland.  
• Properties must have a Council Tax band A to H.  
• Properties must be built before 1st January 2009. Note: If a property has been demolished and rebuilt before this date, then the new building is still eligible for Flood Re.  
• Properties must be used for residential purposes.  
• Properties must have an individual premium.  
• Leasehold flats with three or less fewer units are eligible.  
• The policyholder or their immediate family must live in the home for some or all of the time, or the property must be unoccupied.  
• The insurance contract must be in the name of one or more individuals, not companies.  

You can find the full eligibility criteria on the Flood Re website.  

• Bed and breakfast premises that are paying business rates.  
• Contingent buildings policies, such as those held by banks.  
• Farm outbuildings.  
• Freeholders/leaseholders deriving commercial income by insuring large numbers of properties for a portfolio.  
• Housing association’s residential properties.  
• Multi-use properties under commercial or private ownership.  
• Residential ‘buy to let’ properties that do not meet the criteria specified above.  
• Static caravan site owners when they are being used for commercial gain.  
• In the case of blocks of residential flats, company houses/flats, and social housing contents only can be covered.  

We believe in being clear and transparent with our customers regarding the breakdown of the total amount of their policy. Instead of grouping all costs into one total amount, we itemise each cost component. The arrangement & administration fee represents the costs incurred to arrange or renew your policy under your separate contract with Homeprotect.

Q. Why are you charging this fee? The fee represents costs we incur to arrange or renew a policy. It doesn’t mean you pay more for your cover than you should. We simply believe we should be transparent about our costs which is why this is shown as part of your price breakdown.

Q. What costs are involved in arranging a new policy? Like other insurance providers, we have to pay fees to price comparison sites or search engines which customers use to search for quotes, and we incur costs for running a contact centre to manage customer queries and issuing policies.

Q. What costs are involved in renewing a policy? Like other insurance providers, we incur costs for running a contact centre to manage customer queries, to issue policies, to take payments as well as the costs of printing and distributing renewal packs.

Q. Isn’t the fee just part of the premium then? No. You enter into two contracts when you buy a policy. One with us, one with the insurer who manages your claims. The fee covers our costs, the remaining premium covers the cost of underwriting claims which the insurer bears.

Q. Is the fee refundable? Yes, but only in the cooling off period as we can recoup some of the costs we incur – for example the costs we would have to pay to price comparison sites. If you cancel after this point, you will receive a pro rata refund of premium but we can’t refund the fee as we incur costs we cannot recoup.

In most cases, they are covered up to a certain maximum per claim if you make sure the value of these items are included in the value of contents to be insured. You can find out more about our garage insurance here, and our shed insurance. Please note that there are some items that we can’t insure such as boats and water skis, please refer to the policy booklets for full details. Some business equipment stored in outbuildings is covered, but not high-risk items or stock without underwriter approval.

Yes, your desktop computer is covered by your contents insurance. Make sure you’ve included the value of your desktop computer in the total value of contents to be insured. Find out more about what our contents insurance covers.

Garages and lock-ups that are situated in a separate block outside the boundary of your property are not covered as standard by Homeprotect buildings or contents insurance policies, but we can usually add them in if you call us.

In most cases, if you make sure the value of these items are included in the value of contents to be insured. Please note that there are some items that we can’t insure such as boats and water skis, please refer to the policy booklet for full details.

Please contact our Customer Services team to request an increased buildings rebuild value to be made to your buildings insurance. Please note that there may be an additional premium amount to be paid.

We can consider cover on your property when it is being renovated but existing customers should let us know before the works start so that we can make a decision on whether we can continue to cover you and whether an additional premium is necessary. In most cases we’re happy to offer cover.

If your home doesn’t have brick or stone walls and a tile or slate roof, it may be classed as non-standard by insurance companies.

Non-standard home construction may require specialist home insurance, from an insurance provider who understands the risks involved, because if something does go wrong and you need to make a claim, you will want the policy to cover you to put the property back as it was before.

Most insurance providers consider a property to be unoccupied if it’s empty for more than 30 consecutive days. It’s important that you notify your provider if this is going to be the case. After 30 days, different insurers change their cover levels at different cut off points and for different situations: for example, if the property being insured is your main residence, Homeprotect, requires you to arrange for weekly inspection visits to be carried out. Sometimes this is referred to as the 30 day rule by insurers.

If you’re planning to leave your home empty for an extended period, there are a few safety and security considerations. Firstly, after 30 days unoccupied, most home insurance policies are void – so, the homeowner would need an empty home insurance policy to protect against theft or damage. Many empty home insurance policies will also expect the home to be inspected regularly, water and electricity to be switched off and more.  

Additional considerations include installing a home security system and using smart devices such as leak detection technology.   

The main reasons for underpinning are that the structure of a property has become unstable. In turn, this happens when the foundations can no longer adequately support the building because:

• Its usage has changed, for example, because an extension has added which puts extra strain on the foundations of the main building.
• The wrong type of foundation was chosen when the property was designed arising from mis-classification of the soil type.
• The structure of the soil in which the foundations sit has changed, usually because of too much or too little water in it, causing subsidence.

Your mobility scooter is automatically covered by your contents insurance within the your property if it is worth less than £1,500. Please make sure that you have included its replacement value in the total value of contents to be insured. However if you would like it covered away from the property as well, or if it is valued at £1,500 or more, then make sure you specify it on your policy and choose ‘cover away from the home’ when you purchase the policy if you need that. Find out more about our mobility scooter insurance.

We consider jewellery to be a high risk item. As standard we have a limit of £5,000 (or 20% of your contents sum insured, whichever is lower) for high risk items which are individually worth less than £1,500. If you have lots of jewellery (or other types of high risk item) which are individually worth less than £1,500 then you can contact us and we can request an increase in cover from our underwriters. Alternatively you can choose to specify items on your policy which means they are covered independent of the high risk item limit.

If an item of jewellery is worth more than £1,500 it will need to be specified on your policy.

Renovating your home can increase the risk of damage to the structure of your home, so you must let us know before the work starts.

We need to know: The cost of the project. The extent of renovation, e.g. adding an extension etc. Whether you are using registered builders/tradespeople to undertake the work. Whether your builders/tradespeople have liability insurance. Please also let us know whether you have been advised what the property rebuild cost will be once the renovations have completed. You need to be sure that if your home will increase in size that it’s insured for the correct value, in case you need to make a claim.

Renovations will affect your policy by increasing the amount of premium payable. Also additional terms may be added to the policy and/or the level of cover could be reduced, especially if you intend to move out whilst the work is being completed.

Find out more about our renovations insurance.

If you’re unhappy about our product or services, for whatever reason, we’d like to put it right.

Making a complaint is easy, our customer relations manager can be contacted in writing by addressing: Customer Relations Manager, Homeprotect, CI tower, St George square, New Malden, KT3 4HG, by e-mail on [email protected] or by phone at 0330 660 1000. If we can’t resolve the complaint, then you may be able to escalate it to the financial ombudsman service. You can find full details about our complaints procedure within your policy schedule. 

As added protection for you, we’re covered by the financial services compensation scheme (FSCS). If we’re unable to meet our commitments, you may be able to claim compensation from the scheme. For further information about the FSCS, look at the FSCS website: fscs.org.uk

AVANTIA INSURANCE LIMITED (TRADING AS HOMEPROTECT) – FINANCIAL CONDUCT AUTHORITY HALF YEARLY REPORT 1 JULY – 31 DECEMBER 2024

There is no need to turn off gas or electricity for insurance reasons and, in fact, it can be a good idea to arrange for lights to come on using a timer switch to deter burglars.

You only need to turn off your mains water if we’ve asked you to as part of the terms and conditions of your unoccupied property insurance cover, although it is also a sensible precaution to take.

Whether or not you drain the water supply to your home before vacating it may depend on the duration of absence and the time of year. While stopping the water supply can prevent risks like burst pipes and flooding, it can also leave your home susceptible to cold temperatures and the negative effects, such as dampness and mould. If you are leaving the property for a short period during the summer, it may be sensible to drain the water supply, while this may not be the best idea when leaving a property for a whole winter.

There are several online resources which you can visit to get more information on flood risk in your area, namely:  

• Flood Free Homes wants all UK houses to be free of risk by 2025.  
• National Flood Forum provides support and advice to communities or individuals that have been flooded.  
• Know Your Flood Risk works to raise awareness of the risk of flooding from all sources, not just a visible water course such as rivers and seas.  

Homeowners and landlords must be aware of the additional expectations on them when leaving a property unoccupied. Most empty home insurance providers will still require certain conditions to be met with the property, even if it’s not being lived in.  

Insurers will not pay for loss or damage caused by your failure to safeguard your property at all times, so you must take precautions to minimise the risks.  

This could include, but is not limited to, locking all external doors and windows, ensuring that someone checks on the property once a week, and turning off all sources of electricity, fuel and water.  

There is no regulation around how often a home must be monitored while the homeowner is away. However, many insurers offering empty property insurance will require regular property checks to maintain the policy.   

There are several ways for you to get in touch with us if you’re hard of hearing:

• Contact us using text relay services such as Relay UK.
• Speak with us on webchat (click the ‘Live Chat’ button at the bottom of your screen from Monday to Friday 9am – 8pm and Saturday from 9am – 1pm).

Alternatively, you can find other ways to contact us here.

You may want to let us know about someone that is not financially responsible for your property but who helps you manage your policy. For example, this might be because English is not your first language, or you are not always available to contact us.

You can add them to your policy as an authorised individual so that they can access your policy information and make the same decisions as you can.

Get in touch with us if you’d like to add an authorised individual to your policy. An authorised individual can only be added to a policy by a current policyholder or an existing authorised individual.

The contents cover on your policy is index linked (unless your policy schedule states otherwise), this is to ensure that the policy has enough value to pay out claims on a new for old basis.

However the buildings section of your policy is not. Therefore you need to make sure that you insure your building for the appropriate amount.

Yes, dishwashers are covered against a full range of risks on Homeprotect contents insurance policies. Note that home insurance does not cover breakdown of domestic appliances.

If your claim is successful, you’ll need to pay the total of your relevant excesses. These include: 

• A compulsory excess (the fixed amount shown in your Policy Document, based on the type of claim) 

• A voluntary excess (an optional amount you chose to reduce your premium) 

• A special excess (for specific types of claims, like escape of water or subsidence) 

Your Policy Document lists the exact excesses that apply to you. 

Example: Let’s say you make a successful contents claim for accidental damage to a TV worth £1,000. 

• Compulsory contents excess: £149 

• Voluntary contents excess: £100 

Total excess payable: £249 

We would deduct £249 from the claim and pay you £751. 

Yes, solar tiles which replace existing roof tiles are covered by Homeprotect buildings insurance policies.

This is covered by buildings insurance, subject to policy terms.

Rotting wood is a risk that every homeowner of a timber frame home will need to get to grips with as time goes on. You can cut away the affected wood and replace it, or alternatively applying a wood preserve or lead paint can make all the difference.

Basic Accidental Damage cover is optional with your contents insurance and covers consumer electronics used for entertainment purposes that are not designed to be portable, such as desktop computers and monitors, DVD and Blu-Ray players, gaming consoles, home cinema systems, sound systems and TVs up to £1,500 per claim. 

Basic Accidental Damage cover is optional with your building insurance and covers fixed glass in windows, doors, fanlights and skylights, ceramic or induction hobs, solar panels, fixed sanitary ware and bathroom fixtures and underground pipes and services, up to £1,500 per claim. 

You can do this by entering the details of the joint policyholder when buying the policy online, there will be a question asking if you would like to add any joint policyholders.

Or you can call our customer services team. Before calling please ensure that you have the following details for the additional policyholder: full name date of birth relationship to you occupation and type of business details of any bankruptcies, IVAS CCJS claims history (including liability claims) unspent criminal convictions.

There is no cover under Homeprotect home insurance policies for pet damage caused to buildings or contents. Pets are defined as ‘domestic animals kept for companionship, excluding dangerous dogs defined in the dangerous dogs act (1991)’.

You can settle outstanding amounts due ahead of time by going to our self-service payment page.

Alternatively, you can also contact our customer services team or call us on 0330 660 1000 to make payment and provide us with up to date bank account details if necessary. Please note that if Homeprotect collect the payments from you, there may be fees charged.

It is in your best interests to have a written contract between you and any parents that you are providing childminder services to. In relation to home insurance, we provide up to £25,000 of legal expenses as standard within our home insurance. You may choose to upgrade this further when taking out cover.

If you already have a Homeprotect contents insurance policy, please contact our Customer Services team to add more high risk items to be insured. Please note that there may be an additional premium amount to be paid.

You can change your renewal preference by contacting our Customer Services team or via your online account. You can do this at any point during the year.

You can either pay the annual premium in full, or you can pay by monthly instalments.

Yes, Homeprotect can cover your home and belongings if you have lodgers, however accidental damage cover may be restricted. Find out more about home insurance for live-in landlords with lodgers.

The main building within the boundary of the insured address. This includes attached garages and conservatories and excludes outbuildings (e.g. Detached garages, greenhouses, sheds and summerhouses) and outdoor permanent structures (e.g. Driveways, boundary walls, decking and patios).

When you purchased the property a homebuyer’s survey is likely to have included the date of construction. 

Alternatively, your local authority may have a record of when planning permission was granted to build the property. Your neighbours may also have an idea of when the property was built.

Note: A rough estimate of the property construction date is enough for the purposes of getting your home insurance quote.

If you have a heritage property, here are some steps to take:

• Search for your property for free in the 1862 Act register on Land Registry’s digital archives.
• Look at the architectural style and features of the house, particularly the roof and windows.
• Check your county record offices, local parish records or ask to view local archives at your library.
• Look for old copies of Ordnance Survey maps for your area (local library).
• Google for a local historian or a historical society and contact them to see if they can help you.
• Look at census data between 1841 and 1911 to find the first year that the address was mentioned.

You can find your important documents by logging in to your account. If you are not yet a customer but want to look at our policy booklets you can do so on our policy booklets page.

If you own or are legally responsible for solar panels and the panels are fixed to the roof then you need to make sure that you have specified the correct buildings rebuild value to cover them. If not then you will need to let us know what the new buildings rebuild value should be. This could result in an additional premium amount payable and there might be changes in the policy terms and conditions. 

Yes. Loss or damage to plants, bushes and trees in the garden are covered under the contents insurance policy, unless the damage was caused by disease. However, loss or damage to domestic fixed fuel-oil tanks, swimming pools, tennis courts, drives, footpaths, patios and terraces, walls, gates and fences are not covered, unless the building is also affected at the same time by the same event.

If your property has had problems with subsidence in the past, you are likely to have trouble getting the cover you need when you look to purchase home insurance, even if the problem has already been fixed for some time.

With Homeprotect, this is not the case. We aim to deliver a competitive online quote for subsidence insurance, based on the risk your property represents now, not on the risk it represented whilst being repaired.

Having a joint policyholder means that someone else is named on your policy as well as yourself, the policyholder.

They can only be a joint policyholder if they either have a share in the mortgage on your property, or they own, or have any legal right to any of the property you want to insure under contents or personal possessions.

If there is anyone in this situation you must add them to the policy.

This person will be authorised to speak to us and make changes regarding the policy.

This means that your property will remain fully insured when left unoccupied for up to 30 consecutive days. If you will be away from the property for longer than 30 days it’s important that you contact us to make sure your property is still covered by unoccupied property insurance.

When a person passes away and their property is left as an inheritance, it is owned by the beneficiary. If there are multiple beneficiaries, then they are co-owners of the property. It is the beneficiary’s responsibility to make sure that the appropriate probate home insurance is in place. For instance, while in probate the building should be protected by unoccupied house insurance.  

Properties can be unoccupied for a number of reasons. If it’s your main home, you might be away for an extended period for work or on holiday. A home may also be left empty if an elderly owner has moved into care or during probate. Properties are also often unoccupied if extensive building work is being carried out.

Many unoccupied properties are second homes, which have either been bought as rental properties or inherited. Buy-to-let properties may be empty because of ‘voids’ between tenants, or while undergoing renovation, and holiday homes may be vacant out of season. Inherited properties are frequently left empty while the new owner or owners decides what to do with them, particularly as this type of home may need renovation before it is suitable for rental.

If you purchased the property in the last 5 years your homebuyers survey may include the rebuild cost. However if you purchased the property more than 5 years ago you will need to get an up to date assessment.

If your home is of standard construction (normally brick walls and tile roof), not a listed building and not built before 1720 you can use the free online BCIS Rebuild calculator.

If your home is built with non-standard construction materials, or it’s a Listed Building or it was built before 1720, you will need to consult a Chartered surveyor to provide you with an accurate rebuild cost.

Please get in touch with our team so we can update your policy to reflect the fact that your property is now unoccupied.

While success rates for businesses can vary depending on industry and location, businesses with at least three to four of the following characteristics are more likely to succeed: low startup and operating costs, strong market demand, scalability and growth potential, leveraging personal skills and expertise, effective marketing strategies and target audience identification and adaptability to changing market conditions and trends.

When a home is left empty for years, it means that no one is around to regulate the temperature and act on the early signs of damage. As a result, long-term unoccupied properties are more susceptible to damp, paint peeling, pests and even wear and tear to the building itself. Plus, these visual signs of neglect also make the property an attractive target to potential intruders.

Leaving a home empty for years also has implications for mortgages and home insurance – which may be invalidated or retracted if the property is unoccupied for a certain period.

Probate fees in the UK vary, but as of September 2021, the standard application fee is £273. It’s free if the estate is valued below £5,000. Additional costs may include professional fees, such as a solicitor or probate specialist fees, which can vary depending on the complexity of the estate and the services required. 

It is worth knowing if you live in a flood risk area in order to make an informed decision about flood risk home insurance and how much cover you need. You can find this information free and instantly online, by entering your property’s postcode into the Government’s flood risk assessment page.  

A full flood risk assessment is only worth paying for if you are thinking of developing your property. If you are entering a planning application for your property and live in a flood risk zone, you need to complete a flood risk assessment as part of your application. These kinds of assessments explore the probability of a flood at a specific location, the possible causes of floods in the area and advice on managing flood risk.  

For homes in England, this can be done instantly and for free simply by entering property’s postcode and house number on the Government’s long term flood risk assessment page which also includes links to flood risk information and maps for Wales, Scotland and Northern Ireland. This tells you how likely it is that the specific location is to flood in the future, and the factors that could cause or contribute to flooding there, as well as where to get information on preparing for a flood and how to sign up for flood warnings.  

The Government portal also provides a map where you can enter your postcode to see a map showing the flood risk from rivers or the sea, or the flood risk from surface water. Use it’s ‘detailed view’ option to see depth, flow speed and flow direction estimates. 

You can change your renewal preference on the settings page of your online account. If it’s less than one day from your renewal date and you pay annually, or less than three days from your renewal date if you pay by Direct Debit, you’ll need to get in touch with us to change your auto-renewal preference. The easiest way to do this is to speak with one of our insurance experts on live chat.

If your home insurance policy includes accidental damage cover, claiming against an unforeseen event or mishap works in the same way as any other policy claim. Contact Homeprotect immediately with your policy number and details about the incident and damage to start the claim-settling process. 

For more information, view our How to Make a Claim page. 

A ‘FLEEA’ policy is a home insurance policy that simply covers against Fire, Lighting, Explosions, Earthquakes and Aircraft or flying objects, compared with a more comprehensive range of risks. At Homeprotect, properties that are left unoccupied for 180 days automatically become FLEEA policies.  

Unoccupied properties can be more susceptible to risks such as fire, burglary, and other hazards. Find out more about why an empty home is riskier in our guide. 

If you miss a monthly payment, we’ll contact you to let you know how to clear your outstanding balance. You can do this ahead of time by making a payment here.

You may be charged a fee if you miss a monthly direct debit payment, so it’s important to get in touch with us as soon as possible if you’re experiencing difficulties paying for your policy.

We can send your policy documents or booklets in a large print format. Get in touch with us to request this.

Unfortunately, we do not currently offer policy documents or booklets in Braille.

Most tenants leave when asked to, but if they do not then you cannot evict them yourself. You would need to apply through the County Court, though in some cases you can use an accelerated possession procedure which does not entail attendance at a court hearing.

Finding out that your quote has been referred means that your quote is being checked by our team of in-house expert underwriters. The accurate insurance risks of your property and/or your circumstances will be taken into account in the calculation of your personalised policy.

Normally we will be able to get back to you with an answer from our underwriting team within 2 working days. However, if you urgently need to sort out your home insurance please do contact our new business team and we will do our best to prioritise your referral accordingly.

Unfortunately for homeowners faced with the prospect, there is no such thing as a standard cost for underpinning a house because the works involved are unique to the property, the reasons for underpinning, and the underpinning process used. A structural surveyor will be able to give you an approximate idea of the cost. Of course, if the problem is covered by your home buildings insurance, the cost of underpinning a house shouldn’t be something you need to worry about.

To make this decision, work out both the financial impact (taking into account rental income but setting insurance, Council Tax, loss of benefits, utility bills and maintenance costs against this), and the social impact of adding someone to your household. If you’re unsure give it a try by looking for a short-term lodger to see whether it suits you.

No. Homeprotect insurance policies replace items on a new for old basis, which means that we provide a replacement up to the specifications of the original. Alternatively, we may offer a cash settlement based on what the camera could be bought for now.

For insurance purposes, your camera includes your lenses too. If the total value of your digital camera, lenses and other accessories is above the limit required for specifying electronic gadgets items on your policy, you need to let us know about all of the parts of your camera equipment, even if each of them separately is below the limit. Check the current limit in our policy booklet.

Monfacts has awarded Homeprotect 5 stars for our home insurance, find out more about home insurance ratings here.

There may be a requirement on your policy stating you will need to prove ownership of your possessions in the event of a claim. You can find out if this is a requirement by looking in your policy schedule in the terms and conditions section. 

You may be covered under your contents insurance policy. Please check your policy schedule for details. 

Not unless you have taken out our personal possessions cover. This cover is an optional extra that you can purchase with your policy. Under our Homeprotect policy, the personal possessions option covers your personal belongings against theft or physical damage anywhere in the world.

If you are taking these possessions overseas, cover is included for up to 90 days each year. Any individual items worth £1,500 or more and any bike, electronic gadget or high risk item will need to be specified on the policy.

No, the contents insurance policy does not provide cover for wear and tear.

Yes, musical instrument are protected by our contents insurance cover.

You may be covered under your contents insurance policy. Please check your policy schedule for details. 

Yes – Homeprotect contents insurance will cover the loss or damage of your belongings on a new for old basis, meaning that you will receive the value of the item to replace it at today’s prices.

In most cases, it shouldn’t make an immediate difference to your policy.

However, when it’s time to renew your policy, the terms of cover and/or premium may change (for example, the standard excesses may increase). You should also be aware that having a high claims history can make getting insurance in the future difficult.

If you have a break-in, we’ll offer suggestions on home security and may ask you to carry out security improvements, such as burglar alarms and window locks, before your next renewal.

Take your jewellery to a registered valuer, such as one who is a member of the Institute of Registered Valuers. They can provide you with a valuation and also a detailed description of each piece, which also sets out how the value has been determined.

It depends on how the loss occurred. If the stone was lost due to a sudden, accidental event — for example, the ring was dropped or damaged and the stone dislodged — you may be covered under Accidental Damage, provided you have Full Contents Accidental Damage and the ring is correctly listed on your policy (if required).

However, if the stone simply falls out without any visible damage to the ring, the claim is likely to be declined. This type of loss is usually caused by wear and tear, poor maintenance (e.g. loose prongs), or faulty workmanship — all of which are excluded under the policy.

We recommend having valuable jewellery inspected regularly by a qualified jeweller to ensure settings remain secure. Review your policy booklet for more details.

Yes. Homeprotect contents insurance covers your mobility scooter against theft outside the home, provided you’ve specified it on your policy and requested cover away from home, but only where the thief causes damage while trying to access the scooter, or they used violence or deception to steal your scooter, or the scooter was under your personal supervision at the time of the theft.

For handbag insurance purposes, a handbag is a single bag in which you carry your valuables, such as your purse or wallet and keys, including rucksack-style bags and manbags.

There is no specific restriction on type of solar panel. The important thing, from a home insurance perspective, is that the panels are fixed to your home, outbuildings or a permanent outdoor structure.

All buildings move and settle over the years, sometimes leaving hairline cracks, but these are rarely cause for concern and are only cosmetic. The difference with subsidence is that large cracks appear both inside and outside the property in a very short period of time.

Common symptoms of subsidence include:

• Doors and windows getting ‘stuck’ and becoming harder to open or close.
• Wallpaper buckling in the corners of rooms.
• Cracks appearing in plaster inside the house, often next to doors and windows.
• Cracks appearing in brickwork outside the house.
• Sudden cracks appearing after extremely dry weather.
• Diagonal cracks that are wider than 1mm and wider at the top than the bottom.

Unlike other insurers, we don’t have an excessive fees structure, we only apply fees where we need to cover a cost.

• Duplicate document fee £0
• Amendment, or cancellation of the policy within 14 days “cooling off period” from agreeing cover (either when buying a new policy or renewing) £0
• Amendment of the policy outside of the cooling off period £25
• Arrangement & Administration fee to arrange or renew a policy £50

 For Direct Debits Payments

• Failed collection fee £20

If you don’t disclose major building works that you know have been carried out to your property then you could be taken to court later for misrepresentation.

All properties built before 1700 count as heritage homes, as do the majority built between 1700 and 1850. Although many insurers won’t cover properties that were built before 1850 because these homes tend to be of non-standard construction, here at Homeprotect we aim to provide cover for all heritage homes, whatever their age.

Your property is covered even if you are away and the property is empty for a period up to 30 consecutive days.

However if you will be leaving the property for more than 30 days you will need to let us know so that we can re-assess the cover included in your policy.

Note that this may result in an additional premium amount being payable and possibly conditions being placed on your policy, such as the property being checked weekly.

You can add these details by calling our customer services team, we will be happy to add these details onto the policy for you.

When you first take out home insurance with us, we may require that you have a burglar alarm within 30 days. This would be explained in the specific terms of your policy, which you should check before purchasing. In this situation, yes, you do need an intruder alarm. Otherwise, the choice is up to you. A burglar alarm should never be used as a substitute for effective window and door locks.

Include anyone as a joint policyholder, who has a share in the mortgage on your property, or they own, or have any legal right to any of the property you want to insure under contents or personal possessions.

If there is anyone in this situation you must add them to the policy. This person will be authorised to speak to us and make changes regarding the policy.

Front doors locks are considered part of the building so are covered for any claim arising from a risk we cover. Homeprotect policies also protect you against up to £750 of the cost of replacing security features if your keys are stolen. 

Yes, absolutely. The online quote & buy website is secured by SSL (secure sockets layer) using a security certificate provided by geotrust.

The presence of SSL means you can rest assured that communications (e.g. Credit card numbers) between your browser and this site web servers are private and secure when the SSL session is activated.

How to check whether a website uses SSL: look at the website address (url) in the address bar and see if it starts with https, instead of http.

Please contact our customer services team so that your credit agreement can be re-instated and pay any missed payments so that the account is up-to-date.

The reason you have received an email is so that you can agree to the terms and conditions of the credit agreement. You will need to follow the instructions provided in the email and sign the document online.

At Homeprotect we can cover any type of B&B with six bedrooms or fewer, as long as you never have more than twelve guests at a time. Anything more than that and you’re running a hotel, which we don’t cover!

Firstly, you will need to think about your T&Cs when handling bookings and cancellations. It’s also important to have rules in place that protect your property, both the building and your personal possessions. Find out more about the legal requirements.

Please contact our Customer Services team to request changes to be made to your insurance policy.

Please contact our Customer Services team to request an increase in the value of contents to be insured. Please note that there may be an additional premium amount to be paid.

We will need to confirm all the questions with you which were asked when first taking out your home insurance policy with Homeprotect, such as type of property, number of bedrooms, whether the property has ever flooded etc.

Letting your property out to tenants can affect your policy by a possible change in premium and the terms and conditions are likely to change. We will be unable to offer accidental damage cover if the property is let to tenants.

The price will need to be re-calculated when moving because it is a completely new property to be insured, there may be different features and details compared to your old property, which we will need to calculate accurately to ensure your policy covers you for the right amount of risk. This is vitally important if you ever need to make a claim.

Most policies are set to renew automatically to make sure that you are fully insured without a break. This protects your property and belongings in the event of having to make a claim.

However, please be aware that your policy will not automatically renew if you have received a letter asking you to get in touch with us about renewing. In this case, you must contact us to renew your policy. Please call 0330 660 1000.

Landslip is the movement of ground under a building down a slope. This is normally triggered by extended periods of heavy rain which cause the ground to become saturated. 

As standard our home insurance provides £750 cover for lock and key replacement following the theft of your home keys. Find out more about our optional lost key cover.

Specialist claims teams are standing by to assist you. Submit your claim online or call 0330 660 0660.

If you are making a claim on an additional cover option, such as legal expenses or home emergency cover, please call the appropriate cover provider. Check your policy schedule to find the correct phone number. You can contact our 24/7 home emergency line on 0330 660 0660.

The best way to make policy changes is by getting in touch with our insurance experts here.

Underpinning means a solid foundation is laid below ground level to support or strengthen a building. This may be necessary due to subsidence, for instance, when the ground under a property moves and impacts its foundations. 

Probate courts administer the distribution of a deceased person’s assets. This can include selling their property; this is called liquidating the deceased’s assets. The sale of the house is therefore subject to probate law, and buyers may need to attend court to confirm the sale.

You only need to visit your property if we’ve asked you to as part of the special terms and conditions of your unoccupied property insurance cover, although it is also a sensible precaution to take.

Some Grade I or Grade II listed buildings may be eligible for grant aid.

You can cancel your policy by contacting our Customer Services team. You will need to confirm the date you would like your policy cancelled from.

If you’re cancelling your policy after the 14-day ‘cooling off’ period, there is a £50 administration fee. Your refund will not include any arrangement fee paid for the setup of your policy. If you cancel during the ‘cooling off’ period, which is within 14 days of the date you purchased the policy or received your policy documents (whichever is later), there is no administration fee.

While it is possible for a second home to be used as a holiday home, this is not the only definition. A second home is simply an additional property purchased by a homeowner already living in a ‘primary residence’.  

Therefore, second homeowners can use the property as a holiday home enjoyed seasonally – however, they may also use the property as a buy-to-let home, a holiday rental or even a combination of these uses.  

It depends on your lifestyle, habits, and what you want covered. If you have young children, host guests often, It depends on your lifestyle, habits, and what you want covered. 

If you have young children, host guests often, or own expensive items prone to accidents (like TVs, laptops or sound systems), you may benefit from accidental damage cover. 

But it’s also important to weigh it against your excess. For example: 

• If you have a £149 compulsory excess and chose a £250 voluntary excess, you’d only be able to claim for incidents worth more than £399 

Also consider whether accidental damage cover is the best way to protect valuable items. If you’re only concerned about a couple of high-value possessions, it might be more cost-effective to specify those items individually on your policy. This can provide cover for theft and physical damage, even without accidental damage cover. 

For full details of what’s covered under Basic or Full Accidental Damage, refer to Sections 1a/1b (Buildings) and 2a/2b/2c (Contents) in the policy booklet. 

Probate courts administer the distribution of a deceased person’s assets. This can include selling their property; this is called liquidating the deceased’s assets. The sale of the house is therefore subject to probate law, and buyers may need to attend court to confirm the sale.  

No — this is not a High-Net-Worth (HNW) product as standard. However, we can tailor our cover for some high-value homes, depending on your situation and eligibility. For rebuilds above £2.5 million or highly specialist insurance needs, we you may prefer a dedicated HNW provider  

Whether or not you leave the heating on in an empty home will depend on how long the property is empty and the time of year. During the summer, it may not be necessary to leave home heating on. However, during the winter, heating the home permanently at a low (but above freezing) temperature or on a timer can help prevent pipes from freezing and the property from suffering dampness or mould.

A power of attorney is a legal document that lets you (the ‘donor’) appoint one or more people (known as ‘attorneys’) to help you make decisions or to make decisions for you.

You may choose to do this if you have existing health conditions, or your circumstances have changed. Get in touch with us if you’d like to add a power of attorney to your policy.

You can also find out more about setting up a power of attorney through Citizens Advice.

There are various reasons why you may need additional support managing your policy due to your mental or physical health, or a change to your personal circumstances. Whatever the reason, our team are here to listen and support you.

If you feel you need additional support with your Homeprotect policy, get in touch with us to see how we can help.

Homeprotect will set everything up for you, either after you purchase a new policy or prior to your renewal.

You’ll receive an email with a copy of your Credit Agreement and additional details about your schedule of payments for the rest of the year. You’ll need to register and sign your Credit Agreement if your Direct Debits are being managed by Homeprotect, you can do this here: Homeprotect Policy Administration

 If you’re registering for the first time you’ll need the following details to hand:

• Agreement Reference (you’ll find this on emails connected to your Credit Agreement)
• Correspondence postcode;
• Surname; and,
• Date of birth

If you’re experiencing any issues with registering or signing your Credit Agreement please contact our Customer Services team.

What does referred mean? If you have just found out that your quote has been “referred” or “sent for referral”, the details shown here should help explain what that is and what to expect.

We appreciate you were probably hoping to obtain a quote quickly, however, in this instance your quote has been sent to our in-house underwriting team to be checked to make sure it provides enough cover for your insurance needs.

Quotes are referred to the underwriters if: your home is undergoing renovation, your property has prior subsidence, has been underpinned or if you have had a high-value claim or a large number of claims previously. Other situations requiring referral include: a very high value of contents or a very high rebuild cost for your building.

As soon as we have checked that your claim is covered by your policy, we will get the process moving. Straightforward claims are normally settled very quickly, and in all cases our claims team will keep you informed of progress.

Some larger value claims, for example an extensive house fire, can take months for the damage to be fully repaired, or the property rebuilt, and your family moved back into the property.

When your claim is approved, we’ll work with specialist suppliers to repair your property and get things back to normal. If you’re making a claim for your belongings, we’ll arrange to repair or replace the affected items.

Depending on what has happened, you may be able to request a cash pay out to replace or repair your building or contents instead of us carrying out the repair or replacement. We’ll let you know about this once your claim has been reviewed and we’ve agreed on the repair or replacement value.

You will be covered if the item accidentally damaged belongs to you and you have specified it on your policy and requested ‘away from home’ cover or upgraded your policy to include ‘personal possessions’ cover away from the property. If the item does not belong to you or you do not have away from home cover, it will not be covered by your Homeprotect home insurance policy. 

Homeprotect will set everything up for you, either after you purchase a new policy or prior to your renewal.

You’ll receive an email with a copy of your credit agreement and additional details about your schedule of payments for the rest of the year. You’ll need to register and sign your credit agreement if your direct debits are being managed by Homeprotect, you can do this here: https://esig.homeprotect.co.uk/registration

 if you’re registering for the first time you’ll need the following details to hand:

• Agreement reference (you’ll find this on emails connected to your credit agreement)
• Correspondence postcode;
• Surname; and,
• Date of birth

If you’re experiencing any issues with registering or signing your credit agreement contact our customer services team.

There are a huge number of non-standard materials being used in modern constructions, such as asphalt, concrete, timber, glass and steel. Older properties are also made with non-standard materials like wattle and daub or flint. When in doubt, check with a builder, surveyor or your home insurance provider.

An insured event must be sudden, unexpected and require immediate action to prevent damage, secure the home, or relieve discomfort or health risk. 

Yes — business equipment is covered under our Contents insurance, up to a standard limit of £10,000 per claim. This includes items like computers, monitors, printers, routers, and office furniture used to run your business. 

If you need a higher limit, we may be able to increase this following a referral to our underwriting team. 

Please note: Business Equipment is separate from Business Tools, Business Stock and Business Money — which are not covered unless specifically agreed by our underwriters. 

The most common cause of subsidence is the shrinkage of soils, particularly clay types, as moisture is extracted from them. This often occurs as a result of tree roots growing under the property, which becomes more likely in extended periods of hot and dry weather.  

Another common cause is drain leakage, where water escapes from underground pipes and washes away (or softens) soils so that they are no longer able to support the weight of the foundations. It can also occur as a result of a history of mining excavations beneath or around your home, so it is always worth checking for these before buying a property.  

Cosmetic changes include decorating, new flooring or fittings. Renovations are more structural or involve plumbing, electrical or major building work. 

Probate property refers to an empty home due to the owner recently dying. A property is normally included in the assets listed in a person’s will.

Once the executor has been appointed and has been granted probate, the property and other assets owned by the deceased person’s estate can be distributed or sold, as per the instructions left in the will.

We provide up to £300 for overnight accommodation for your tenants if the property is unsafe or unsuitable to stay in due to an insured emergency.

An insured event must be sudden, unexpected and require immediate action to prevent damage, secure the home, or relieve discomfort or health risk.

Landlord Home Emergency cover is provided in partnership with ARAG, a leading specialist insurer.

If your holiday home is for family use only (not let to paying guests), you can choose to add Accidental Damage cover. This protects against sudden, unexpected mishaps that cause physical damage to your home or its contents — like spills or breakages. 

If you have paying guests, optional extras, like Accidental Damage and Personal Possessions cover, are not available under your policy. 

Yes. Landlords can claim for damage to their property. Tenants need their own contents policy to cover personal possessions. 

• Buildings: cracked bath, pipe damaged during DIY, collapsed sewage pipe 

• Contents: dropped TV or laptop, paint spilled on carpet, broken phone 

Yes, immediate family members permanently residing at your home are covered, including named drivers for insured vehicles.